Sonic Alert B31540-02 manual Implementation Tasks, Setting up Profile Values

•Providing Access and Enabling the Bill Summary UI

•Personalizing Oracle Contact Center for TBI

•Accessing the Bill Summary UI from Oracle Contact Center

•Loading Bill Summary Data

•Integration with Order Management Workflow Processes

•Integrating Workflow Process for Publishing Account Information

•Integrating Workflow Process for Publishing Sales Order Information

•Defining Sales Order Line Profile Option

•Creating the Workflow Function

•Integrating Workflow Process for Publishing Group Sales Order Information

•Setting Up and Running the Item Publish Concurrent Program

•Item Batch Export Profile Values

•Submitting the Item Publish Request

•Subscribing to Account Update Events

•Supported Events

•Configuring the Middleware

Implementation Tasks

Implementing Oracle TBI involves the following:

1.Setting Up XML Gateway, page 3-3

2.Setting Up Collaboration History, page 3-10

3.Starting Agent Listeners, page 3-13

4.Setting Up Bill Summary UI, page 3-13

5.Integration with Order Management Workflow Processes, page 3-16

6.Setting Up and Running the Item Publish Concurrent Program, page 3-19

7.Subscribing to Account Update Events, page 3-21

8.Configuring the Middleware, page 3-23

Setting up Profile Values

To set up profile values in TBI, select the TBI administrator responsibility.

3-2Oracle Telecommunications Billing Integrator Implementation Guide