NETGEAR DGN3500-100NAS user manual Chapter Troubleshooting, Basic Functioning

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Chapter 7

Troubleshooting

This chapter provides information about troubleshooting your modem router. After each problem description, instructions are provided to help you diagnose and solve the problem. For the common problems listed, go to the section indicated.

Is the router on?

Go to “Basic Functioning.”

Have I connected the router correctly? Go to “Basic Functioning.”

I cannot access the router’s configuration with my browser.

Go to “Cannot Log in to the Wireless Modem Router” on page 7-3.

I have configured the router but I cannot access the Internet. Go to “Troubleshooting the ISP Connection” on page 7-4.

I cannot remember the router’s configuration password.

Go to “Restoring the Default Configuration and Password” on page 7-10.

I want to clear the configuration and start over again.

Go to “Restoring the Default Configuration and Password” on page 7-10.

Basic Functioning

After you turn on power to the router, the following sequence of events should occur:

1.When power is first applied, verify that the Power LED is on.

2.After approximately 10 seconds, verify the following:

a.The LAN port LEDs are lit for any local ports that are connected.

b.The ADSL Link LED is lit.

7-1

v1.0, November 2009

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Contents NETGEAR, Inc RangeMax Wireless-N DSL Gigabit Modem RouterStatement of Conditions TrademarksEuropean Union Statement of Compliance 1999/5/EG Bestätigung des Herstellers/ImporteursWorld Wide Web Certificate of the Manufacturer/ImporterVoluntary Control Council for Interference Vcci Statement Customer SupportContents Chapter Protecting Your Network Chapter USB Storage Appendix a Technical Specifications Conventions, Formats, and Scope About This ManualRevision History How to Print This ManualUsing the Setup Manual Connecting Your Router to the InternetLogging In to Your Wireless Modem Router V1.0, November Viewing or Manually Configuring Your ISP Settings Using the Setup WizardISP does not require login Settings Description Basic Settings screen fieldsWant to use Get Automatically from ISP. Your ISP uses Dhcp toConfiguring Adsl Settings Planning Your Wireless Network Chapter Configuring Your Wireless Network Security SettingsSee Manually Configuring Your Wireless Security on Wireless Placement and Range GuidelinesWireless Security Options Manually Configuring Your Wireless Settings NETGEAR4 Wireless SettingsSsid Restricting Wireless Access to Your Network Manually Configuring Your Wireless SecurityWPA-802.1x Turning off wireless connectivity completely V1.0, November Configuring Mixed WPA-PSK+WPA2-PSK Security Configuring WEP Bit WEP Configuring WPA-802.1xUsing Push N Connect WPS to Configure Your Wireless Network Using a WPS Button to Add a WPS Client Using PIN Entry to Add a WPS Client V1.0, November Adding Both WPS and Non-WPS Clients Adding More WPS ClientsConfiguring Advanced WPS Settings V1.0, November Chapter Protecting Your Network Protecting Access to Your Wireless Modem RouterHow to Change the Built-In Password Changing the Administrator Login Time-out Viewing Logs of Web Access or Attempted Web AccessLog Entry Descriptions Blocking SitesField Description V1.0, November Firewall Rules Inbound Rules Port Forwarding Inbound Rule Example a Local Public Web Server Inbound Rule Example Allowing Video conferencing Considerations for Inbound Rules Outbound Rules Service BlockingV1.0, November Order of Precedence for Rules Services V1.0, November Setting Your Time Zone Setting Times and Scheduling Firewall ServicesScheduling Firewall Services Select the Turn E-mail Notification On check box Configuring E-mail Alerts and Web Access Log NotificationsV1.0, November Upgrading the Firmware Chapter Managing Your NetworkManually Checking for Firmware Upgrades V1.0, November Viewing Wireless Modem Router Status Information Explains Router Status screen fields Wireless Modem Router Status FieldsConnection Status Wireless Modem Router Statistics Connection Status SettingsStatistics Viewing a List of Attached Devices Backing Up and Restoring the Configuration Managing the Configuration FileErasing the Configuration Enabling Remote Management Access Select the Turn Remote Management On check box WAN Setup Chapter Advanced ConfigurationSetting Description WAN Setup SettingsMTU Size on Setting Up a Default DMZ ServerV1.0, November LAN Setup LAN Setup fields are explained in the following tableAddress Reservation Using the Wireless Modem Router as a Dhcp ServerConfiguring LAN Setup V1.0, November LAN Setup fields are explained in the following table Using the Wireless Modem Router as a Dhcp Server Dynamic DNS Service Select the Use a Dynamic DNS Service check box Static Route Example Setting up Static RoutesConfiguring Static Routes Configuring Universal Plug and Play V1.0, November Building Wireless Bridging and Repeating Networks Configuring a Point-to-Point Bridge Configuration Configuring a Repeater with Wireless Client Association Internet Wireless PC 192.168.0.1 V1.0, November Chapter USB Storage File Sharing Scenarios USB Drive RequirementsBus Speed/Second Storing Files in a Central Location for Printing Sharing Photos with Friends and FamilySharing Large Files with Colleagues USB Storage Basic Settings Fields and Buttons Description USB Storage Basic Settings\\readyshare \\readyshare\USBStorageSafely Remove USB Device button Editing a Network Folder USB Storage Advanced Settings Configuring USB Storage Advanced SettingsFields Description Http Creating a Network Folder Unmounting a USB DriveSelect the Allow only approved devices check box Specifying Approved USB DevicesLocating the Internet Port IP Address Connecting to the USB Drive from a Remote ComputerConnecting to the USB Drive with Microsoft Network Settings Accessing the Router’s USB Drive Remotely Using FTPEnabling File and Printer Sharing Configuring Windows 98SE and Windows MEBasic Functioning Chapter TroubleshootingPower LED Is Red Power LED Is Not OnLAN or Adsl Port LED Is Not On Cannot Log in to the Wireless Modem RouterWindow Appears Asking You to Reload Firmware Adsl Link Troubleshooting the ISP ConnectionAdsl Link LED Is Blinking Amber Internet LED is RedObtaining an Internet IP Address Troubleshooting PPPoE or PPPoAResolving a ‘Reload Firmware’ Message Troubleshooting Internet BrowsingTesting the LAN Path to Your Router Troubleshooting a TCP/IP Network Using the Ping UtilityPing -n 10 IP address Testing the Path from Your Computer to a Remote DeviceProblems with Date and Time Restoring the Default Configuration and PasswordGeneral Specifications Appendix a Technical SpecificationsInternet Connection Factory Default ConfigurationSpecification Description Interface Specifications Feature Default Behavior LoginWireless Feature Default BehaviorFirewall Document Link Appendix B Related DocumentsNumerics IndexIndex-2 Index-3