Plantronics W745A-M manual Troubleshooting, Headset

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Troubleshooting

Headset

My headset is unstable.

When you wear the headset, the microphone should rest as close

 

 

 

to your cheek as possible without touching. The microphone can

 

 

be adjusted inward by the pivoting earpiece to optimise the

 

 

position of the headset. See Position your headset.

 

 

 

 

Talk time performance is

Battery is wearing out. Contact us at plantronics.com/support .

 

significantly degraded even after a

 

 

full recharge.

 

 

 

 

I can’t hear a dial tone in the headset.

Make sure your headset is charged.

Make sure your headset is subscribed to base. See Base subscription.

Press the base desk phone button.

Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.

Adjust the configuration switch on the base until a dial tone is heard. The default A works for most phones. See Make a desk phone call.

Fine-tune the listening volume with the headset call control button. See Adjust your headset volume.

If the volume is still too low, adjust the desk phone listening volume on the base. See Adjust your headset volume.

I hear static.

Make sure there are at least 12 inches between your base and

 

your computer, and 6 inches between your base and your

 

telephone. If adjusting the distance doesn't help, your headset is

 

going out of range; move closer to the base. See Position your

 

base.

 

 

The sound is distorted.

Lower the desk phone speaking volume and/or desk phone

 

listening volume on the base. For most telephones, the correct

 

setting is position 3. See Adjust your headset volume.

 

If your desk phone has a volume control, lower until the

 

distortion disappears.

 

If the distortion is still present, adjust the headset volume control

 

to lower the headset speaker volume. See Adjust your headset

 

volume.

 

Make sure there are 12 inches between your base and your

 

computer, and 6 inches between your base and your telephone.

 

See Position your base.

I hear echo in the headset.

Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones, the correct setting is position 3. See Adjust your headset volume.

If the audio level is too low in this position, increase the headset volume. See Adjust your headset volume.

If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.

Adjust the configuration switch on the base until a dial tone is heard. The default A works for most phones. See Make a desk phone call.

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Contents Savi W745A-M Contents Plantronics Control Panel Devices tab Applications tab PreferencesHeadset Desk phone Mobile Softphone Welcome System requirementsDect information Headset and battery Whats in the boxOver-the-head headband Base and headset basics BaseHeadset Accessories sold separately Assembly Customise your headsetPage Behind-the-head assembly Page Charge your headset and spare battery Charge your headsetPage Desk phone connect and call Desk phone standardDesk phone + HL10 lifter sold separately Desk phone + EHS cable sold separatelyPage Mobile connect and call Computer connect and call Connect your computerHeadset features Place the headset in sleep modeBattery storage time Headset controlsHeadset battery level Replace your headset batteryLow battery warning Headset battery statusView system tray icon Desk phone buttonOn base Base LED on base For Windows Vista and Windows 7 systems For Windows XP systemsBase features Base buttonsSetting Range Auto connect featureSet the range End subscriptionPage Daily use Incoming callsPlace a mobile phone call Place a softphone callView guest headsets Softphone compatibilityJoin a conference call Exit a conference callPage Phone conference and guest headsets Advanced useFeature Settings Default Default lineGeneral Audio protectionBluetooth enabled Stop auto connect to mobile when headset is dockedInitiate mobile voice commands Audio bandwidth for desk phone and PCAudio Limiting Hours on the phone per dayAnti-startle G616Tab Applications tabAuto answer Action to media playerAudio sensing enabled Check for updates automaticallyLaunch audio devices control panel Ring both headset and PCCheck for updates manually Install updatesTroubleshooting HeadsetDesk phone MobileNo audio connection to PC Need More HELP?
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