Acer Aspire ES1-711 Requesting service, Want to restore my computer to its original settings

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60 - Frequently asked questions

I want to restore my computer to its original settings.

Note

If your system is the multilingual version, the operating system and language you choose when you first turn on the system will be the only option for future recovery operations.

This recovery process helps you restore the C: drive with the original software content that is installed when you purchased your computer.

Warning

Your C: drive will be reformatted and all data will be erased. It is important to back up all data files before using this option.

Before performing a restore operation, please check the BIOS settings.

1.Check to see if Acer disk-to-disk recovery is enabled or not.

2.Make sure the D2D Recovery setting in Main is Enabled.

3.Exit the BIOS utility and save changes. The system will reboot.

Note

To activate the BIOS utility, press <F2> when you see the Acer logo during boot up.

For more information, see Recovering your system on page 23.

Requesting service

International Travelers Warranty (ITW)

Your computer is backed by an International Travelers Warranty (ITW) that gives you security and peace of mind when traveling. An ITW passport came with your computer and contains all you need to know about the ITW program. A list of available, authorized service centers is in this handy booklet. Read this passport thoroughly.

Always have your ITW passport on hand, especially when you travel, to receive the benefits from our support centers. Attach your proof-of- purchase to the ITW passport.

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Contents User’s Manual Sign up for an Acer ID and enjoy great benefits There are three great reasons for you to get an Acer IDTable of Contents Playing Blu-Ray or DVD movies Getting started This section you will findBasic care and tips for using your computer First Things FirstYour guides Turning your computer offTaking care of your computer Taking care of your AC adapterCleaning and servicing Your Acer Notebook Tour Screen viewIcon Item Keyboard view Icon Item DescriptionLeft view Right viewInformation on USB Icon# Icon Item Description Base view # Icon DescriptionUsing the Keyboard Lock keysHotkeys Lock key DescriptionHome Pg UpPg Dn EndWindows keys KeyDescriptionTouchpad Touchpad basicsTouchpad gestures Swipe in from right Toggle the charms Recovery Creating a recovery backupRecovery Creating a drivers and applications backup Click Create Drivers and Applications Backup Recovering your system Reinstalling drivers and applications Click Reinstall Drivers or ApplicationsImages for reference only Returning to a restore point Click Open System Restore, then NextReturning to an earlier system snapshot Recovering from Windows Returning your system to its factory conditionRestore Factory Settings with Acer Recovery Management Click Restore Factory SettingsRecovering from the hard drive during startup Customized Restore with Acer Recovery ManagementClick either Refresh your PC or Reset your PC Click Customized Restore Retain User DataRecovering from a recovery backup Reset your PC from the recovery backup Refresh your PC from the recovery backup Connecting to the Internet Connecting with a cableConnecting wirelessly Built-in network featureConnecting to a wireless LAN Connecting to a 3G networkUsing a Bluetooth Connection Enabling and disabling BluetoothEnable Bluetooth and add a device Using a Bluetooth connection Keeping your computer Data safe Bios Utility Boot sequenceSetting passwords Using a computer security lock Using passwordsSecuring Your Computer Entering passwords Power Management Saving powerDisable Fast startup Select Change settings that are currently unavailable Select Save changesBattery Pack Battery characteristicsCharging the battery Conditioning a new battery packOptimizing battery life Checking the battery level Battery-low warningBattery rapidly Situation Recommended ActionDisconnecting from the desktop Traveling with Your ComputerMoving around Preparing the computerTaking the computer home What to bring to meetingsSetting up a home office Traveling with the computerWhat to take with you Special considerationsTraveling internationally What to bring with you Ports and connectors Memory Card Reader Connectivity optionsMemory card reader Inserting a memory cardRemoving a card from a memory card reader Click on the Safely Remove Hardware iconVideo and Audio Connectors Headphones and microphoneHdmi Universal Serial BUS USB Got a question? Frequently Asked Questions Nothing appears on the screenNo audio is heard from the computer Keyboard does not respond Printer does not workRequesting service Want to restore my computer to its original settingsInternational Travelers Warranty ITW Before you call Tips and hints for using Windows How do I get to Start?What are Charms? Can I boot directly to the desktop? How do I jump between apps?How do I turn off my computer? How do I unlock my computer?How do I set up the lock screen slideshow? Can I personalize the Lock screen?How do I move tiles? Can I arrange tiles in groups?How do I set the alarm? Can I change the screen resolution?Adjust screen resolution Can I make tiles bigger or smaller?Where are my apps? How do I make an app appear on Start?How do I remove a tile from Start? What is a Microsoft ID account? How do I check for Windows updates? Where can I get more information?How do I add a favorite to Internet Explorer? Do I need one?Troubleshooting Troubleshooting tipsError messages Error messages Corrective actionError messages Choose an Internet Service Provider Internet and Online SecurityFirst steps on the net Protecting your computer3G Wwan or Wireless Wide-Area Network DSL e.g. AdslCable Wireless networks Components of a wireless LANNetwork connections Wireless adapter Diagram of a working networkTurning on/off a wireless network connection Network cable RJ45Surf the Net SecurityAcer website What is a virus? What is spyware?What is malware? DefinitionsWhat is a personal firewall? How to protect your computerChoose strong passwords and keep them safe Protect your computer with security softwareProtect your personal information Online offers that look too good to be true usually are Review bank and credit card statements regularlyWindows Updates How do I know when my computer is at risk?Protect your computer with Windows security tools Playing BLU-RAY or DVD Movies Region code Country or region