
Troubleshooting
Headset | My headset is unstable. | When you wear the headset, the microphone should rest as close |
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| to your cheek as possible without touching. The microphone can |
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| be adjusted inward by the pivoting earpiece to optimise the |
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| position of the headset. See Position your headset. |
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| Talk time performance is | Battery is wearing out. Contact us at plantronics.com/support . |
| significantly degraded even after a |
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| full recharge. |
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I can’t hear a dial tone in the headset.
Make sure your headset is charged.
Make sure your headset is subscribed to base. See Base subscription.
Press the base desk phone button.
Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.
Adjust the configuration switch on the base until a dial tone is heard. The default A works for most phones. See Make a desk phone call.
If the volume is still too low, adjust the desk phone listening volume on the base. See Adjust your headset volume.
I hear static. | Make sure there are at least 12 inches between your base and |
| your computer, and 6 inches between your base and your |
| telephone. If adjusting the distance doesn't help, your headset is |
| going out of range; move closer to the base. See Position your |
| base. |
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The sound is distorted. | Lower the desk phone speaking volume and/or desk phone |
| listening volume on the base. For most telephones, the correct |
| setting is position 3. See Adjust your headset volume. |
| If your desk phone has a volume control, lower until the |
| distortion disappears. |
| If the distortion is still present, adjust the headset volume control |
| to lower the headset speaker volume. See Adjust your headset |
| volume. |
| Make sure there are 12 inches between your base and your |
| computer, and 6 inches between your base and your telephone. |
| See Position your base. |
I hear echo in the headset.
Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones, the correct setting is position 3. See Adjust your headset volume.
If the audio level is too low in this position, increase the headset volume. See Adjust your headset volume.
If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.
Adjust the configuration switch on the base until a dial tone is heard. The default A works for most phones. See Make a desk phone call.
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