Verizon MHS700L manual First Steps, Common Problems and Solutions

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Overview

When used properly, the Jetpack is a highly reliable product. Most problems can be attributed to one of the following issues:

∙System resources required by the Jetpack are being used by other devices.

∙Network coverage is unavailable due to the coverage area, account problems, or a network problem.

The following tips can help solve many common problems encountered while using the Jetpack.

First Steps

1Make sure you are using the Jetpack in the correct geographic region (within coverage).

2Ensure that your wireless coverage extends to your current location by using the interactive Verizon coverage map tool.

3Ensure that you have an active service plan.

4Restarting your computer and your Jetpack can resolve many issues.

IMPORTANT! Before contacting Verizon Customer Care, be sure to restart both your Jetpack and any device that is currently connected.

Common Problems and Solutions

My Jetpack just powered off without pressing the Power/Menu button. Why? This may occur under any of the following circumstances:

∙Pressing the Power Reset button.

∙Switching profiles.

∙Battery depletion.

To restore battery power, manually press and hold the Power/Menu button to turn the Jetpack back on. If the battery is depleted, charge the Jetpack with the wall charger.

What is the difference between a Power Reset and a Factory Reset?

A Power Reset simply resets (or, restarts) your Jetpack and is done on the device. A Factory reset restores your Jetpack to factory default settings and is performed from the Web User Interface.

How do I perform a Power Reset on my Jetpack?

Open the SIM slot cover, and place one end of a small, unfolded paper clip into the reset button. Press down until the Jetpack automatically restarts. If a large paper clip is used it may not fit properly into the hole and so device restart may not occur.

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Contents User Guide Contents Troubleshooting Getting Started Overview System RequirementsComponents Operations ActionsDisplay Indicators Device DisplayBattery Management Using Your Jetpack Accessing the Network Wi-Fi 802.11b/g/nMobile Broadband with 4G LTE Using Your Jetpack for the First Time Installing the 4G LTE SIM CardRemoving the 4G LTE SIM Card Charging the Battery Powering the Jetpack On and OffConnecting to Your Jetpack Wi-Fi Name Ssid and PasswordConnecting to the Internet Mobile Hotspot to share connections Using Your Jetpack after Setup is CompleteWi-Fi and Web UI Admin Security Monitoring Data UsageJetpack Settings Using the Web User Interface Managing Your JetpackMy Jetpack Home Manage My Jetpack Manage My Jetpack  My Account & Tools  Help & Support My Account & Tools Help & SupportData Usage Connected Devices Connected DevicesEdit a Connected Device Changing the Maximum Number of Connected DevicesTo Edit a Connected Device Blocked Devices Jetpack Settings ∙ Jetpack ∙ Wi-Fi ∙ AdvancedJetpack Password Wi-Fi Password Click Save ChangesPreferences Preferences menu contains the following optionsFactory Reset Wi-Fi Advanced Manual DNS SIM Click Save Changes button Page Firewall LAN  IPv4 Internet Protocol versionPort Filtering Click Save Changes Messages On the JetpackOn the Web User Interface About Jetpack Internet Status∙ Internet Status ∙ IPv4 ∙ IPv6 Diagnostics Jetpack Info∙ Manufacturer ∙ Model ∙ My Jetpack version Logs Jetpack Support∙ Quick Links ∙ Self-Serve Support ∙ Customer Care Troubleshooting Common Problems and Solutions How do I perform a Power Reset on my Jetpack?First Steps Cannot access the http//my.jetpack . Why? How do I perform a Factory Reset?Cannot connect to Wi-Fi after changing Wi-Fi password. Why? Technical SupportProduct Specifications and Regulatory Information Body-Worn Operation FCC Equipment Authorization ID XHG-R700Regulatory Statements SAR InformationSafety Hazards Limited Warranty and Liability Blasting AreasTrademarks and Service Marks TrademarkDocument Revision History Glossary Glossary
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