NETGEAR DGN3500-100NAS user manual Testing the Path from Your Computer to a Remote Device

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RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual

Check that the corresponding Link LEDs are on for your network interface card and for the hub ports (if any) that are connected to your workstation and router.

Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your PC or workstation.

Verify that the IP address for your router and your workstation are correct and that the addresses are on the same subnet.

Testing the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your PC to a remote device. In the Windows Run screen, type:

PING -n 10 IP address

where IP address is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies as in the previous section are displayed. If you do not receive replies:

Check that your PC has the IP address of your router listed as the default modem router. If the IP configuration of your PC is assigned by DHCP, this information will not be visible in your PC’s Network Control Panel. Verify that the IP address of the router is listed as the default modem router as described in the online document that you can access from “Preparing Your Network” in Appendix B.

Check to see that the network address of your PC (the portion of the IP address specified by the netmask) is different from the network address of the remote device.

Check that your cable or DSL modem is connected and functioning.

If your ISP assigned a host name to your PC, enter that host name as the account name in the Basic Settings screen.

Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem, but some ISPs additionally restrict access to the MAC address of a single PC connected to that modem. If this is the case, you must configure your router to “clone” or “spoof” the MAC address from the authorized PC. Refer to your RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 Setup Manual.

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Troubleshooting

v1.0, November 2009

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Contents NETGEAR, Inc RangeMax Wireless-N DSL Gigabit Modem RouterStatement of Conditions TrademarksEuropean Union Statement of Compliance 1999/5/EG Bestätigung des Herstellers/ImporteursWorld Wide Web Certificate of the Manufacturer/ImporterVoluntary Control Council for Interference Vcci Statement Customer SupportContents Chapter Protecting Your Network Chapter USB Storage Appendix a Technical Specifications Conventions, Formats, and Scope About This ManualRevision History How to Print This ManualUsing the Setup Manual Connecting Your Router to the InternetLogging In to Your Wireless Modem Router V1.0, November Viewing or Manually Configuring Your ISP Settings Using the Setup WizardISP does not require login Settings Description Basic Settings screen fieldsWant to use Get Automatically from ISP. Your ISP uses Dhcp toConfiguring Adsl Settings Planning Your Wireless Network Chapter Configuring Your Wireless Network Security SettingsSee Manually Configuring Your Wireless Security on Wireless Placement and Range GuidelinesWireless Security Options Manually Configuring Your Wireless Settings NETGEAR4 Wireless SettingsSsid Manually Configuring Your Wireless Security Restricting Wireless Access to Your NetworkWPA-802.1x Turning off wireless connectivity completely V1.0, November Configuring Mixed WPA-PSK+WPA2-PSK Security Configuring WEP Bit WEP Configuring WPA-802.1xUsing Push N Connect WPS to Configure Your Wireless Network Using a WPS Button to Add a WPS Client Using PIN Entry to Add a WPS Client V1.0, November Adding Both WPS and Non-WPS Clients Adding More WPS ClientsConfiguring Advanced WPS Settings V1.0, November Chapter Protecting Your Network Protecting Access to Your Wireless Modem RouterHow to Change the Built-In Password Changing the Administrator Login Time-out Viewing Logs of Web Access or Attempted Web AccessBlocking Sites Log Entry DescriptionsField Description V1.0, November Firewall Rules Inbound Rules Port Forwarding Inbound Rule Example a Local Public Web Server Inbound Rule Example Allowing Video conferencing Considerations for Inbound Rules Outbound Rules Service BlockingV1.0, November Order of Precedence for Rules Services V1.0, November Setting Your Time Zone Setting Times and Scheduling Firewall ServicesScheduling Firewall Services Select the Turn E-mail Notification On check box Configuring E-mail Alerts and Web Access Log NotificationsV1.0, November Upgrading the Firmware Chapter Managing Your NetworkManually Checking for Firmware Upgrades V1.0, November Viewing Wireless Modem Router Status Information Explains Router Status screen fields Wireless Modem Router Status FieldsConnection Status Connection Status Settings Wireless Modem Router StatisticsStatistics Viewing a List of Attached Devices Backing Up and Restoring the Configuration Managing the Configuration FileErasing the Configuration Enabling Remote Management Access Select the Turn Remote Management On check box WAN Setup Chapter Advanced ConfigurationSetting Description WAN Setup SettingsMTU Size on Setting Up a Default DMZ ServerV1.0, November LAN Setup LAN Setup fields are explained in the following tableAddress Reservation Using the Wireless Modem Router as a Dhcp ServerConfiguring LAN Setup V1.0, November LAN Setup fields are explained in the following table Using the Wireless Modem Router as a Dhcp Server Dynamic DNS Service Select the Use a Dynamic DNS Service check box Static Route Example Setting up Static RoutesConfiguring Static Routes Configuring Universal Plug and Play V1.0, November Building Wireless Bridging and Repeating Networks Configuring a Point-to-Point Bridge Configuration Configuring a Repeater with Wireless Client Association Internet Wireless PC 192.168.0.1 V1.0, November Chapter USB Storage USB Drive Requirements File Sharing ScenariosBus Speed/Second Sharing Photos with Friends and Family Storing Files in a Central Location for PrintingSharing Large Files with Colleagues USB Storage Basic Settings Fields and Buttons Description USB Storage Basic Settings\\readyshare \\readyshare\USBStorageSafely Remove USB Device button Editing a Network Folder Configuring USB Storage Advanced Settings USB Storage Advanced SettingsFields Description Http Creating a Network Folder Unmounting a USB DriveSelect the Allow only approved devices check box Specifying Approved USB DevicesLocating the Internet Port IP Address Connecting to the USB Drive from a Remote ComputerConnecting to the USB Drive with Microsoft Network Settings Accessing the Router’s USB Drive Remotely Using FTPEnabling File and Printer Sharing Configuring Windows 98SE and Windows MEBasic Functioning Chapter TroubleshootingPower LED Is Red Power LED Is Not OnCannot Log in to the Wireless Modem Router LAN or Adsl Port LED Is Not OnWindow Appears Asking You to Reload Firmware Adsl Link Troubleshooting the ISP ConnectionAdsl Link LED Is Blinking Amber Internet LED is RedObtaining an Internet IP Address Troubleshooting PPPoE or PPPoAResolving a ‘Reload Firmware’ Message Troubleshooting Internet BrowsingTesting the LAN Path to Your Router Troubleshooting a TCP/IP Network Using the Ping UtilityPing -n 10 IP address Testing the Path from Your Computer to a Remote DeviceProblems with Date and Time Restoring the Default Configuration and PasswordGeneral Specifications Appendix a Technical SpecificationsInternet Connection Factory Default ConfigurationSpecification Description Interface Specifications Feature Default Behavior LoginFeature Default Behavior WirelessFirewall Document Link Appendix B Related DocumentsNumerics IndexIndex-2 Index-3