Plantronics WG100/B Troubleshooting and common questions, Troubleshooting UC application usage

Page 15

7 Troubleshooting and common questions

Troubleshooting — UC application usage

My headset doesn’t work with my UC application.

Make sure your headset is charged.

Make sure your headset is on and connected. Press the call control button on your headset.

Fine-tune the listening volume with the call control button.

If the volume is still too low, adjust the listening volume on the PC using your UC application.

The sound is distorted or I hear an echo in the headset.

Reduce speaking volume on the PC using your UC application. Point microphone towards your chin.

If the distortion is still present, lower the volume using the call control button.

While on my UC application call, I want to accept a call from my mobile phone.

Press the call control button for less than 1 second (this will disconnect the UC application call). Press the call control button again to connect with your mobile phone.

Reconnecting the Bluetooth link between your headset and USB adapter.

If you turn on the headset beyond Bluetooth range and then return within it, you may need to re- establish the Bluetooth link by pressing the USB adapter button.

Talk time performance is significantly degraded even after a full recharge.

Battery is wearing out. Contact www.plantronics.com/support for factory service information.

Plantronics Savi User Guide

15

Image 15
Contents Savi Go Wireless headset system WG100/B Welcome Contents Package contents and features Savi Go USB adapter features Connecting USB adapter to PC Connecting power supply to charger baseSet-up Docking and charging headset Fitting headsetMaking a test call Test callMuting a headset call USB adapter indicator lightHeadset indicator lights and tones System informationPairing headset to USB adapter Low battery warningChecking battery level Turning headset indicator blue flash on/offPairing your headset to your Bluetooth mobile phone Using your headset with your Bluetooth mobile phoneSoftphone support PerSono Suite softwareHelp for USB adapter settings Settings screen headset and USB adapterSupport screen Advanced settingsUpdates PC panel screenTroubleshooting UC application usage Troubleshooting and common questionsCould not enter my PIN code Troubleshooting Mobile phone usagePatents US 5,210,791 Patents Pending 81979-22

WG100/B specifications

The Plantronics WG100/B is a sophisticated wireless headset designed primarily for office environments, providing users with a versatile communication solution. This model is well-regarded for its blend of comfort, durability, and advanced technology, making it an excellent choice for professionals who spend long hours on calls.

One of the standout features of the WG100/B is its wireless connectivity, which utilizes DECT technology. This ensures a reliable connection, offering a range of up to 300 feet from the base station, significantly reducing the constraints commonly associated with wired headsets. This freedom allows users to move around their workspace without losing connectivity, thus enhancing productivity.

Comfort is another key characteristic of the WG100/B. It features an ergonomic design with cushioned ear pads that provide all-day comfort, essential for individuals who engage in lengthy conversations. The adjustable headband ensures a snug fit, contributing to both comfort and effectiveness during calls.

The audio quality of the WG100/B is impressive, thanks to its noise-canceling microphone. This feature minimizes background noise, allowing for clearer conversations and reducing distractions for both the user and the person on the other end of the line. Additionally, the wideband audio support enhances call quality, ensuring that voice clarity and tone are preserved.

The WG100/B is designed for versatility and compatibility, easily connecting to various communication platforms. Whether it's a softphone application or traditional desk phones, the headset can accommodate different devices, making it a flexible solution for diverse workplace environments.

Battery life is crucial for any wireless device, and the WG100/B does not disappoint. It provides up to 8 hours of talk time on a single charge, allowing users to manage their day without the constant worry of needing to recharge. The quick charging feature also ensures minimal downtime.

Another feature worth mentioning is its intuitive controls, which allow users to manage calls seamlessly. Functions like answer/end calls, volume adjustment, and mute are easily accessible, improving the overall user experience.

In conclusion, the Plantronics WG100/B is an exceptional wireless headset that combines comfort, advanced technology, and versatility. Its robust design, superior audio quality, and ease of use make it a top choice for professionals looking to enhance their communication capabilities in the workplace.