HP G3110 Photo Troubleshooting, Scanner initialization or hardware problems, Reset the scanner

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3 Troubleshooting

This section contains solutions for common problems with the scanner and the transparent materials adapter (TMA).

•Scanner initialization or hardware problems

•Scanner operation problems

•Slides, negatives, and TMA issues

•Scanner installation troubleshooting

Scanner initialization or hardware problems

This section contains solutions for initialization and hardware problems.

•Reset the scanner

•Test the scanner hardware

•Scanner has stopped working properly

•Additional troubleshooting information

Reset the scanner

If you receive an error message similar to “Scanner initialization failed” or “Scanner not found” when trying to use the scanner, use the following procedure:

1.Close the HP Photosmart software, if it is open.

2.Disconnect the cable that connects the scanner to the computer.

3.Turn the computer off, wait 60 seconds, and then turn the computer on again.

4.Reconnect the cable that connects the computer and the scanner.

•Make sure that the USB cable is connected to the back of the scanner correctly. The USB symbol on the end of the cable (the connector) should be facing up. When connected correctly, the USB connector will feel slightly loose. When connected incorrectly, the USB plug will feel overly tight.

•Try connecting the USB cable to a different USB port on your computer. If the USB cable is connected to a port on the front of the computer, move it to a port on the back of the computer.

5.Ensure that the TMA cable is securely connected.

Test the scanner hardware

If you think that the scanner has a hardware problem, verify that the cables are firmly connected to the scanner, the computer, and the power source. If the cables are correctly connected, verify that the scanner is turned on, and then test the scanner by using the following procedure:

1.Disconnect the USB, power, and TMA cables from the scanner.

2.Reconnect the USB, power, and TMA cables to the scanner.

The carriage on the scanner will move forward and backward approximately 25 mm (1 inch), and the lamp will turn on.

14 Troubleshooting

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Contents HP Scanjet G3110 Page Contents Regulatory information and product specifications Product supportHow to use the scanner Where to get additional informationAccessibility Button Disable UtilityButton and accessories overview How to use the HP Photosmart softwareButtons Scan from the HP Solution Center Scanning overviewTransparent materials adapter TMA Scan from the scanner buttonsChange scan settings Scan pictures and documentsScan multiple pictures with one scan Scan documentsScan to e-mail Make copies Scan film Scan positives such as 35 mm slides or negativesTips for scanning transparent items A cropped image from a slideClean the scanner glass Care and maintenanceClean the transparent materials adapter TMA Order maintenance and scanner supplies Troubleshooting Scanner initialization or hardware problemsReset the scanner Test the scanner hardwareAdditional troubleshooting information Scanner operation problemsScanner has stopped working properly Scanner does not scan right away Scanner will not turn onButtons appear not to work Issues with scanning documents or text OCR Scanner glass needs to be cleanedScanned image is fuzzy Scanner is scanning items very slowlySlides, negatives, and TMA issues Scanner installation troubleshooting Uninstall and reinstall the softwareCheck the cables ActionScanner specifications Regulatory information and product specificationsTransparent materials adapter TMA specifications Recycle and restricted material information Environmental specificationsRecycling Product restricted material Page Product support Getting assistanceWindows environment HP support by phonePost-warranty period Extending or upgrading your warranty Chapter Product support Index Twain
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