People I talk to can hear a buzz in | Move the base further away from your phone. See Position your |
the background. | base. |
| If the base power supply is plugged into a power strip, plug it |
| into the wall directly. |
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Desk phone | The handset lifter is installed, but | Ensure the handset lifter power cord is firmly pushed into the | |
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| does not lift the handset. | handset lifter jack on the base. | |
Mobile |
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Pairing problems | Ensure the Bluetooth LED on the base flashes red and blue by | ||
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| pressing the Bluetooth button for four seconds. | |
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| Ensure the Bluetooth mobile phone is in search mode. | |
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| When an active Bluetooth connection has been made, the base | |
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| Bluetooth LED will be solid blue. | |
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| Why doesn’t the base automatically | Ensure Plantronics software has been installed. | |
| reconnect with my mobile phone? | Ensure that the auto connect to mobile phone feature is selected | |
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| in the Plantronics Control Panel. | |
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| Ensure that stop auto connect to mobile when headset is docked | |
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| is not selected in the Plantronics Control Panel. | |
Softphone |
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When I dial from my softphone | Ensure your headset is charged. | ||
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| application, nothing happens. | Ensure your headset is subscribed to the base. See Subscribing a | |
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| headset. | |
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| Ensure that the Plantronics software is installed. To download, | |
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| visit plantronics.com/software. | |
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| Ensure that you are using a compatible softphone application. | |
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| For a list of compatible softphones, visit plantronics.com/ | |
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| software. | |
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| If the Plantronics software is not installed and you do not have a | |
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| compatible softphone, you must first press the base computer | |
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| call button and then use the softphone interface to place/ | |
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| answer/end calls. | |
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| Ensure that the headset is the default sound device. The | |
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| Plantronics control panel will launch the sound devices control | |
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| panel by going to Plantronics Control Panel > Preferences > | |
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| General – Launch Audio Devices Control Panel. | |
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| Restart your computer. | |
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| Speaking and/or listening volume is | Adjust headset listening volume with volume button. | |
| too low or too high. | Adjust listening/speaking volumes in the computer’s sound | |
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| control panel/system preferences. | |
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| Adjust listening/speaking volumes in the softphone application. |
The sound is distorted or I hear an echo in the headset.
Reduce speaking and/or listening volume on the computer using your softphone application.
Point microphone towards your chin.
If the distortion is still present, lower the volume on the headset.
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