HP 409054-003 manual Technical support, Before you contact HP, HP contact information

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Technical support

Before you contact HP

Be sure to have the following information available before you call HP:

Technical support registration number (if applicable)

Product serial number

Product model name and number

Product identification number

Applicable error messages

Add-on boards or hardware

Third-party hardware or software

Operating system type and revision level

HP contact information

For the name of the nearest HP authorized reseller:

In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator).

In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html).

For HP technical support:

In the United States, for contact options see the Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:

o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com).

In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html).

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Contents HP IP Console Switch with Virtual Media User Guide Intended audience Contents Using Virtual Media Troubleshooting Component identification Console switch componentsInterface adapter with Virtual Media components PS2 interface adapter with Virtual Media Description Rack-mount safety instructions Installing the console switchInstallation overview Installation checklistRequired tools Rack-mounting the console switchRequired items not included Optional itemPerforming a side-mount type a installation Performing a side-mount type B installation Performing a standard-mount installation Installing the console switch Performing a cantilever-mount type a installation Installing the console switch Performing a cantilever-mount type B installation Connecting the console switch Description HP IP Console Viewer overview Interface adapter overview Installing the interface adapterConnecting the interface adapter Server Cascading console switches matrix Cascading console switchesCascading console switches overview HP IP Console Switch with Cascading console switches Servers Cascading console switches Main console switch HP IP Console Switch with Virtual Local port operation overview Accessing the Main dialog boxLocal port operation Viewing the server status column Viewing servers by name, EID, or portViewing the Port column Soft switching to a previous server Soft switchingUsing basic OSD navigation keys Soft switching to a serverKeystroke Description Managing routine tasks for serversSecurity Changing the display behaviorSelecting a key combination to launch the OSD Controlling the status flagSelecting the display order of servers Flag Description Changing the status flagModifying device types Assigning device typesChanging the keyboard language Setting local console switch security Changing network configurationsSetting and changing the console switch password Enabling Screen Saver mode Recovering a console switch passwordLocal port operation Removing screen saver password protection Disabling the Screen Saver modeExiting Screen Saver mode Assigning server and serial device names Changing the OSD languageAssigning names to servers Setting up a scan patternAdding servers to the scan list Removing servers from the scan list Activating Scan modeDeactivating Scan mode Assigning a preempt timeout Using preemptionManaging server tasks using the OSD Checkbox or button Description Viewing and disconnecting user connectionsViewing current user connections Disconnecting a userDisplaying version information Displaying interface adapter status informationLocal port operation Decommissioning an interface adapter Displaying configuration informationRunning system diagnostics Test Description Activating Run DiagnosticsResetting devices Local port operation Virtual Media overview Using Virtual MediaVirtual Media resources Using local Virtual MediaUsing Virtual Media in a two-level cascade configuration Using Virtual Media in a three-level cascade configuration Connecting local Virtual Media Disabling the USB 2.0 function Using USB composite media devicesUsing Virtual Media Enabling the USB 2.0 function Using Virtual Media Using Virtual Media Establishing LAN connections Console switch serial managementConnecting to the serial management connector Configuring HyperTerminalConfiguring Minicom Using the Main MenuFirmware Management Network ConfigurationEnable Debug Messages Set/Change PasswordSet Web Interface Ports Restore Factory DefaultsReset Appliance Enable Ldap Debug MessagesExit Input Web Server CertificateConfiguring the console switch NIC Console switch serial management Console switch serial management Recovering a lost console switch serial management password Console switch serial management Upgrading the firmware Upgrading the console switch firmware overviewUpgrading the console switch firmware through the local OSD Upgrading the firmware Upgrading the firmware Upgrading the firmware Upgrading interface adapter firmware Loading interface adapter firmware individually Upgrading the interface adapter firmware simultaneously Upgrading the firmware Verifying Tftp for Linux operating systems Enabling Tftp for Microsoft Windows operating systemsEnabling Tftp for Linux operating systems Upgrading the firmware Troubleshooting table TroubleshootingServers Devices with Virtual Media on Connection length tableAre the interface adapters hot-pluggable? Frequently asked questionsCan the console switch be mounted in a round-hole rack? Are the expansion module ports hot-pluggable?How do I change the keyboard language? How do I access the Main dialog box?How do I cascade console switches? Is the console switch operational? How do I locally connect a cascaded console switch?How do I look at my console switch firmware version? How do I use the Run Diagnostics feature?What kind of CAT5 cables are supported? What are the minimum and maximum cable lengths?HP contact information Technical supportBefore you contact HP FCC rating label Regulatory compliance noticesRegulatory compliance identification numbers Federal Communications Commission noticeEuropean Union regulatory notice ModificationsCables Canadian noticeJapanese notice Korean class a notice Power cord statement for Japan Acronyms and abbreviations OSD Index Index TFTP, verifying for Linux Tools Troubleshooting Simultaneously