11 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
•Software product name
•Hardware product model number
•Operating system type and version
•Applicable error message
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•Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP technical support:
•See the Contact HP worldwide website: http://www.hp.com/go/assistance
•Use the Contact hp link on the HP Support Center website: http://www.hp.com/go/hpsc
•In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored.
Registering for software technical support and update service
Insight Management includes one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems.
The service also provides access to software updates and reference manuals in electronic form as they are made available from HP. Customers who purchase an electronic license are eligible for electronic updates.
With this service, Insight Management customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see the following website:
http://www.hp.com/services/insight
Registration for this service takes place following online redemption of the license certificate.
How to use your software technical support and update service
As HP releases updates to software, the latest versions of the software and documentation are made available to you. The Software Updates and Licensing portal gives you access to software, documentation and license updates for products on your HP software support agreement.
You can access this portal from the HP Support Center:
http://www.hp.com/go/hpsc
After creating your profile and linking your support agreements to your profile, see the Software Updates and Licensing portal at http://www.hp.com/go/hpsoftwareupdatesupport to obtain software, documentation, and license updates.
66 Support and other resources