HP x2 1011 G1 Troubleshooting resources, Resolving issues, Computer is unable to start up

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BTroubleshooting

Troubleshooting resources

●Access website links and additional information about the computer through Help and Support. To access Help and Support, select Start > Help and Support.

NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection.

●Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Choose from the following types of support: ◦ Chat online with an HP technician.

NOTE: When chat is not available in a particular language, it is available in English.

◦Find HP support worldwide telephone numbers.

◦Locate an HP service center.

Resolving issues

The following sections describe several common issues and solutions.

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer does not start up:

●If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power.

NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer.

●If the computer is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.

The computer screen is blank

If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause:

●The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display. Sleep can be initiated by the system while the computer is on but is not in use, or when the computer has reached a low battery level. To

76 Appendix B Troubleshooting

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Contents User Guide Product notice Software termsSafety warning notice Iv Safety warning notice Table of contents Shutting down the computer Setting power options Vii Viii Support Page Welcome Support User guides User guides View Warranty InformationFinding information Resources Component Description Getting to know your computerTablet edge components Programs Communication and Chat HP WebcamUser guides, select Start Help and Support User GuidesComponent Display Keyboard TopTouchPad Lights Keys Esc keySleep settings , and then select Power and sleep from RightUsing a USB device on Left Changing your tablets view Changing your tablet’s settingsReleasing the tablet from the keyboard Adjusting your tablet’s autorotate lock Adjusting your tablet’s screen brightnessUsing the wireless controls Connecting to a networkConnecting to a wireless network Using HP Connection Manager select models onlyUsing operating system controls Using a WlanUsing the wireless button Configuring a wireless router Using an Internet service providerSetting up a Wlan Connecting to a Wlan Protecting your WlanUsing HP Mobile Broadband select models only Inserting and removing a SIMUsing GPS select models only Using Bluetooth wireless devicesConnecting to a wired network Using the Wireless Dock WiDockConnecting to a local area network LAN Using the TouchPad and gestures Using pointing devicesSetting pointing device preferences Tapping Scrolling Finger pinch zoomFinger click Rotating select models onlyIdentifying the pen components Using the digitizer pen select models onlyFlicking select models only Using keypads Using the keyboardUsing the hot keys Using an optional external numeric keypad Turning the embedded numeric keypad on and offAdjusting the volume Using the media activity controlsConnecting speakers MultimediaChecking audio functions on the computer Connecting headphones and microphonesWebcam Video DisplayPort keyboard onlyConnecting wired displays using MultiStream Transport Page Using power-saving states Power managementSetting power options Shutting down the computerInitiating and exiting Hibernation Intel Rapid Start Technology select models onlyInitiating and exiting Sleep Setting password protection on wakeup Using battery powerUsing the power meter and power settings Factory-sealed battery select models onlyDisplaying the remaining battery charge Finding additional battery informationUsing Battery Check Maximizing battery discharge timeManaging low battery levels Conserving battery powerUsing external AC power Testing an AC adapterPage Inserting a memory card Using memory card readersExternal cards and devices Removing a memory cardUsing smart cards keyboard only Inserting a smart cardUsing a USB device Removing a smart cardRemoving a USB device Using optional external devicesConnecting a USB device Using optional external drives Protecting the computer Computer risk Security featureSecurity Password Function Using passwordsSetting passwords in Windows Setting passwords in Computer Setup Managing a Bios administrator passwordManaging a Computer Setup DriveLock password Entering a Bios administrator passwordSetting a DriveLock password Removing DriveLock protection Entering a DriveLock passwordChanging a DriveLock password Removing Automatic DriveLock protection Using Computer Setup Automatic DriveLockEntering an Automatic DriveLock password Using antivirus software Using firewall softwareUsing the fingerprint reader select models only Installing critical security updatesUsing HP Client Security select models only Locating the fingerprint readerCleaning procedures MaintenanceCleaning your computer Cleaning the display All-in-Ones or NotebooksUpdating programs and drivers Using SoftPaq Download ManagerCleaning the TouchPad, keyboard, or mouse Creating recovery media with HP Recovery Disc Creator Backup and recoveryCreating recovery media and backups GuidelinesCreating recovery media Backing up your informationPerforming a system recovery Using the Windows recovery toolsUsing f11 recovery tools select models only Using Windows 7 operating system mediaSelect Repair your computer Navigating and selecting in Computer Setup Using Computer SetupStarting Computer Setup Restoring factory settings in Computer Setup Downloading a Bios update Updating the BiosDetermining the Bios version Synchronizing the tablet and keyboard Using MultiBootAbout the boot device order Dynamically choosing a boot device using the f9 prompt Choosing MultiBoot preferencesSetting a new boot order in Computer Setup Entering MultiBoot Express preferences Using HP PC Hardware Diagnostics Uefi select models onlySetting a MultiBoot Express prompt Downloading HP PC Hardware Diagnostics Uefi to a USB device Support Contacting supportLabels Operating environment SpecificationsInput power Traveling with or shipping your computer Resolving issues TroubleshootingTroubleshooting resources Computer is unable to start upComputer is unusually warm Software is functioning abnormallyComputer is on but not responding An external device is not workingWireless network connection is not working Electrostatic discharge Symbols/Numerics IndexLabels

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