Acer Aspire ES1-711 user manual Troubleshooting tips, Error messages Corrective action

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Frequently asked questions - 69

Troubleshooting

This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.

Troubleshooting tips

This computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems.

If the system reports an error message or an error symptom occurs, see "Error messages" below. If the problem cannot be resolved, contact your dealer.

Error messages

If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action.


	Error messages	Corrective action
	CMOS battery bad	Contact your dealer or an authorized service
	CMOS battery bad	center.
		center.
	CMOS checksum	Contact your dealer or an authorized service
	error	center.
	Disk boot failure	Insert a system (bootable) disk, then press
	Disk boot failure	<Enter> to reboot.
		<Enter> to reboot.
	Equipment	Press <F2> (during POST) to enter the BIOS
	Equipment	utility, then press Exit in the BIOS utility to
	configuration error	utility, then press Exit in the BIOS utility to
	configuration error	reboot.
		reboot.

	Hard disk 0 error	Contact your dealer or an authorized service
	Hard disk 0 error	center.
		center.
	Hard disk 0	Contact your dealer or an authorized service
	extended type error	center.
	I/O parity error	Contact your dealer or an authorized service
	I/O parity error	center.
		center.

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Contents User’s Manual There are three great reasons for you to get an Acer ID Sign up for an Acer ID and enjoy great benefitsTable of Contents Playing Blu-Ray or DVD movies This section you will find Getting startedFirst Things First Basic care and tips for using your computerYour guides Turning your computer offTaking care of your AC adapter Taking care of your computerCleaning and servicing Your Acer Notebook Tour Screen viewIcon Item Icon Item Description Keyboard viewRight view Left viewInformation on USB Icon# Icon Item Description # Icon Description Base viewLock keys Using the KeyboardHotkeys Lock key DescriptionPg Up HomePg Dn EndKeyDescription Windows keysTouchpad Touchpad basicsTouchpad gestures Swipe in from right Toggle the charms Creating a recovery backup RecoveryRecovery Creating a drivers and applications backup Click Create Drivers and Applications Backup Recovering your system Click Reinstall Drivers or Applications Reinstalling drivers and applicationsImages for reference only Returning to a restore point Click Open System Restore, then NextReturning to an earlier system snapshot Returning your system to its factory condition Recovering from WindowsClick Restore Factory Settings Restore Factory Settings with Acer Recovery ManagementCustomized Restore with Acer Recovery Management Recovering from the hard drive during startupClick either Refresh your PC or Reset your PC Click Customized Restore Retain User DataRecovering from a recovery backup Reset your PC from the recovery backup Refresh your PC from the recovery backup Connecting with a cable Connecting to the InternetConnecting wirelessly Built-in network featureConnecting to a 3G network Connecting to a wireless LANUsing a Bluetooth Connection Enabling and disabling BluetoothEnable Bluetooth and add a device Using a Bluetooth connection Keeping your computer Data safe Bios Utility Boot sequenceSetting passwords Using a computer security lock Using passwordsSecuring Your Computer Entering passwords Power Management Saving powerDisable Fast startup Select Save changes Select Change settings that are currently unavailableBattery characteristics Battery PackCharging the battery Conditioning a new battery packOptimizing battery life Battery-low warning Checking the battery levelBattery rapidly Situation Recommended ActionTraveling with Your Computer Disconnecting from the desktopMoving around Preparing the computerWhat to bring to meetings Taking the computer homeTraveling with the computer Setting up a home officeWhat to take with you Special considerationsTraveling internationally What to bring with you Ports and connectors Connectivity options Memory Card ReaderMemory card reader Inserting a memory cardClick on the Safely Remove Hardware icon Removing a card from a memory card readerHeadphones and microphone Video and Audio ConnectorsHdmi Universal Serial BUS USB Got a question? Frequently Asked Questions Nothing appears on the screenNo audio is heard from the computer Printer does not work Keyboard does not respondRequesting service Want to restore my computer to its original settingsInternational Travelers Warranty ITW Before you call Tips and hints for using Windows How do I get to Start?What are Charms? How do I jump between apps? Can I boot directly to the desktop?How do I turn off my computer? How do I unlock my computer?Can I personalize the Lock screen? How do I set up the lock screen slideshow?How do I move tiles? Can I arrange tiles in groups?Can I change the screen resolution? How do I set the alarm?Adjust screen resolution Can I make tiles bigger or smaller?Where are my apps? How do I make an app appear on Start?How do I remove a tile from Start? What is a Microsoft ID account? Where can I get more information? How do I check for Windows updates?How do I add a favorite to Internet Explorer? Do I need one?Troubleshooting tips TroubleshootingError messages Error messages Corrective actionError messages Internet and Online Security Choose an Internet Service ProviderFirst steps on the net Protecting your computer3G Wwan or Wireless Wide-Area Network DSL e.g. AdslCable Wireless networks Components of a wireless LANNetwork connections Diagram of a working network Wireless adapterTurning on/off a wireless network connection Network cable RJ45Surf the Net SecurityAcer website What is spyware? What is a virus?What is malware? DefinitionsHow to protect your computer What is a personal firewall?Protect your computer with security software Choose strong passwords and keep them safeProtect your personal information Review bank and credit card statements regularly Online offers that look too good to be true usually areWindows Updates How do I know when my computer is at risk?Protect your computer with Windows security tools Region code Country or region Playing BLU-RAY or DVD Movies