HP dc73 Blade Client Troubleshooting, Credential Manager for ProtectTools, Virtual Token during

Page 62

7 Troubleshooting

Credential Manager for ProtectTools

Short description

Details

Solution

 

 

 

Using Credential Manager Network Accounts option, a user can select which domain account to log into. When TPM authentication is used, this option is not available. All other authentication methods work properly.

Using TPM authentication, the user is only logged into the local computer.

Using Credential Manager Single Sign On tools allows user to authenticate other accounts.

USB token credential is not available with login to Windows XP Service Pack 1.

After installing USB token software, registering the USB token credential, and setting Credential Manager as primary login, the USB Token is neither listed nor available in the Credential Manager/gina logon.

When logging back into Windows, log off Credential Manager, re-log back into Credential Manager and reselect token as primary login, the token login operation functions normally.

This only occurs with Windows XP Service Pack 1; update Windows version to Service Pack 2 via Windows Update to correct.

To work around if retaining Service Pack 1, re-log back into Windows using another credential (Windows password) in order to log off and re-log back into Credential Manager.

Some application Web

Some Web-based applications stop

pages create errors that

functioning and report errors due to the

prevent user from

disabling functionality pattern of Single

performing or completing

Sign On. For example, an ! in a yellow

tasks.

triangle is observed in Internet Explorer

 

indicating an error has occurred.

Credential Manager Single Sign On does not support all software Web interfaces. Disable Single Sign On support for the specific Web page by turning off Single Sign On support. Please see complete documentation on Single Sign On, which is available in the Credential Manager help files.

If a specific Single Sign On cannot be disabled for a given application, call HP Service and Support and request 3rd level support through your HP Service contact.

No option to Browse for

User cannot move the location of

The browse option was removed from current product

Virtual Token during the

registered virtual token in Credential

offerings because it allowed non-users to delete and

login process.

Manager because the option to browse

rename files and take control of Windows.

 

was removed due to security risks.

 

 

 

 

Login with TPM

Using the Network Accounts option, a

HP is researching a workaround for future product

authentication does not

user can select which domain account to

enhancements.

give the Network

log into. When TPM authentication is

 

Accounts option.

used, this option is not available.

 

 

 

 

Domain administrators

This happens after a domain

Credential Manager cannot change a domain user's

cannot change Windows

administrator logs on to a domain and

account password through Change Windows

password even with

registers the domain identity with

password. Credential Manager can only change the

authorization.

Credential Manager using an account

local PC account passwords. The domain user can

 

with Administrator's rights on the domain

change his/her password through Windows

 

and the local PC. When the domain

security > Change password option, but, since the

 

administrator attempts to change the

domain user does not have a physical account on the

 

 

 

56 Chapter 7 Troubleshooting

ENWW

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Contents ProtectTools First Edition July Document Part Number Table of contents Embedded Security for HP ProtectTools Java Card Security for HP ProtectToolsDrive Encryption for HP ProtectTools Bios Configuration for HP ProtectToolsTroubleshooting Enww Introduction to security HP ProtectTools features Module Key featuresAccessing HP ProtectTools Security Protecting against targeted theft Restricting access to sensitive dataAchieving key security objectives Creating strong password policies Assigning security roles Managing HP ProtectTools passwordsAdditional security elements Java Card PIN also protects access to Backing up credentials and settings HP ProtectTools Backup and RestoreCreating a secure password Restoring credentials Configuring settings Credential Manager for HP ProtectTools Logging on to Credential Manger Setup proceduresUsing the Credential Manager Logon Wizard Registering fingerprints Registering credentialsLogging on for the first time Registering a Java Card, USB eToken, or virtual token Setting up the fingerprint readerUsing your registered fingerprint to log on to Windows Registering a USB eTokenCreating a virtual token Changing the Windows logon passwordGeneral tasks Changing a token PINManaging identity Clearing an identity from the systemLogging on to Windows with Credential Manager Using Windows LogonLocking the computer Adding an accountRemoving an account Using Single Sign OnUsing automatic registration Registering a new applicationModifying application properties Using manual drag and drop registrationManaging applications and credentials Removing an application from Single Sign OnModifying credentials Using Application ProtectionImporting an application Removing protection from an application Restricting access to an applicationChanging restriction settings for a protected application Enww Advanced tasks administrator only Specifying how users and administrators log onConfiguring custom authentication requirements Configuring credential propertiesConfiguring Credential Manager settings Select Start All Programs HP ProtectTools Security Manager Embedded Security for HP ProtectTools Select Embedded security device state and change to Enable Enabling the embedded security chipInitializing the embedded security chip Setting up the basic user account Sending and receiving encrypted e-mail Using the Personal Secure DriveEncrypting files and folders Changing the Basic User Key password Advanced tasks Creating a backup fileRestoring certification data from the backup file Backing up and restoringEnabling Embedded Security after permanent disable Changing the owner passwordResetting a user password Enabling and disabling Embedded SecurityMigrating keys with the Migration Wizard Java Card Security for HP ProtectTools Changing a Java Card PIN Selecting the card readerAdvanced tasks administrators only Assigning a Java Card PINSetting power-on authentication Assigning a name to a Java CardTo enable Java Card power-on authentication Disabling Java Card power-on authentication Creating a user Java CardBios Configuration for HP ProtectTools Managing boot options Enabling and disabling system configuration options Enww Managing HP ProtectTools add-on module settings Under Smart Card Security, click EnableClick Apply, and then click OK in the HP ProtectTools window DriveLock Applications Using DriveLockEnabling and disabling DriveLock hard drive protection Changing the power-on password Managing Computer Setup passwordsSetting the power-on password Setting the setup passwordEnabling and disabling stringent security Changing the setup passwordSetting password options Enww Drive Encryption for HP ProtectTools Encryption management User management Recovery Right pane, click Click here to backup your keysCredential Manager for ProtectTools TroubleshootingSecurity Change password option, but, since Virtual Token duringConnect Click Advanced SettingsClick Service & Applications Click Java Cards and TokensReader to log on to Credential ManagerSelect Enable Save changes and exit F10 = ROM Based Setup message is displayedIt to Embedded Security Device-Enable Security Restore IdentityEmbedded Security for ProtectTools Select File Save Changes and Exit Being used by another Process cannot accessFile because it is ProcessOut with access denied Selects SPSystemBackup .xml Clicks Restore under BackupError has been detected Selected Backup Archive doesEnww Miscellaneous Click All Programs Click HP ProtectTools Security ManagerPower-on Computer Setup, the Power-on Authentication support Glossary Enww Access IndexEnww Enww
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