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To update the firmware:
1.On the Internet, connect your Web browser to
2.Follow the online instructions to download the updated firmware files. Make sure that you take note of where the file is saved to.
3.Make sure that your music player is in File & Folder (MSC) USB mode. For instructions on changing the USB mode, "See Manually changing the USB mode".
4.Double click the file you saved in step 2, then follow the
Warning
Installing new firmware will automatically delete all content from the device.
Buying a new battery
To order batteries or other accessories, visit the PartSearch website: http://bestbuy.partsearch.com.
Troubleshooting and FAQ
How do I copy files to the player?
In File & Folder (MSC) mode, you can copy files to the player the same way you copy files to a hard drive or flash memory drive. In Media Manager (MTP) mode, you can use Rhapsody, Windows Media Player, or other digital music managers to transfer files to your player. For more information, "See Transferring music files to your player" and "See Manually changing the USB mode."
How do I use my player with a Mac OS?
Set the player in File and Folder mode and then connect it to your Macintosh. For systems using OS 8.6, see the Apple support site for instructions on downloading the necessary software to add USB support to your system.
How do I use my player with iTunes?
Once the player is in File and Folder mode, all music ripped in MP3 format can be dragged and dropped from iTunes directly onto the player.
Where can I buy a new battery?
Go to http://bestbuy.partsearch.com and follow the instructions to find the correct part for your player.
What is MSC?
The USB mass storage device class is a set of computing communications protocols defined by the USB Implementers Forum that run on the Universal Serial Bus. The standard provides an interface to a variety of storage devices. MSC stands for Mass Storage Compliant.
Do I have to fully charge my battery before using it?
No, you can partially charge it, but it is recommended you carge it fully within the first week of purchase.
Which file formats does the player support?
This player supports MP3, WMA, Vorbis, Audible, and secure WMA audio formats, and JPG and JPEG photo formats. Any other formats must be converted to a supported format before being copied to your player.
What is MTP?
Media Transfer Protocol (MTP, or Media Manager mode) is a protocol for connecting portable devices to a Windows XP computer and synchronizing digital media content between those devices.
When I copy files to the player using Windows Explorer, what folder should I copy them to?
In Media Manager (MTP) mode, copy them to the Media folder or root directory on the player. In File & Folder (MSC) mode, you can copy them to the root directory. On some operating systems, you may see separate folders for Video and Photos. Copy your files into the appropriate folder.
Some of my music files are on my player, but cannot be played. When I select them, a different song begins to play. What is wrong?
file://C:\Documents and