14 Troubleshooting Guide
Symptom | Probable Cause | Solution |
Cannot see the units in the Network | Wrong network card selected | Check IP properties in application |
control panel |
| preferences |
| Ethernet cable unplugged | Check connections |
“No Matched Devices Found” | Wrong network card selected | Check IP properties in application |
|
| preferences |
| Ethernet cable unplugged | Check connections |
| Device default name changed | Use “Auto Match Devices” to |
|
| reconfigure |
Cannot save settings | Cannot save while online | Go offline first |
No Audio | No Input | Check connections |
|
| Check |
| Wrong Outputs Used | Check connections |
| Cobranet not connected (SDEC- | Check Cobranet connections |
| 4000 only) |
|
| SDEC needs to be updated | Use London Architect to update |
“You do not have sufficient rights | Attempting to change HiQnet | Close the project and reopen. When |
to load this design” | address | prompted if you want to change |
|
| HiQnet address select NO. |
| Attempting to load a newer version | Call your JBL Synthesis |
| of the software into the SDEC | representative or JBL Synthesis |
|
| technical support for the proper |
|
| password. |
|
| Use the Java Remote |
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SDEC
