MicroNet Technology 5 manual Appendix A- Getting Help, How To Contact MicroNet Technology, Inc

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A-Getting Help

Appendix A- Getting Help

If you experience problems with your RAIDBank5, please contact your Authorized MicroNet Reseller for assistance. If the reseller is unable to resolve your issue, please contact MicroNet’s Help Desk for assistance. Please have the model, serial number, date of purchase, and resell- er’s name available before making contact. If possible, call from a telephone near the system so we can direct you in any necessary system corrections.

How To Contact MicroNet Technology, Inc.

MicroNet Technology, Inc.

20525 Manhattan Place

Torrance, CA 90501

(310)320-7272 Sales

(310)328-0202 Sales Fax

(310)320-0772 Help Desk & Customer Service

http://www.MicroNet.com

MicroNet Technology can also be reached via email at the following addresses: Sales: sales@micronet.com

Help Desk: support@micronet.com

RAIDBank5 Owner’s Manual

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Contents Owner’s Guide Welcome From MicroNet Technology WelcomeTable of Contents Table of Contents Two Year Limited Warranty WarrantyTechnical Support Policy Returning Materials Limitations of LiabilityGetting Started Features and BenefitsGetting Started System Requirements and CompatibilityWhat’s Included Installing the Fan ModuleChoosing a location for your RAIDBank5 Getting Started Communication and Control Hot plug Drive ReplacementFireWire 400 Connect Connecting the RAIDBank5Configuration via RAID Mode Selector Switch Installing the Included host bus adapterRAID System Management Controls Using the RAID management Application Using the front panel touch-control keypadUnderstanding RAID Understanding RAIDRAID 0 Striping RAID 10 Striped Mirror Direct Mapping Quick Volume/RAID Setup Access ProcedureRAID Control-LCD RAID Controls- LCD InterfaceDisk Management RAID Function Control System Functions RAID Manager Software InstallationRAID Manager Software IntroductionEvent Log Basic ModeConsiderations for RAID Volume Creation Remote Notification Advanced ModeRAID Manager Software RAID Standby and Rebuild Priority FirmwareEncryption Management The RAIDBank5 RAID subsystem RAID Manager Software Host Computer Setup Host Computer SetupVolume Setup on Apple Macintosh Volume Setup on Microsoft Windows 2000/XP/2003 Volume Setup on Microsoft Windows Vista/7/2008 How to safely dismount- Windows How to safely dismount- MacOptimizing Windows Caching Algorithm Safe DismountingTroubleshooting TroubleshootingGeneral Use Precautions Daily Use TipsGeneral FAQ Frequently Asked QuestionsMacintosh related FAQ Windows related FAQ Troubleshooting Getting Help How To Contact MicroNet Technology, IncAppendix A- Getting Help Appendix B RAID Level Comparison Table RAID Level Comparison TableAppendix C- Glossary GlossaryGlossary Glossary Glossary Glossary Glossary Glossary Appendix D Product Specifications Product SpecificationsFederal Communications Commission FCC Compliance StatementRadio Frequency Interference Statement MicroNet Techology Manhattan Place Torrance, CA