HP dc73 Blade Client Miscellaneous, Click All Programs Click HP ProtectTools Security Manager

Page 72

Miscellaneous

Software Impacted—

Details

Solution

Short description

 

 

 

 

 

HP ProtectTools Security Manager—Warning received: The security application can not be installed until the HP Protect Tools Security Manager is installed.

All security applications such as Embedded Security, Java Card, and biometrics are extendable plug-ins for the HP Security Manager interface. Security Manager must be installed before an HP-approved security plug-in can be loaded.

HP ProtectTools Security Manager software must be installed before installing any security plug-in.

HP ProtectTools TPM Firmware Update Utility for dc7600 and models containing Broadcom- enabled TPMs—The tool provided through HP support Web site reports ownership required.

This is the expected behavior of TPM firmware utility for dc7600 and models containing Broadcom-enabled TPMs

The firmware upgrade tool allows the user to upgrade the firmware, with or without an endorsement key (EK). When there is no EK, no authorization is required to complete the firmware upgrade.

When there is an EK, a TPM owner must exist, since the upgrade requires owner authorization. After the successful upgrade, the platform must be restarted for the new firmware to take effect.

If the BIOS TPM is factory-reset, ownership is removed and firmware update capability is prevented until the Embedded Security Software platform and User Initialization Wizard have been configured.

*A reboot is always recommended after performing a firmware update. The firmware version is not identified correctly until after the reboot.

1.Reinstall HP ProtectTools Embedded Security Software.

2.Run the Platform and User configuration wizard.

3.Ensure that the system contains Microsoft .NET framework 1.1 installation:

a.Click Start.

b.Click Control Panel.

c.Click Add or remove programs.

d.Ensure Microsoft .NET Framework 1.1 is listed.

4.Check the hardware and software configuration:

a.Click Start.

b.Click All Programs.

c.Click HP ProtectTools Security Manager.

d.Select Embedded Security from tree menu.

e.Click More Details. The system should have the following configuration:

 

 

● Product version = V4.0.1

 

 

● Embedded Security State: Chip State =

 

 

Enabled, Owner State = Initialized,

 

 

User State = Initialized

 

 

● Component Info: TCG Spec. Version =

 

 

1.2

 

 

● Vendor = Broadcom Corporation

 

 

● FW Version = 2.18 (or greater)

 

 

● TPM Device driver library version

 

 

2.0.0.9 (or greater)

 

 

5. If the FW version does not match 2.18, download

 

 

and update the TPM firmware. The TPM Firmware

 

 

SoftPaq is a support download available at

 

 

http://www.hp.com.

 

 

 

HP ProtectTools Security

Intermittently (1 in 12 instances), an error

This is related to a timing dependency on plug-in

Manager—Intermittently,

is created by using the close button in the

services load time when closing and restarting Security

an error is returned when

upper right of the screen to close

Manager. Since PTHOST.exe is the shell housing the

closing the Security

Security Manager before all plug-in

other applications (plug-ins), it depends on the ability of

Manager interface.

applications have finished loading.

the plug-in to complete its load time (services). Closing

 

 

the shell before the plug-in has had time to complete

 

 

loading is the root cause.

 

 

 

66 Chapter 7 Troubleshooting

ENWW

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Contents ProtectTools First Edition July Document Part Number Table of contents Embedded Security for HP ProtectTools Java Card Security for HP ProtectToolsBios Configuration for HP ProtectTools TroubleshootingDrive Encryption for HP ProtectTools Enww Introduction to security HP ProtectTools features Module Key featuresAccessing HP ProtectTools Security Restricting access to sensitive data Achieving key security objectivesProtecting against targeted theft Creating strong password policies Managing HP ProtectTools passwords Additional security elementsAssigning security roles Java Card PIN also protects access to HP ProtectTools Backup and Restore Creating a secure passwordBacking up credentials and settings Restoring credentials Configuring settings Credential Manager for HP ProtectTools Setup procedures Using the Credential Manager Logon WizardLogging on to Credential Manger Registering credentials Logging on for the first timeRegistering fingerprints Setting up the fingerprint reader Using your registered fingerprint to log on to WindowsRegistering a Java Card, USB eToken, or virtual token Registering a USB eTokenChanging the Windows logon password General tasksCreating a virtual token Changing a token PINManaging identity Clearing an identity from the systemUsing Windows Logon Locking the computerLogging on to Windows with Credential Manager Adding an accountUsing Single Sign On Using automatic registrationRemoving an account Registering a new applicationUsing manual drag and drop registration Managing applications and credentialsModifying application properties Removing an application from Single Sign OnUsing Application Protection Importing an applicationModifying credentials Restricting access to an application Changing restriction settings for a protected applicationRemoving protection from an application Enww Advanced tasks administrator only Specifying how users and administrators log onConfiguring custom authentication requirements Configuring credential propertiesConfiguring Credential Manager settings Select Start All Programs HP ProtectTools Security Manager Embedded Security for HP ProtectTools Select Embedded security device state and change to Enable Enabling the embedded security chipInitializing the embedded security chip Setting up the basic user account Using the Personal Secure Drive Encrypting files and foldersSending and receiving encrypted e-mail Changing the Basic User Key password Creating a backup file Restoring certification data from the backup fileAdvanced tasks Backing up and restoringChanging the owner password Resetting a user passwordEnabling Embedded Security after permanent disable Enabling and disabling Embedded SecurityMigrating keys with the Migration Wizard Java Card Security for HP ProtectTools Changing a Java Card PIN Selecting the card readerAdvanced tasks administrators only Assigning a Java Card PINSetting power-on authentication Assigning a name to a Java CardTo enable Java Card power-on authentication Disabling Java Card power-on authentication Creating a user Java CardBios Configuration for HP ProtectTools Managing boot options Enabling and disabling system configuration options Enww Managing HP ProtectTools add-on module settings Under Smart Card Security, click EnableClick Apply, and then click OK in the HP ProtectTools window Using DriveLock Enabling and disabling DriveLock hard drive protectionDriveLock Applications Managing Computer Setup passwords Setting the power-on passwordChanging the power-on password Setting the setup passwordChanging the setup password Setting password optionsEnabling and disabling stringent security Enww Drive Encryption for HP ProtectTools Encryption management User management Recovery Right pane, click Click here to backup your keysTroubleshooting Security Change password option, but, sinceCredential Manager for ProtectTools Virtual Token duringClick Advanced Settings Click Service & ApplicationsConnect Click Java Cards and TokensReader to log on to Credential ManagerF10 = ROM Based Setup message is displayed It to Embedded Security Device-EnableSelect Enable Save changes and exit Security Restore IdentityEmbedded Security for ProtectTools Select File Save Changes and Exit Process cannot access File because it isBeing used by another ProcessOut with access denied Clicks Restore under Backup Error has been detectedSelects SPSystemBackup .xml Selected Backup Archive doesEnww Miscellaneous Click All Programs Click HP ProtectTools Security ManagerPower-on Computer Setup, the Power-on Authentication support Glossary Enww Access IndexEnww Enww
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