6-Troubleshooting
Some software applications may be helpful in situations where the drive hardware is seen, but the volume is simply corrupt. A couple examples are www.stellarinfo.com, www. binarybiz.com, and www.prosofteng.com. There are many companies that provide these services, it is best to be selective. Micronet does not refer or recommend any data recovery service as we are not affiliated with these companies in any way.
If the computer does detect the volumes, you may be able to repair or recover the data with your computer’s disk repair utility or a third party utility.
Q: Where are the drivers for Microsoft Windows 2000/XP/2003/Vista?
A:Windows 2000 and newer already include all the necessary drivers! No additional drivers are necessary. USB 3.0 drivers for the optional adapter are included with the adapter.
Q:Do you have “DOS Driver” for the RAIDBank5? How about Windows 98 or NT 4?
A:No. Micronet does not support these operating systems.
Q: Does the RAIDBank5 work with Norton Ghost?
A:Yes. Norton Ghost 2003 or newer support USB drives. Micronet does not provide any additional drivers.
Q: When I leave my computer idle for a while, my Drive won’t work properly.
A:The most likely cause is that your computer is going into sleep mode. The immediate solution is to shut down your computer and turn off the Drive, and then restart your computer. Once your computer is completely booted up, turn on the Drive. You should see the drive in the Windows Explorer. To prevent this problem from recurring, open the “Power Settings/Energy Saver” and set it to never go into sleep mode.
Q:After I connected the Drive to my PC, I got the following alert message:
A:Windows users will get this alert message if you plugged the Drive into a USB port that only supports USB 1.1. This can work but will not support larger then 2TB volumes, and only the first logical unit mapped to USB (disk 0). Additionally, the volume will operate USB 1.1 speeds.
If an issue cannot resolved by using our FAQ, please contact Technical Support via the Micronet support site at http://www.micronet.com/support
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