HP 409054-003 manual Servers

Page 89

Problem

Troubleshooting

 

 

The cable connections

1 Verify that cable connections are secure between the console switch, UTP CAT5

are not correct.

cables, interface adapters ("Installing the interface adapter" on page 21),

 

expansion modules, and servers.

 

2 Be sure that the interface adapter connectors are connected to the correct ports

 

on the attached servers.

 

3 Be sure that the correct interface adapters are being used. You can only use HP

 

interface adapters with this product.

 

4 Be sure that a UTP CAT5 cable is connected from the RJ-45 connector on the

 

interface adapter to the appropriate server connector on the rear panel of the

 

console switch.

 

5 Be sure that the UTP CAT5 cables being used are the correct length. See

 

"Connection length table (on page 90)."

 

6 Be sure that the standard UTP CAT5 cables supplied by HP are being used. The

 

cables must be unshielded twisted pair, using all four pairs of wires.

 

7 Be sure that if an expansion module is being used, the console switch is

 

connected to the IN port on the expansion module. The OUT ports on the

 

expansion module should be connected by interface adapters to the attached

 

servers.

 

 

The console switch

See "HP contact information (on page 95)."

serial port password is

 

lost.

 

 

 

The console system is

See "Recovering a console switch password (on page 39)."

inaccessible after

 

losing the password.

 

 

 

Servers are still listed

From the Main dialog box ("Accessing the Main dialog box" on page 28), click the

even though they have

Clear button.

been disconnected.

 

 

 

The video displays all

• Look for breaks or bad crimps in the UTP CAT5 cable.

green or red.

• Look for bent pins in the VGA connection.

 

 

• Be sure that the cable is not a cross-over network cable.

 

 

The screen saver does

Be sure to click OK to confirm the screen saver selection. Click X or press the Esc key

not turn on.

to cancel the command.

 

 

The mouse does not

See the HP IP Console Viewer User Guide included on the CD provided with your

align.

console switch.

 

 

The mouse and

The Device Reset button is a Microsoft® Windows® based function. To regain

keyboard lose

mouse and keyboard functionality, restart the desktop.

functionality after the

 

Device Reset button is

 

pressed while

 

operating a UNIX®

 

based platform.

 

 

 

Troubleshooting 89

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Contents HP IP Console Switch with Virtual Media User Guide Intended audience Contents Using Virtual Media Troubleshooting Component identification Console switch componentsInterface adapter with Virtual Media components PS2 interface adapter with Virtual Media Description Installation overview Installing the console switchInstallation checklist Rack-mount safety instructionsRequired items not included Rack-mounting the console switchOptional item Required toolsPerforming a side-mount type a installation Performing a side-mount type B installation Performing a standard-mount installation Installing the console switch Performing a cantilever-mount type a installation Installing the console switch Performing a cantilever-mount type B installation Connecting the console switch Description HP IP Console Viewer overview Interface adapter overview Installing the interface adapterConnecting the interface adapter Server Cascading console switches matrix Cascading console switchesCascading console switches overview HP IP Console Switch with Cascading console switches Servers Cascading console switches Main console switch HP IP Console Switch with Virtual Local port operation overview Accessing the Main dialog boxLocal port operation Viewing the server status column Viewing servers by name, EID, or portViewing the Port column Using basic OSD navigation keys Soft switchingSoft switching to a server Soft switching to a previous serverKeystroke Description Managing routine tasks for serversSecurity Changing the display behaviorSelecting a key combination to launch the OSD Controlling the status flagSelecting the display order of servers Flag Description Changing the status flagModifying device types Assigning device typesChanging the keyboard language Setting local console switch security Changing network configurationsSetting and changing the console switch password Enabling Screen Saver mode Recovering a console switch passwordLocal port operation Removing screen saver password protection Disabling the Screen Saver modeExiting Screen Saver mode Assigning server and serial device names Changing the OSD languageAssigning names to servers Setting up a scan patternAdding servers to the scan list Removing servers from the scan list Activating Scan modeDeactivating Scan mode Assigning a preempt timeout Using preemptionManaging server tasks using the OSD Checkbox or button Description Viewing and disconnecting user connectionsViewing current user connections Disconnecting a userDisplaying version information Displaying interface adapter status informationLocal port operation Decommissioning an interface adapter Displaying configuration informationRunning system diagnostics Test Description Activating Run DiagnosticsResetting devices Local port operation Virtual Media overview Using Virtual MediaVirtual Media resources Using local Virtual MediaUsing Virtual Media in a two-level cascade configuration Using Virtual Media in a three-level cascade configuration Connecting local Virtual Media Disabling the USB 2.0 function Using USB composite media devicesUsing Virtual Media Enabling the USB 2.0 function Using Virtual Media Using Virtual Media Connecting to the serial management connector Console switch serial managementConfiguring HyperTerminal Establishing LAN connectionsConfiguring Minicom Using the Main MenuEnable Debug Messages Network ConfigurationSet/Change Password Firmware ManagementReset Appliance Restore Factory DefaultsEnable Ldap Debug Messages Set Web Interface PortsExit Input Web Server CertificateConfiguring the console switch NIC Console switch serial management Console switch serial management Recovering a lost console switch serial management password Console switch serial management Upgrading the firmware Upgrading the console switch firmware overviewUpgrading the console switch firmware through the local OSD Upgrading the firmware Upgrading the firmware Upgrading the firmware Upgrading interface adapter firmware Loading interface adapter firmware individually Upgrading the interface adapter firmware simultaneously Upgrading the firmware Verifying Tftp for Linux operating systems Enabling Tftp for Microsoft Windows operating systems Enabling Tftp for Linux operating systems Upgrading the firmware Troubleshooting table TroubleshootingServers Devices with Virtual Media on Connection length tableCan the console switch be mounted in a round-hole rack? Frequently asked questionsAre the expansion module ports hot-pluggable? Are the interface adapters hot-pluggable?How do I change the keyboard language? How do I access the Main dialog box?How do I cascade console switches? How do I look at my console switch firmware version? How do I locally connect a cascaded console switch?How do I use the Run Diagnostics feature? Is the console switch operational?What kind of CAT5 cables are supported? What are the minimum and maximum cable lengths?HP contact information Technical supportBefore you contact HP Regulatory compliance identification numbers Regulatory compliance noticesFederal Communications Commission notice FCC rating labelCables ModificationsCanadian notice European Union regulatory noticeJapanese notice Korean class a notice Power cord statement for Japan Acronyms and abbreviations OSD Index Index TFTP, verifying for Linux Tools Troubleshooting Simultaneously
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