Cisco Systems 3700 Troubleshooting, Using Dhcp Option, Checking the Access Point LED

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11Troubleshooting

If you experience difficulty getting your access point installed and running, look for a solution to your problem in this guide or in additional access point documentation. These, and other documents, are available on Cisco.com.

You can access the Cisco support forum for more troubleshooting tips, at the following URL:

https://supportforums.cisco.com/community/netpro/wireless-mobility

Guidelines for Using Cisco Aironet Lightweight Access Points

Keep these guidelines in mind when you use 3702 series lightweight access points:

•The access point can only communicate with Cisco wireless LAN controllers.

•The access point does not support Wireless Domain Services (WDS) and cannot communicate with WDS devices. However, the controller provides functionality equivalent to WDS when the access point joins it.

•CAPWAP does not support Layer 2. The access point must get an IP address and discover the controller using Layer 3, DHCP, DNS, or IP subnet broadcast.

•The access point console port is enabled for monitoring and debug purposes. All configuration commands are disabled when the access point is connected to a controller.

Using DHCP Option 43

You can use DHCP Option 43 to provide a list of controller IP addresses to the access points, enabling them to find and join a controller. For additional information, refer to the “Configuring DHCP Option 43 and DHCP Option 60” section on page 40.

Checking the Access Point LED

The location of the access point status LED is shown in Figure 5.

Note Regarding LED status colors: it is expected that there will be small variations in color intensity and hue from unit to unit. This is within the normal range of the LED manufacturer’s specifications and is not a defect.

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Contents Cisco Aironet 3700 Series Access Points First Published November, 2013 Last Updated March 31 About this Guide Introduction to the Access PointImportant Safety Instructions Safety Instructions20A. Statement Unpacking ConfigurationsExternal Antennas Regulatory Domains Internal AntennasCountries Supported Access Point Ports and Connections top-3702E Model Access Point Ports and ConnectorsAccess Point LED Indicator top-3702I Model Controller Discovery Process Configuring the Access PointPage Preparing the Access Point Performing a Pre-Installation Configuration Installation SummaryPre-Installation Configuration Setup Controller Layer 3 devices Cisco Aironet access points Page Deploying the Access Point on the Wireless Network Mounting the Access PointInstalling Modules Using Dhcp Option TroubleshootingChecking the Access Point LED LED LED Show ap join stats detailed ap base radio MAC address Troubleshooting the Access Point Join ProcessPage Declarations of Conformity and Regulatory Information USA Vcci Statement for Japan 03-6434-6500 Industry Canada Canadian Compliance Statement Statement 371-Power Cable and AC AdapterFrench Translation Module Models Page Page Generic Discussion on RF Exposure Declaration of Conformity for RF ExposureThis Device Meets FCC Guidelines for Exposure to Radio Waves MPE Additional Information on RF Exposure Chinese Translation English Translation Operation of Cisco Aironet Access Points in Brazil Portuguese Translation Declaration of Conformity StatementsCisco AP c3700 Cisco AP c3700-ServiceProvider Type + Length + Value Access Point Specifications Cisco Systems, Inc
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