HP x2 1011 G1 manual Software is functioning abnormally, Computer is on but not responding

Page 87

change these and other power settings, right-click the Battery icon on the Windows desktop in the notification area, at the far right of the taskbar, and then click Preferences.

●The computer may not be set to display the image on the computer screen. To transfer the image to the computer screen, press fn+f4. On most models, when an optional external display, such as a monitor, is connected to the computer, the image can be displayed on the computer screen or the external display, or on both devices simultaneously. When you press fn+f4 repeatedly, the image alternates among the computer display, one or more external displays, and simultaneous display on all devices.

Software is functioning abnormally

If the software is unresponsive or responds abnormally, restart the computer. Click Start, click the arrow next to Shut down, and then select Restart. If you cannot restart the computer using this procedure, see the next section, The computer is on but not responding on page 77.

The computer is on but not responding

If the computer is turned on but is not responding to software or keyboard commands, try the following emergency shutdown procedures, in the sequence provided, until shutdown occurs:

CAUTION: Emergency shutdown procedures result in the loss of unsaved information.

●Press and hold the power button for at least 5 seconds.

●Disconnect the computer from external power and remove the battery.

The computer is unusually warm

It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked.

If you suspect that the computer is overheating, allow the computer to cool to room temperature. Be sure to keep all vents free from obstructions while you are using the computer.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

NOTE: The fan in the computer starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during operation.

An external device is not working

Follow these suggestions if an external device does not function as expected:

●Turn on the device according to the manufacturer's instructions.

●Be sure that all device connections are secure.

●Be sure that the device is receiving electrical power.

●Be sure that the device, especially if it is older, is compatible with the operating system.

●Be sure that the correct drivers are installed and updated.

Resolving issues 77

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Contents User Guide Software terms Product noticeSafety warning notice Iv Safety warning notice Table of contents Shutting down the computer Setting power options Vii Viii Support Page Welcome User guides View Warranty Information Finding informationSupport User guides Resources Programs Communication and Chat HP Webcam Getting to know your computerTablet edge components Component DescriptionGuides User guides, select Start Help and Support UserComponent Display Top KeyboardTouchPad Lights Esc key KeysRight Sleep settings , and then select Power and sleep fromUsing a USB device on Left Changing your tablet’s settings Releasing the tablet from the keyboardChanging your tablets view Adjusting your tablet’s screen brightness Adjusting your tablet’s autorotate lockUsing HP Connection Manager select models only Connecting to a networkConnecting to a wireless network Using the wireless controlsUsing a Wlan Using the wireless buttonUsing operating system controls Using an Internet service provider Setting up a WlanConfiguring a wireless router Protecting your Wlan Connecting to a WlanInserting and removing a SIM Using HP Mobile Broadband select models onlyUsing Bluetooth wireless devices Using GPS select models onlyUsing the Wireless Dock WiDock Connecting to a wired networkConnecting to a local area network LAN Using pointing devices Setting pointing device preferencesUsing the TouchPad and gestures Tapping Finger pinch zoom ScrollingRotating select models only Finger clickUsing the digitizer pen select models only Flicking select models onlyIdentifying the pen components Using the keyboard Using the hot keysUsing keypads Turning the embedded numeric keypad on and off Using an optional external numeric keypadMultimedia Using the media activity controlsConnecting speakers Adjusting the volumeConnecting headphones and microphones WebcamChecking audio functions on the computer DisplayPort keyboard only VideoConnecting wired displays using MultiStream Transport Page Shutting down the computer Power managementSetting power options Using power-saving statesIntel Rapid Start Technology select models only Initiating and exiting SleepInitiating and exiting Hibernation Factory-sealed battery select models only Using battery powerUsing the power meter and power settings Setting password protection on wakeupMaximizing battery discharge time Finding additional battery informationUsing Battery Check Displaying the remaining battery chargeConserving battery power Managing low battery levelsTesting an AC adapter Using external AC powerPage Removing a memory card Using memory card readersExternal cards and devices Inserting a memory cardInserting a smart card Using smart cards keyboard onlyRemoving a smart card Using a USB deviceUsing optional external devices Connecting a USB deviceRemoving a USB device Using optional external drives Computer risk Security feature SecurityProtecting the computer Using passwords Setting passwords in WindowsPassword Function Managing a Bios administrator password Setting passwords in Computer SetupEntering a Bios administrator password Managing a Computer Setup DriveLock passwordSetting a DriveLock password Entering a DriveLock password Changing a DriveLock passwordRemoving DriveLock protection Using Computer Setup Automatic DriveLock Entering an Automatic DriveLock passwordRemoving Automatic DriveLock protection Using firewall software Using antivirus softwareLocating the fingerprint reader Installing critical security updatesUsing HP Client Security select models only Using the fingerprint reader select models onlyCleaning the display All-in-Ones or Notebooks MaintenanceCleaning your computer Cleaning proceduresUsing SoftPaq Download Manager Cleaning the TouchPad, keyboard, or mouseUpdating programs and drivers Guidelines Backup and recoveryCreating recovery media and backups Creating recovery media with HP Recovery Disc CreatorBacking up your information Creating recovery mediaUsing the Windows recovery tools Performing a system recoveryUsing Windows 7 operating system media Using f11 recovery tools select models onlySelect Repair your computer Using Computer Setup Starting Computer SetupNavigating and selecting in Computer Setup Restoring factory settings in Computer Setup Updating the Bios Determining the Bios versionDownloading a Bios update Using MultiBoot About the boot device orderSynchronizing the tablet and keyboard Choosing MultiBoot preferences Setting a new boot order in Computer SetupDynamically choosing a boot device using the f9 prompt Using HP PC Hardware Diagnostics Uefi select models only Setting a MultiBoot Express promptEntering MultiBoot Express preferences Downloading HP PC Hardware Diagnostics Uefi to a USB device Contacting support SupportLabels Specifications Input powerOperating environment Traveling with or shipping your computer Computer is unable to start up TroubleshootingTroubleshooting resources Resolving issuesAn external device is not working Software is functioning abnormallyComputer is on but not responding Computer is unusually warmWireless network connection is not working Electrostatic discharge Index Symbols/NumericsLabels
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