3M 702, 802 owner manual Requesting service, 3M Service phone numbers

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Requesting service

Before you call

Before you call 3M Service, have the following information available:

Have the Handheld near the phone.

Write down the Handheld’s serial number (located on the bottom of the Handheld).

Be ready to describe the problem and any error messages in detail.

Write down the software version. (From the Handheld’s Home screen, select About to display the software version number.)

Return for repair

If repairs are necessary, call 3M Service and the 3M-service representative will explain how to package and return the handheld.

Save all the original handheld packing materials so you can properly pack the unit if you need to return it for repair.

3M Service phone numbers

For software support

In the United States

Library Systems: 1-800-328-0067 (Option 1)

3M™ RFID Tracking System: 1-800-944-3512 (Option 2)

In Canada

Library Systems and 3M™ RFID Tracking System (English): 1-800-561-5115 Ext 3770

Library Systems and 3M™ RFID Tracking System (Français): 1-800-361-4488 Ext 4766

In other countries

Call your local 3M office.

For service

In the United States

Library Systems: 1-800-328-0067 (Option 1)

3M™ RFID Tracking System: 1-800-944-3512 (Option 2)

In Canada

Library Systems and 3M™ RFID Tracking System (English): 1-800-268-6235

Library Systems and 3M™ RFID Tracking System (Français): 1-800-567-3193

In other countries

Call your local 3M office.

To order parts

See Ordering replacement parts on page 19 for part numbers and phone numbers.

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Contents
Handheld Rfid Reader Model 702 and Model 3M Security Systems DivisionPage Table of Contents Page Intended Use Safety InformationIt has not been evaluated for other uses Safety messages To reduce the risk associated with fire and explosionBe careful not to damage the handheld Do not over tighten the antenna adjustment screwImportant Notes Save all the original handheld packing materialsSafety label locations Industry Canada Radio Frequency Rules and Regulations EMC, USA, and Canada ComplianceEMC Compliance Europe Specifications Getting StartedHandheld components Handheld componentsControls and indicators Handheld includes a menu-driven display screenSee Inserting the memory card on Using the Handheld Device for the first timeCalibrate the screen Inserting the memory card Install a pull tab on the memory cardDatabase Errors Insert the memory cardProcedure Removing the memory cardTo reset the handheld Resetting the handheldSymptoms may include If pressing the reset button did not work…Using Windows to format the memory card Formatting a memory cardStoring the handheld Adjusting the antennaCleaning the handheld Storing the handheld for less than a weekChecking the battery charge Battery ManagementBattery charging guidelines Low battery warning messagesConnect the power supply output to the charger stand Charging the batteryTo charge a battery RedReplacing the battery Battery replacementRequesting service 3M Service phone numbersOrdering replacement parts Stock Number Description