Nortel Networks P0919439 manual Choose Destination Location window appears

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18Installing Nortel Networks Call Center Reporting

9.Several progress bars appear as the installation routine prepares itself. Presently the Nortel Networks Call Center Reporting Client language selection dialog appears. Select the language you wish to install, and then click OK.

10.Double-click on the Setup.exe file, select the language you wish to install, and then click OK.

11.The Nortel Networks Connects Splash Screen and the Nortel Networks Call Center Reporting Welcome screens appear.

12.The Choose Destination Location window appears.

13.Click Next to accept the default location. To change the folder location, click Browse, choose another folder location and then click Next.

14.As installation proceeds, a number of status dialog boxes appear, indicating the progress of the installation. The Setup Complete window appears.

Note: You will be asked for the Network Name of the Master Client PC during the installation of the Multiple Client software.

!

YOU MUST enter the Network Name of the Master Client PC – do not enter the IP Address of the Master Client PC. You must enter the Network Name of the Master Client PC for the Multiple Client software to operate correctly.

Enter the Network Name of the Master Client without any backslashes \\. For example, if the Network name of the Master Client was \\MISMaster, enter it as MISMaster.

Installing Nortel Networks Call Center Reporting Multiple Client for a CallPilot 100/150 Installation

1.Exit any Windows programs that are running.

2.Insert the CallPilot 100/150 Documentation and Client Software CD into the CD drive of the PC.

3.On the taskbar, click the Start button, then click Run….

4.In the Run dialog box click on Browse… and select the CD Rom on your PC, and navigate to the Optional Software folder. Double-click on the Optional Software folder, and then double-click on the Call Center Reporting Client folder.

Nortel Networks Call Center Reporting Set Up and Operation Guide

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Contents Return Page Table of contents Configuring Nortel Networks Call Center Reporting Statistical SettingsWallboards Real Time InformationGlossary of Terms Index Upgrading from version 2.5 GA to 2.5 Feature PackStatistical Data into Microsoft Excel Page How this guide is organized How to use this guideIntroduction Other documents System Overview System softwarePC requirements Operational at all timesOperating System Compatibility Operating System VersionPage Installing Nortel Networks Call Center Reporting Installation prerequisitesTCP/IP Protocol Configuration tab displayed Connection iconChoose Destination Location window appears Want to be able to give others access to my files Master Client PC File SharingInstalling Nortel Networks Call Center Reporting Installing Nortel Networks Call Center Reporting Choose Destination Location window appears Applying Security to the Call Center Reporting Shared Folder Connecting to a Protected Shared Folder from a Client PC Installing Nortel Networks Call Center Reporting Troubleshooting Nortel Networks Call Center Reporting Click Control Panel Click System Select the Environment TabClick the Environment Variables button Agent or Line State ColourInstalling Nortel Networks Call Center Reporting Page Entering Nortel Networks Call Center Reporting Log Using Nortel Networks Call Center ReportingStarting Nortel Networks Call Center Reporting Select Level and click Log-Out & Exit… Level Call Center Reporting Main WindowClosing the RDB Server on the Master Client PC View System System Manager level onlyManagement-Info WindowHelp Page Configuring Nortel Networks Call Center Reporting Skillsets Configure window tabsCompany Lines Agents Wallboard PasswordStat Time Bin Wallboards Wallboards Wallboard installationWallboard configuration Wallboard Settings Select PropertiesWallboard Parameters Abbreviation DescriptionWallboard Parameter window Wallboard Messages, Alarms and Schedules Wallboard MessagesCreating a Wallboard Message Wallboard Alarms Wallboard Schedules Editing a Wallboard Schedule Page Select Statistical Set Up Statistical SettingsStatistical Set Up Real Time tab Traffic Analysis tabPeak tab Average tabSystem level Real Time InformationReal Time screens Real Time information System Graphical Real Time Lines Skillset level System Numerical Real Time AgentsSkillset Real Time Chart Service Status General Notes on the Real Time DisplaysManagement Reports General Notes on the Report StatisticsSelect Current Reports Accessing Current ReportsAccessing Historical Reports Management Reports Report Report Manager windowFile Viewing Reports Report Types Answered CallAnswered Call Report Numerical View System level Abandoned Call Report Incoming Call ReportTitle Description Agent information includes Agent Activity ReportAverage Time Report System Capacity Report Management Reports ALL Lines Busy Call Profile Report Agent Profile Report Summary Report Printing reports Abandoned Caller ID Report Click on Abandoned Caller ID Report…Abandoned Caller ID Report Information displayed includes Configuration Report Click Configuration ReportPrint Schedule Management Reports Management Reports Location of the Statistical Database Files Statistical Database File Naming ConventionsLooking at the Statistical Data with Microsoft Excel Management Reports Page Upgrading from version 2.5 GA to 2.5 Feature Pack Upgrade ProcessManagement Reports Glossary of Terms Time data from TCP/IP Alarm Threshold Index Index Index