Troubleshooting
Problem | Possible Cause | Corrective Action |
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The unit will not turn on. | The unit is not connected to utility power. | Ensure that the unit is securely connected to |
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| a utility power outlet. |
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| The internal battery is not connected. | Connect the battery. |
The unit does not provide | Ensure that essential equipment is not | Disconnect equipment from the SURGE |
power during a utility power | plugged into a SURGE ONLY outlet. | ONLY outlet and |
outage. |
| Backup outlet. |
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The unit is operating on | The plug has partially pulled out of the | Ensure that the plug is fully inserted into |
battery power, while connected | wall outlet, the wall outlet is no longer | the wall outlet. Ensure that the wall outlet is |
to utility power. | receiving utility power, or the circuit | receiving utility power by checking it with |
| breaker has been tripped. | another device. |
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| The unit is performing an automatic self | No action is necessary. |
| test. |
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The utility input voltage is out of range, the frequency is out of range, or the waveform is distorted.
Adjust the transfer voltage and sensitivity range.
The circuit breaker has been tripped.
Disconnect
The unit does not provide the expected amount of backup time.
Battery Backup outlets may be fully or | Disconnect |
improperly loaded. | the Battery Backup outlets and connect the |
| equipment to SURGE ONLY outlets. |
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The battery was recently discharged due | Charge the battery cartridge for 16 hours. |
to a power outage and has not fully |
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recharged. |
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The battery has reached the end of its | Replace the battery. |
useful life. |
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Power is not supplied to some outlets.
Power to the Controlled outlets has intentionally been turned off.
Confirm that the correct peripherals are connected to Controlled outlets. If this feature is not desired, disable the Power- Saving Master and Controlled outlets.
The Controlled outlets are not supplying power, even though the Master device is not in sleep mode.
The Master Outlet threshold may be incorrectly set.
Adjust the threshold when the Master outlet signals the Controlled outlets to shut down.
A/V J Type Power Conditioner and Battery Backup | 9 |