Nortel Networks P0919439 manual PC requirements, Operational at all times

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8System Overview

Center platform and stores it on the hard disk of the Master Client PC. It is this stored information which provides the data for the reports.

The RDB Server is the program used to gather and store the event data sent from the Call Center platform. The RDB Server must be running whenever statistical data needs to be collected. For

this reason, it is recommended that the RDB Server is operational at all times.

There can be only one PC on your network running the Master Client software. However, so that other users may view the Nortel Networks Call Center Reporting Real Time screens and access the reports, other PCs on your network may be loaded with the Nortel Networks Call Center Reporting Multiple Client software (known as Multiple Clients).

Multiple Client PCs communicate with the Master PC, they do not communicate with the Call Center platform directly. For Multiple Clients to operate correctly the RDB Server must be running on the Master Client PC. For this reason it is recommended that the RDB Server is

operational at all times.

Both Master Client and Multiple Client PCs may be used to change the configuration of the Call Center Reporting software, to view and print reports and to display the Real Time screens.

!

DO NOT INSTALL BOTH SETS OF CLIENT SOFTWARE ON A SINGLE PC. ONE PC ON YOUR NETWORK SHOULD BE NOMINATED AS THE MASTER CLIENT PC. ANY OTHER PC WHICH WILL RUN THE CLIENT SOFTWARE MUST BE RUNNING THE MULTIPLE CLIENT SOFTWARE. NO PC MAY BE USED TO RUN BOTH TWO SETS OF SOFTWARE.

IF YOU HAVE MULTIPLE BUSINESS COMMUNICATIONS MANAGER OR CALLPILOT INSTALLATIONS AT YOUR PREMISES CONNECTED TO A SINGLE NETWORK, THEN YOU CAN HAVE MORE THAN ONE MASTER CLIENT, BUT EACH MASTER CLIENT MUST BE DRIVEN

BY A SINGLE BUSINESS COMMUNICATIONS MANAGER OR CALLPILOT.

PC requirements

The minimum requirements of the PC required to run Nortel Networks Call Center Reporting software (either as a Master Client or Multiple Client) depends upon whether or not the PC is dedicated to running Nortel Networks Call Center Reporting, or if it shares its resources with other applications.

See below for the minimum requirements for your circumstances.

Minimum PC specifications:

IBM™ Compatible PC

Nortel Networks Call Center Reporting Set Up and Operation Guide

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Contents Return Page Table of contents Wallboards Configuring Nortel Networks Call Center ReportingStatistical Settings Real Time InformationStatistical Data into Microsoft Excel Upgrading from version 2.5 GA to 2.5 Feature PackGlossary of Terms Index Page Introduction How to use this guideHow this guide is organized Other documents System Overview System softwarePC requirements Operational at all timesOperating System Compatibility Operating System VersionPage Installing Nortel Networks Call Center Reporting Installation prerequisitesTCP/IP Protocol Configuration tab displayed Connection iconChoose Destination Location window appears Want to be able to give others access to my files Master Client PC File SharingInstalling Nortel Networks Call Center Reporting Installing Nortel Networks Call Center Reporting Choose Destination Location window appears Applying Security to the Call Center Reporting Shared Folder Connecting to a Protected Shared Folder from a Client PC Installing Nortel Networks Call Center Reporting Troubleshooting Nortel Networks Call Center Reporting Click Control Panel Click System Select the Environment TabClick the Environment Variables button Agent or Line State ColourInstalling Nortel Networks Call Center Reporting Page Starting Nortel Networks Call Center Reporting Using Nortel Networks Call Center ReportingEntering Nortel Networks Call Center Reporting Log Select Level and click Log-Out & Exit… Closing the RDB Server on the Master Client PC Call Center Reporting Main WindowLevel Management-Info ViewSystem System Manager level only WindowHelp Page Configuring Nortel Networks Call Center Reporting Company Configure window tabsSkillsets Lines Agents Stat Time Bin PasswordWallboard Wallboards Wallboard configuration Wallboard installationWallboards Wallboard Settings Select PropertiesWallboard Parameters Abbreviation DescriptionWallboard Parameter window Wallboard Messages, Alarms and Schedules Wallboard MessagesCreating a Wallboard Message Wallboard Alarms Wallboard Schedules Editing a Wallboard Schedule Page Statistical Set Up Statistical SettingsSelect Statistical Set Up Peak tab Real Time tabTraffic Analysis tab Average tabReal Time screens Real Time InformationSystem level Real Time information System Graphical Real Time Lines Skillset level System Numerical Real Time AgentsSkillset Real Time Chart Service Status General Notes on the Real Time DisplaysManagement Reports General Notes on the Report StatisticsAccessing Historical Reports Accessing Current ReportsSelect Current Reports Management Reports File Report Manager windowReport Viewing Reports Report Types Answered CallAnswered Call Report Numerical View System level Abandoned Call Report Incoming Call ReportTitle Description Agent information includes Agent Activity ReportAverage Time Report System Capacity Report Management Reports ALL Lines Busy Call Profile Report Agent Profile Report Summary Report Printing reports Abandoned Caller ID Report Click on Abandoned Caller ID Report…Abandoned Caller ID Report Information displayed includes Configuration Report Click Configuration ReportPrint Schedule Management Reports Management Reports Location of the Statistical Database Files Statistical Database File Naming ConventionsLooking at the Statistical Data with Microsoft Excel Management Reports Page Upgrading from version 2.5 GA to 2.5 Feature Pack Upgrade ProcessManagement Reports Glossary of Terms Time data from TCP/IP Alarm Threshold Index Index Index