Plantronics WG100/B manual PerSono Suite software, Softphone support

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6 PerSono Suite software

It is highly recommended that you install the PerSono Suite software. Though your Savi Go system will operate without the software running, it will limit the system’s capabilities.

PerSono Suite software allows you to do the following with your Savi Go system:

Answer/end calls from the PC remotely with the headset

(requires use of supported softphone)

Customise your headset and adapter settings to your personal preferences

Automatically manage your PC multimedia so you never miss a call

Quickly access links to product support and software/firmware upgrade information

Softphone support

For a list of softphones supported by PerSono Suite, refer to www.plantronics.com/SoftphoneCompatibility PerSono Suite software supports all the softphones on the list with no additional steps by the user except Skype.

To allow Skype to be a supported softphone in PerSono Suite, please follow these steps:

1Ensure PerSono Suite software is running on your PC. You will see a headset icon in the lower right-hand portion of the PC tray bar when PerSono Suite software is running.

2If Skype is running on your PC, Skype will notify you of the event that “PerSonoSuite.exe wants to use Skype”. Go to the “new event” tab located in the upper right of the Skype window and click on the red flag. You then will need to click on the “PerSonoSuite.exe” link to be taken to the “Manage API Access Control” screen.

3The “Manage API Access Control” screen will pop up stating that “Another program is trying to access Skype”. The name of the program will appear as “PerSonoSuite.exe” with the publisher “Plantronics, Inc.” You must select “Allow this program to use Skype” and click OK.

4To confirm that PerSono Suite is now supporting Skype, go to the “PC Panel” tab in PerSono Suite and ensure that Skype is listed under “Softphones”.

Battery life

At the lower left-hand corner of the screen (and for all software screens), you will see one of the following icons indicating the approximate charge left in the headset battery.

100%

75%

50%

25%

Less than 5 mins

Plantronics Savi User Guide

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Contents Savi Go Wireless headset system WG100/B Welcome Contents Package contents and features Savi Go USB adapter features Connecting USB adapter to PC Connecting power supply to charger baseSet-up Fitting headset Docking and charging headsetTest call Making a test callUSB adapter indicator light Headset indicator lights and tonesSystem information Muting a headset callLow battery warning Checking battery levelTurning headset indicator blue flash on/off Pairing headset to USB adapterUsing your headset with your Bluetooth mobile phone Pairing your headset to your Bluetooth mobile phonePerSono Suite software Softphone supportSettings screen headset and USB adapter Help for USB adapter settingsAdvanced settings UpdatesPC panel screen Support screenTroubleshooting and common questions Troubleshooting UC application usageTroubleshooting Mobile phone usage Could not enter my PIN codePatents US 5,210,791 Patents Pending 81979-22

WG100/B specifications

The Plantronics WG100/B is a sophisticated wireless headset designed primarily for office environments, providing users with a versatile communication solution. This model is well-regarded for its blend of comfort, durability, and advanced technology, making it an excellent choice for professionals who spend long hours on calls.

One of the standout features of the WG100/B is its wireless connectivity, which utilizes DECT technology. This ensures a reliable connection, offering a range of up to 300 feet from the base station, significantly reducing the constraints commonly associated with wired headsets. This freedom allows users to move around their workspace without losing connectivity, thus enhancing productivity.

Comfort is another key characteristic of the WG100/B. It features an ergonomic design with cushioned ear pads that provide all-day comfort, essential for individuals who engage in lengthy conversations. The adjustable headband ensures a snug fit, contributing to both comfort and effectiveness during calls.

The audio quality of the WG100/B is impressive, thanks to its noise-canceling microphone. This feature minimizes background noise, allowing for clearer conversations and reducing distractions for both the user and the person on the other end of the line. Additionally, the wideband audio support enhances call quality, ensuring that voice clarity and tone are preserved.

The WG100/B is designed for versatility and compatibility, easily connecting to various communication platforms. Whether it's a softphone application or traditional desk phones, the headset can accommodate different devices, making it a flexible solution for diverse workplace environments.

Battery life is crucial for any wireless device, and the WG100/B does not disappoint. It provides up to 8 hours of talk time on a single charge, allowing users to manage their day without the constant worry of needing to recharge. The quick charging feature also ensures minimal downtime.

Another feature worth mentioning is its intuitive controls, which allow users to manage calls seamlessly. Functions like answer/end calls, volume adjustment, and mute are easily accessible, improving the overall user experience.

In conclusion, the Plantronics WG100/B is an exceptional wireless headset that combines comfort, advanced technology, and versatility. Its robust design, superior audio quality, and ease of use make it a top choice for professionals looking to enhance their communication capabilities in the workplace.