Nortel Networks P0919439 manual Wallboards, Wallboard installation, Wallboard configuration

Wallboards 39

Wallboards 6

Introduction

With the addition of Nortel Networks Call Center Reporting your Call Center system is further enhanced by the facility to tailor Wallboards to your requirements.

You may assign multiple Wallboards to display information relating to any of the Skillsets or totals for the whole Call Center system. Nortel Networks Call Center Reporting will directly address a maximum of 16 Wallboards. However, if any of the Wallboards are the ipView Software Wallboard, these can be configured to re-transmit their received data (called ‘echoing’) to other Wallboards, which can be a mixture of ipView Software Wallboards or hardware Wallboards. Similarly, any of these other ipView Software Wallboards may be configured to echo to other Wallboards. In this way any number of IP Wallboards may be driven from a single Nortel Networks Call Center Reporting application.

Different parameters can be displayed on each Wallboard. Wallboards can also be configured to display text messages and alarm conditions.

Wallboard installation

The Wallboard(s) must be physically connected to the local area network on which your Nortel Networks Call Center Reporting Master Client is running. Refer to installation documentation supplied with your Wallboard.

Note: The IP Address you set on a new Wallboard must correspond to the IP Address that you configure in Nortel Networks Call Center Reporting.

Wallboard configuration

To add a Wallboard or change the settings of an existing Wallboard:

1.From the System Manager Main window, click System.

2.From the drop down menu select Configure.

3.Click the Wallboard tab.

Note: The window displays each of the possible 16 Wallboards together with their current settings. If a particular Wallboard is not assigned, it will be listed as Not Used.

4. Click and highlight the Wallboard number required.

Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide