10 Troubleshooting
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User interface
Server migration wizard hangs
Wizard hangs if the Ctrl key is pressed while selecting tabs in Insight Control server migration.
Cause
Tabs in HP Insight Control server migration cannot be treated like hyperlinks. If you press the Ctrl key while clicking the server migration tabs in your browser, Please wait while loading the page appears and a new blank page opens up.
Suggested action
To avoid this issue, click the tab without pressing the Ctrl key.
Browser displays error loading server migration wizard from Systems Insight Manager
Your browser may display the error message unable to connect when Insight Control server migration is launched from Systems Insight Manager.
Cause
The HP Insight Control server migration Web Service is not running properly.
Suggest action
To resolve this error message, open Windows Services and restart the HP Insight Control server migration Web Service, and then retry to launch server migration from Systems Insight Manager.
Launching server migration from Systems Insight Manager throws an exception
When launching server migration through Systems Insight Manager, an exception may be thrown.
Cause
The source server is not discovered properly in Systems Insight Manager.
Suggested action
Ensure that the source server is discovered properly in Systems Insight Manager with the OS type and IP address correctly identified. You can manually edit the source server node in Systems Insight Manager to set correct values for these attributes. You can also try launching a server migration by using a different, but properly discovered source server and then changing the IP address to your source server in the first step of the server migration wizard.
Source preparation
Corrective action is required before this server can be migrated
The following message appears when an affected system is detected while launching the source server agent:
ATTENTION:Corrective action is required before this server can be migrated.
46 Troubleshooting