Nortel Networks P0919439 manual Configuration tab displayed, Connection icon

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Installing Nortel Networks Call Center Reporting 13

2.On the Windows taskbar, click Start, point to Settings and then click Control Panel. The Control Panel window appears.

(If you are using the Windows 2000 operating system, double click instead on Networking and Dial-up Connections. The Networking and Dial-up Connections window appears)

3. Double click on the Network

icon . The Network window appears with the

Configuration tab displayed.

 

(If you are using Windows 2000 operating system, double click instead on the Local Area

Connection icon

and then click on the Properties button. )

4.Check that TCP/IP appears on the list of installed network components. If TCP/IP is not on the list, click Add to install this protocol using the Windows installation instructions, or refer to your network administrator.

Installing Nortel Networks Call Center Reporting Master Client from a Business Communications Manager 2.5

1.Exit any Windows programs that are running.

2.Start your internet Browser (such as Internet Explorer or Netscape), and use it to connect to Port 6800 on the Business Communications Manager. Do this by entering into the browser Address Bar the IP Address of the Business Communications Manager and the Port number, in the following format: http://10.10.10.1:6800. (Remember to substitute the IP Address of your Business Communications Manager for the 10.10.10.1 shown in the example above.)

3.Nortel Networks Unified Manager page will appear in the browser.

4.Click on the Install Clients link.

5.The Install Clients page will appear in the browser.

6.Click on the Call Center Reporting Master Client link. Information on the Call Center Software application will appear in the browser window. (You may need to scroll down through the page to see the buttons which install the Call Center Reporting Master Client.)

7.Click on the Install Call Center Reporting Master Client button.

8.A dialog will appear from which you can select to either Run this program from its current location or Save this program to disk. The default option is Save this program to disk. Click on OK.

9.Several progress bars appear as the installation routine prepares itself. Presently the Nortel Networks Call Center Reporting Master language selection dialog appears. Select the language you wish to install, and then click OK.

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Nortel Networks Call Center Reporting Set Up and Operation Guide

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Contents Return Page Table of contents Real Time Information Configuring Nortel Networks Call Center ReportingStatistical Settings WallboardsUpgrading from version 2.5 GA to 2.5 Feature Pack Statistical Data into Microsoft ExcelGlossary of Terms Index Page How to use this guide IntroductionHow this guide is organized Other documents System software System OverviewOperational at all times PC requirementsOperating System Version Operating System CompatibilityPage Installation prerequisites Installing Nortel Networks Call Center ReportingTCP/IP Protocol Connection icon Configuration tab displayedChoose Destination Location window appears Master Client PC File Sharing Want to be able to give others access to my filesInstalling Nortel Networks Call Center Reporting Installing Nortel Networks Call Center Reporting Choose Destination Location window appears Applying Security to the Call Center Reporting Shared Folder Connecting to a Protected Shared Folder from a Client PC Installing Nortel Networks Call Center Reporting Troubleshooting Nortel Networks Call Center Reporting Click System Select the Environment Tab Click Control PanelAgent or Line State Colour Click the Environment Variables buttonInstalling Nortel Networks Call Center Reporting Page Using Nortel Networks Call Center Reporting Starting Nortel Networks Call Center ReportingEntering Nortel Networks Call Center Reporting Log Select Level and click Log-Out & Exit… Call Center Reporting Main Window Closing the RDB Server on the Master Client PCLevel Window ViewSystem System Manager level only Management-InfoHelp Page Configuring Nortel Networks Call Center Reporting Configure window tabs CompanySkillsets Lines Agents Password Stat Time BinWallboard Wallboards Wallboard installation Wallboard configurationWallboards Select Properties Wallboard SettingsAbbreviation Description Wallboard ParametersWallboard Parameter window Wallboard Messages Wallboard Messages, Alarms and SchedulesCreating a Wallboard Message Wallboard Alarms Wallboard Schedules Editing a Wallboard Schedule Page Statistical Settings Statistical Set UpSelect Statistical Set Up Average tab Real Time tabTraffic Analysis tab Peak tabReal Time Information Real Time screensSystem level Real Time information System Graphical Real Time Lines System Numerical Real Time Agents Skillset levelSkillset Real Time Chart General Notes on the Real Time Displays Service StatusGeneral Notes on the Report Statistics Management ReportsAccessing Current Reports Accessing Historical ReportsSelect Current Reports Management Reports Report Manager window FileReport Viewing Reports Answered Call Report TypesAnswered Call Report Numerical View System level Incoming Call Report Abandoned Call ReportTitle Description Agent Activity Report Agent information includesAverage Time Report System Capacity Report Management Reports ALL Lines Busy Call Profile Report Agent Profile Report Summary Report Printing reports Click on Abandoned Caller ID Report… Abandoned Caller ID ReportAbandoned Caller ID Report Information displayed includes Click Configuration Report Configuration ReportPrint Schedule Management Reports Management Reports Statistical Database File Naming Conventions Location of the Statistical Database FilesLooking at the Statistical Data with Microsoft Excel Management Reports Page Upgrade Process Upgrading from version 2.5 GA to 2.5 Feature PackManagement Reports Glossary of Terms Time data from TCP/IP Alarm Threshold Index Index Index
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