46Wallboards
6.From the drop down menu option titled Function, choose whether the alarm is to be triggered when the Parameter value is less than or equal to (<=), equal to (=), or greater than or equal to (>=) the value entered in the Threshold box.
7.In the Threshold box, enter the numerical value that will be used to trigger the alarm.
Note: The system knows whether the number entered in the Threshold box relates to a number, time (in seconds) or a percentage, depending upon the chosen parameter.
8.From the drop down menu option titled Message, select the message to be displayed when the Alarm is triggered.
Note: If you select No Message, then if the Parameter is being displayed on the Wallboard when an alarm condition is triggered, the numerical value will flash.
9. Click OK to save the Alarm and close the window.
Editing a Wallboard Alarm
1.From the Alarm tab, click and highlight the Alarm to edit.
2.Click Properties and edit the Alarm as required.
3.Click OK to save the changes.
Deleting a Wallboard Alarm
1.From the Alarm tab, click and highlight the Alarm to be deleted.
2.Click Remove.
3.Click Yes when prompted.
Wallboard Schedules
A Wallboard Schedule specifies a time and day(s) when a Wallboard Message is automatically displayed on the Wallboard. Examples would be to schedule a Message to display as a weekly reminder of a fire alarm test, or to remind your agents to
Creating a Wallboard Schedule
1.From the main menu, click
2.From the drop down menu select Wallboard. The Schedule tab shows any Schedules that have been previously created.
Nortel Networks Call Center Reporting Set Up and Operation Guide | Issue 07 |