HP Virtual Connect Enterprise Manager Software Support and other resources, How to contact HP

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11 Support and other resources

Information to collect before contacting HP

Be sure to have the following information available before you contact HP:

Software product name

Hardware product model number

Operating system type and version

Applicable error message

Third-party hardware or software

Technical support registration number (if applicable)

How to contact HP

Use the following methods to contact HP technical support:

See the Contact HP worldwide website: http://www.hp.com/go/assistance

Use the Contact hp link on the HP Support Center website: http://www.hp.com/go/hpsc

In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored.

Registering for software technical support and update service

Insight Management includes one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems.

The service also provides access to software updates and reference manuals in electronic form as they are made available from HP. Customers who purchase an electronic license are eligible for electronic updates.

With this service, Insight Management customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see the following website:

http://www.hp.com/services/insight

Registration for this service takes place following online redemption of the license certificate.

How to use your software technical support and update service

As HP releases updates to software, the latest versions of the software and documentation are made available to you. The Software Updates and Licensing portal gives you access to software, documentation and license updates for products on your HP software support agreement.

You can access this portal from the HP Support Center:

http://www.hp.com/go/hpsc

After creating your profile and linking your support agreements to your profile, see the Software Updates and Licensing portal at http://www.hp.com/go/hpsoftwareupdatesupport to obtain software, documentation, and license updates.

66 Support and other resources

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Contents HP Insight Control Server Migration 7.0 User Guide Legal Notices Contents IV Troubleshooting and support Migrating the serversPost-migration tasks ISO Contents Contents Support and other resources Applying old server migration standalone licensesGlossary Index Part I Overview and concepts Overview Installing and configuring server migration softwareServer migration introduction Related productsProduct Description Server migration components Migration checklistServer migration concepts Overview of migrating a serverHP Insight Control server migration software tabs Migration screenServer migration concepts Part II Pre-migration tasks Preparing hardware for migration Verifying hardware and operating system supportVerifying application station system requirements Planning the migration Resizing Linux file systems Migration Security Preparing software for migrationVerifying licenses for software to be migrated Disabling firewallsInstalling ProLiant Support Packs Disabling antivirus softwareGenerating static or dynamic certificates Part III Migration Verifying Linux source server requirements Preparing the source server and deploying the Source AgentVerifying Windows source server requirements Preparing a Microsoft Hyper-V source serverDeploying server migration Agents Uninstalling guest toolsChoosing server migration Agents Deploying AgentsNavigate to server migration Source Agent Server migration agent install dialog Navigate to server migration Source Agent Linux Source Agent screen Physical destination servers PrerequisitesLinux destination size requirement Virtual machine hostsBooting the destination server Manually creating and booting a virtual destination server ILO boot prerequisitesPrerequisites for VMware ESX migration Page Migrating the servers Minimum source server prerequisites for all migrationsPreparing for a Windows server migration If you use a firewall, see Disabling firewallsPreparing for a Linux server migration SAN migrations in Windows Launching server migrations using the Deploy menu Starting the migration wizardVerify Source Physical server Launching server migrations using Quick Launch Quick LaunchAvailable operations X2P post-migration tasks Windows Installing ProLiant Support Packs after migrationPost-migration tasks X2V post-migration tasks WindowsEdit the boot.ini file to activate a graphical boot process X2P post-migration tasks LinuxValidating the migration X2V post-migration tasks LinuxViewing migration logs Validating Linux migrationsPost-migration tasks Part IV Troubleshooting and support Source preparation TroubleshootingUser interface Server migration wizard hangsSource server identification fails Migration Agent deployment failsLinux Source Agent window does not appear on Rhel 64-bit Suggestion actionDestination preparation Incorrect LUN size detected in of the migration wizardDestination server identification fails Suggested action CD ISO Auto booting destination physical server fails Manually migrate these disks after a successful migration Drivers cannot be installed or injected onto boot disk Large volumes fail with server thread errorMigration process Java.lang.OutOfMemoryError Java heap space Ntfs resize error message ReiserFS volumes are blocked for Linux migrationMigration hangs if source server is shut down Migration fails during the disk cloning phase Error during data copy of Linux migration Destination server boots with an invalid IP address SAN-connected destination server displays blue screenPost-migration Perform one of the followingHidusb.sys Hidkbd.sys Mouhid.sys Suggested action Drives do not appear on the migrated operating system Destination virtual machine fail to boot after X2V migration Server is unresponsive during PSP installationReboot the server and then reinstall PSP manually How to contact HP Support and other resourcesInformation to collect before contacting HP HP authorized resellers Documentation feedbackRelated information Typographic conventions Related documentationTIP Applying old server migration standalone licenses Pre-migration consideration steps for clusters Basic hardware design of a three-node dusterPerforming the migration Post migration considerations and stepsPost migration considerations and steps Glossary Index Index SIM Websites