Acer Aspire ES1-711 user manual Before you call

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Frequently asked questions - 61

If the country you are traveling in does not have an Acer-authorized ITW service site, you can still get in contact with our offices worldwide. Please visit www.acer.com.

Before you call

Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps).

You are required to provide the following information: Name: _______________________________________

Address: ______________________________________

Telephone number: _____________________________

Machine and model type: _________________________

Serial number: _________________________________

Date of purchase: ______________________________

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Contents User’s Manual There are three great reasons for you to get an Acer ID Sign up for an Acer ID and enjoy great benefitsTable of Contents Playing Blu-Ray or DVD movies This section you will find Getting startedFirst Things First Basic care and tips for using your computerYour guides Turning your computer offTaking care of your AC adapter Taking care of your computerCleaning and servicing Screen view Your Acer Notebook TourIcon Item Icon Item Description Keyboard viewRight view Left viewInformation on USB Icon# Icon Item Description # Icon Description Base viewLock keys Using the KeyboardHotkeys Lock key DescriptionPg Up HomePg Dn EndKeyDescription Windows keysTouchpad basics TouchpadTouchpad gestures Swipe in from right Toggle the charms Creating a recovery backup RecoveryRecovery Creating a drivers and applications backup Click Create Drivers and Applications Backup Recovering your system Click Reinstall Drivers or Applications Reinstalling drivers and applicationsImages for reference only Click Open System Restore, then Next Returning to a restore pointReturning to an earlier system snapshot Returning your system to its factory condition Recovering from WindowsClick Restore Factory Settings Restore Factory Settings with Acer Recovery ManagementCustomized Restore with Acer Recovery Management Recovering from the hard drive during startupClick either Refresh your PC or Reset your PC Click Customized Restore Retain User DataRecovering from a recovery backup Reset your PC from the recovery backup Refresh your PC from the recovery backup Connecting with a cable Connecting to the InternetConnecting wirelessly Built-in network featureConnecting to a 3G network Connecting to a wireless LANEnabling and disabling Bluetooth Using a Bluetooth ConnectionEnable Bluetooth and add a device Using a Bluetooth connection Keeping your computer Data safe Boot sequence Bios UtilitySetting passwords Using passwords Using a computer security lockSecuring Your Computer Entering passwords Saving power Power ManagementDisable Fast startup Select Save changes Select Change settings that are currently unavailableBattery characteristics Battery PackCharging the battery Conditioning a new battery packOptimizing battery life Battery-low warning Checking the battery levelBattery rapidly Situation Recommended ActionTraveling with Your Computer Disconnecting from the desktopMoving around Preparing the computerWhat to bring to meetings Taking the computer homeTraveling with the computer Setting up a home officeWhat to take with you Special considerationsTraveling internationally What to bring with you Ports and connectors Connectivity options Memory Card ReaderMemory card reader Inserting a memory cardClick on the Safely Remove Hardware icon Removing a card from a memory card readerHeadphones and microphone Video and Audio ConnectorsHdmi Universal Serial BUS USB Got a question? Nothing appears on the screen Frequently Asked QuestionsNo audio is heard from the computer Printer does not work Keyboard does not respondWant to restore my computer to its original settings Requesting serviceInternational Travelers Warranty ITW Before you call How do I get to Start? Tips and hints for using WindowsWhat are Charms? How do I jump between apps? Can I boot directly to the desktop?How do I turn off my computer? How do I unlock my computer?Can I personalize the Lock screen? How do I set up the lock screen slideshow?How do I move tiles? Can I arrange tiles in groups?Can I change the screen resolution? How do I set the alarm?Adjust screen resolution Can I make tiles bigger or smaller?How do I make an app appear on Start? Where are my apps?How do I remove a tile from Start? What is a Microsoft ID account? Where can I get more information? How do I check for Windows updates?How do I add a favorite to Internet Explorer? Do I need one?Troubleshooting tips TroubleshootingError messages Error messages Corrective actionError messages Internet and Online Security Choose an Internet Service ProviderFirst steps on the net Protecting your computerDSL e.g. Adsl 3G Wwan or Wireless Wide-Area NetworkCable Components of a wireless LAN Wireless networksNetwork connections Diagram of a working network Wireless adapterTurning on/off a wireless network connection Network cable RJ45Security Surf the NetAcer website What is spyware? What is a virus?What is malware? DefinitionsHow to protect your computer What is a personal firewall?Protect your computer with security software Choose strong passwords and keep them safeProtect your personal information Review bank and credit card statements regularly Online offers that look too good to be true usually areHow do I know when my computer is at risk? Windows UpdatesProtect your computer with Windows security tools Region code Country or region Playing BLU-RAY or DVD Movies