MicroNet Technology 5 manual Frequently Asked Questions, General FAQ, Macintosh related FAQ

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6-Troubleshooting

Frequently Asked Questions

General FAQ

Q: Can I leave my RAIDBank5 on all the time, or should I turn it off when not in use?

A:The RAIDBank5 is meant to be left on, but does not add any limitations on being turned off. Drive reliability is definitely affected by repeated power cycles, and the RAIDBank5 cannot alleviate this. In addition, Micronet recommends that the drive’s power supply is connected through a UPS or surge protector; In the case of a power surge, or brown/black out, the hard drive’s sensitive electrical components will not be damaged. Lastly, as long as the RAIDBank5 is configured as a parity or mirrored RAID, you will be able to sustain a disk failure without losing access to your data.

Q: Can I increase my RAIDBank5’s volume capacity?

A:Larger drive modules may be available for your Model. Consult your MicroNet reseller for more information.

Q: Can I have more than one RAIDBank5 on my computer?

A:Yes! Please call MicroNet Help Desk if you have questions about your particular configuration.

Q: What is the warranty period for RAIDBank5?

A:RAIDBank5’s standard warranty is Two-year limited. Optional extended warranty and overnight exchange programs are available, consult your Micronet dealer or www.MicroNet. com for information.

Q:The RAIDBank5 reports Disk capacity is ‘1250GB’, But when I connect it to the computer, The OS reports the disk capacity as 1165GB. Where is the missing capacity?

A:Disk drive manufacturers use the base 10 gigabyte measurement, , which defines a GByte as 1000 x 1000 x 1000. Some operating systems report disk capacity using Base 2 nomenclature, which define a GByte as 1024 x 1024 x 1024. Regardless of which scheme is used, there is exactly the same amount of usable capacity.

Q: Can I boot from my RAIDBank5?

A:Yes! As long as your host hardware and operating system support booting from eSATA, USB, or FireWire. Refer to your computer’s documentation for more information

Q: Files are missing or corrupted

A: Run your computer’s disk repair utility.

Macintosh related FAQ

Q: Disk Utility does not display my drives (Mac)

A:If the options in Disk Utility are dimmed, you are not logged in as administrator. If you know the name and password for an administrator, click the lock icon (Tiger and prior) and enter the information. If the RAIDBank5 volumes are still not appearing, turn off the RAIDBank5, check all cable connections, wait 10 seconds and re-power on the RAIDBank5. You may need to reboot your Macintosh for the drives to be seen.

RAIDBank5 Owner’s Manual

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Contents Owner’s Guide Welcome Welcome From MicroNet TechnologyTable of Contents Table of Contents Warranty Two Year Limited WarrantyLimitations of Liability Technical Support Policy Returning MaterialsGetting Started Features and BenefitsGetting Started System Requirements and CompatibilityWhat’s Included Installing the Fan ModuleChoosing a location for your RAIDBank5 Getting Started Hot plug Drive Replacement Communication and ControlConnecting the RAIDBank5 FireWire 400 ConnectConfiguration via RAID Mode Selector Switch Installing the Included host bus adapterRAID System Management Controls Using the front panel touch-control keypad Using the RAID management ApplicationUnderstanding RAID Understanding RAIDRAID 0 Striping RAID 10 Striped Mirror Direct Mapping RAID Control-LCD Access ProcedureQuick Volume/RAID Setup RAID Controls- LCD InterfaceDisk Management RAID Function Control System Functions RAID Manager Software InstallationRAID Manager Software IntroductionBasic Mode Event LogConsiderations for RAID Volume Creation Advanced Mode Remote NotificationRAID Manager Software Firmware RAID Standby and Rebuild PriorityEncryption Management The RAIDBank5 RAID subsystem RAID Manager Software Host Computer Setup Host Computer SetupVolume Setup on Apple Macintosh Volume Setup on Microsoft Windows 2000/XP/2003 Volume Setup on Microsoft Windows Vista/7/2008 Optimizing Windows Caching Algorithm How to safely dismount- MacHow to safely dismount- Windows Safe DismountingGeneral Use Precautions TroubleshootingTroubleshooting Daily Use TipsGeneral FAQ Frequently Asked QuestionsMacintosh related FAQ Windows related FAQ Troubleshooting Getting Help How To Contact MicroNet Technology, IncAppendix A- Getting Help RAID Level Comparison Table Appendix B RAID Level Comparison TableGlossary Appendix C- GlossaryGlossary Glossary Glossary Glossary Glossary Glossary Product Specifications Appendix D Product SpecificationsFederal Communications Commission FCC Compliance StatementRadio Frequency Interference Statement MicroNet Techology Manhattan Place Torrance, CA