General Troubleshooting
Symptom
Solution(s)
Applies to
| Foggers |
| Dimmers |
Lights | & Snow | Controllers | & Chaser |
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Breaker/Fuse keeps | Check total load placed on device |
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blowing |
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Chase is too slow | Check users manual for speed adjustment | |
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Device has no power | Check for power on Mains. | |
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| Check device’s fuse. (internal and/or external) |
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Loss of signal | Use only DMX cables |
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| Install terminator | | | | |
| Note: Keep DMX cables separated from power cables |
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| or black lights. |
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No laser output | Bounce mirror motor may have shifted during shipping; | |
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| readjust |
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If you still have a problem after trying the above solutions, please contact CHAUVET Technical Support.
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued. Package must be clearly labeled with a Return Merchandise Authorization Number (RMA #). Products returned without an RMA # will be refused. Call CHAUVET and request RMA # prior to shipping the product. Be prepared to provide the model number, serial number and a brief description of the cause for the return. Be sure to properly pack product, any shipping damage resulting from inadequate packaging is the customer’s responsibility. CHAUVET reserves the right to use its own discretion to repair or replace product(s). As a suggestion, proper UPS packing or
Note: If you are given an RMA #, please include the following information on a piece of paper inside the box:
1.Your name
2.Your address
3.Your phone number
4.The RMA #
5.A brief description of the symptoms
Contact Information
World Headquarters | United Kingdom & Ireland | ||
CHAUVET® |
| CHAUVET® Europe Ltd. | |
General Information | General Information | ||
Address: | 5200 NW 108th Avenue | Address: | Unit 1C |
| Sunrise, FL 33351 |
| Brookhill Road Industrial Estate |
Voice: | (954) |
| Pinxton, Nottingham, UK |
Fax: | (954) |
| NG16 6NT |
Toll free: | (800) | Voice: | +44 (0)1773 511115 |
Technical Support |
| Fax: | +44 (0)1773 511110 |
Voice: | (954) | Email: | uktech@chauvetlighting.com |
Fax: | (954) |
|
|
World Wide Web |
| World Wide Web | |
www.chauvetlighting.com | www.chauvetlighting.co.uk | ||
Eclipse™ RGB User Manual | 17 | 12/20/2011 |