NETGEAR DGN3500-100NAS Cannot Log in to the Wireless Modem Router, LAN or Adsl Port LED Is Not On

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RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual

If the power LED is still red 1 minute after power up:

•Turn the power off and on to see if the router recovers.

•Clear the router’s configuration to factory defaults. This sets the router’s IP address to 192.168.0.1. This procedure is explained in “Using the Wireless On/Off and WPS Buttons to Reset the Router” on page 7-10.

If the error persists, you might have a hardware problem and should contact Technical Support.

LAN or ADSL Port LED Is Not On

If either the LAN LEDs or ADSL Link LED does not light when the Ethernet connection is made, check the following:

•Make sure that the Ethernet cable connections are secure at the router and at the hub or workstation.

•Make sure that power is turned on to the connected hub or workstation.

•Be sure you are using the correct cable: when connecting the ADSL port, use the cable that was supplied with the wireless-N modem router. If the ADSL link LED is still off, this may mean that there is no ADSL service or the cable connected to the ADSL port is bad.

Window Appears Asking You to Reload Firmware

If a window appears with a message asking you to reload the firmware, this indicates that a problem has been detected with the current firmware. Please follow the on-screen instructions to access new firmware and reload the firmware into your router.

Cannot Log in to the Wireless Modem Router

If you are unable to log in to the modem router from a computer on your local network, check the following:

•If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router as described in the previous section.

•Make sure that your computer’s IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer’s address should be in the range of 192.168.0.2 to 192.168.0.254. Follow the instructions in the online document that you can access from “Preparing Your Network” in Appendix B for information about how to configure your computer.

7-3	Troubleshooting

v1.0, November 2009

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Contents NETGEAR, Inc RangeMax Wireless-N DSL Gigabit Modem RouterStatement of Conditions TrademarksEuropean Union Statement of Compliance 1999/5/EG Bestätigung des Herstellers/ImporteursVoluntary Control Council for Interference Vcci Statement Certificate of the Manufacturer/ImporterCustomer Support World Wide WebContents Chapter Protecting Your Network Chapter USB Storage Appendix a Technical Specifications Conventions, Formats, and Scope About This ManualRevision History How to Print This ManualUsing the Setup Manual Connecting Your Router to the InternetLogging In to Your Wireless Modem Router V1.0, November Viewing or Manually Configuring Your ISP Settings Using the Setup WizardISP does not require login Settings Description Basic Settings screen fieldsWant to use Get Automatically from ISP. Your ISP uses Dhcp toConfiguring Adsl Settings Planning Your Wireless Network Chapter Configuring Your Wireless Network Security SettingsSee Manually Configuring Your Wireless Security on Wireless Placement and Range GuidelinesWireless Security Options Manually Configuring Your Wireless Settings NETGEAR4 Wireless SettingsSsid Manually Configuring Your Wireless Security Restricting Wireless Access to Your NetworkWPA-802.1x Turning off wireless connectivity completely V1.0, November Configuring Mixed WPA-PSK+WPA2-PSK Security Configuring WEP Bit WEP Configuring WPA-802.1xUsing Push N Connect WPS to Configure Your Wireless Network Using a WPS Button to Add a WPS Client Using PIN Entry to Add a WPS Client V1.0, November Adding Both WPS and Non-WPS Clients Adding More WPS ClientsConfiguring Advanced WPS Settings V1.0, November Chapter Protecting Your Network Protecting Access to Your Wireless Modem RouterHow to Change the Built-In Password Changing the Administrator Login Time-out Viewing Logs of Web Access or Attempted Web AccessBlocking Sites Log Entry DescriptionsField Description V1.0, November Firewall Rules Inbound Rules Port Forwarding Inbound Rule Example a Local Public Web Server Inbound Rule Example Allowing Video conferencing Considerations for Inbound Rules Outbound Rules Service BlockingV1.0, November Order of Precedence for Rules Services V1.0, November Setting Your Time Zone Setting Times and Scheduling Firewall ServicesScheduling Firewall Services Select the Turn E-mail Notification On check box Configuring E-mail Alerts and Web Access Log NotificationsV1.0, November Upgrading the Firmware Chapter Managing Your NetworkManually Checking for Firmware Upgrades V1.0, November Viewing Wireless Modem Router Status Information Explains Router Status screen fields Wireless Modem Router Status FieldsConnection Status Connection Status Settings Wireless Modem Router StatisticsStatistics Viewing a List of Attached Devices Backing Up and Restoring the Configuration Managing the Configuration FileErasing the Configuration Enabling Remote Management Access Select the Turn Remote Management On check box WAN Setup Chapter Advanced ConfigurationSetting Description WAN Setup SettingsMTU Size on Setting Up a Default DMZ ServerV1.0, November LAN Setup LAN Setup fields are explained in the following tableAddress Reservation Using the Wireless Modem Router as a Dhcp ServerConfiguring LAN Setup V1.0, November LAN Setup fields are explained in the following table Using the Wireless Modem Router as a Dhcp Server Dynamic DNS Service Select the Use a Dynamic DNS Service check box Static Route Example Setting up Static RoutesConfiguring Static Routes Configuring Universal Plug and Play V1.0, November Building Wireless Bridging and Repeating Networks Configuring a Point-to-Point Bridge Configuration Configuring a Repeater with Wireless Client Association Internet Wireless PC 192.168.0.1 V1.0, November Chapter USB Storage USB Drive Requirements File Sharing ScenariosBus Speed/Second Sharing Photos with Friends and Family Storing Files in a Central Location for PrintingSharing Large Files with Colleagues USB Storage Basic Settings \\readyshare USB Storage Basic Settings\\readyshare\USBStorage Fields and Buttons DescriptionSafely Remove USB Device button Editing a Network Folder Configuring USB Storage Advanced Settings USB Storage Advanced SettingsFields Description Http Creating a Network Folder Unmounting a USB DriveSelect the Allow only approved devices check box Specifying Approved USB DevicesConnecting to the USB Drive with Microsoft Network Settings Connecting to the USB Drive from a Remote ComputerAccessing the Router’s USB Drive Remotely Using FTP Locating the Internet Port IP AddressEnabling File and Printer Sharing Configuring Windows 98SE and Windows MEBasic Functioning Chapter TroubleshootingPower LED Is Red Power LED Is Not OnCannot Log in to the Wireless Modem Router LAN or Adsl Port LED Is Not OnWindow Appears Asking You to Reload Firmware Adsl Link Troubleshooting the ISP ConnectionAdsl Link LED Is Blinking Amber Internet LED is RedObtaining an Internet IP Address Troubleshooting PPPoE or PPPoAResolving a ‘Reload Firmware’ Message Troubleshooting Internet BrowsingTesting the LAN Path to Your Router Troubleshooting a TCP/IP Network Using the Ping UtilityPing -n 10 IP address Testing the Path from Your Computer to a Remote DeviceProblems with Date and Time Restoring the Default Configuration and PasswordGeneral Specifications Appendix a Technical SpecificationsSpecification Description Interface Specifications Factory Default ConfigurationFeature Default Behavior Login Internet ConnectionFeature Default Behavior WirelessFirewall Document Link Appendix B Related DocumentsNumerics IndexIndex-2 Index-3