HP G3110 Photo manual Scanner operation problems, Scanner has stopped working properly

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If the carriage does not move and the scanner lamp does not turn on, a problem might exist with the scanner hardware. See Scanner has stopped working properly.

Scanner has stopped working properly

If the scanner stops scanning, complete the following steps, in order. After each step, start a scan to see if the scanner is working. If the problem continues, proceed with the next step.

1.A cable might be loose. Ensure that the USB, power, and TMA cables are securely connected.

2.Turn the scanner off using the power switch, wait 60 seconds, and then turn it back on.

3.Restart your computer.

4.A software conflict might exist on your computer. You might need to uninstall and then reinstall the scanner software.

a. Click Start, click Settings, and then click Control Panel (in Windows XP and Vista, click Start, and then click Control Panel).

b. Click Add or Remove Programs (in Windows Vista, the Programs and Features tool) and then select HP Scanjet G3110.

c. Click Remove.

d. Click Add or Remove Programs (in Windows Vista, the Programs and Features tool) and then select the HP Photosmart software.

e. Click Remove.

5.Reinstall, using the HP Photosmart software CD that came with your scanner. When you insert the CD, an installation interface launches automatically. Choose the HP Photosmart software to install.

If the scanner still does not work, visit www.hp.com/support or contact HP Customer Support.

Additional troubleshooting information

If you have the HP Photosmart software installed, you can use the onscreen Help to solve other problems with the scanner. To gain access to the Help, double-click the

HP Solution Center icon on your desktop, and then click Help. Under the Additional Resources section, click Documents, then click Product Help. The Help system provides information about the scanner hardware as well as information about the HP Photosmart software and HP Scanning software. Also, see Scan troubleshooting in the general Troubleshooting and support section of the Help.

Scanner operation problems

•Scanner will not turn on

•Scanner does not scan right away

•Buttons appear not to work

•Issues with scanning documents or text (OCR)

•Scanned image is fuzzy

Scanner operation problems

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Contents HP Scanjet G3110 Page Contents Product support Regulatory information and product specificationsWhere to get additional information How to use the scannerAccessibility Button Disable UtilityButtons How to use the HP Photosmart softwareButton and accessories overview Scanning overview Scan from the HP Solution CenterTransparent materials adapter TMA Scan from the scanner buttonsScan pictures and documents Change scan settingsScan documents Scan multiple pictures with one scanScan to e-mail Make copies Scan positives such as 35 mm slides or negatives Scan filmA cropped image from a slide Tips for scanning transparent itemsClean the transparent materials adapter TMA Care and maintenanceClean the scanner glass Order maintenance and scanner supplies Scanner initialization or hardware problems TroubleshootingReset the scanner Test the scanner hardwareScanner has stopped working properly Scanner operation problemsAdditional troubleshooting information Buttons appear not to work Scanner will not turn onScanner does not scan right away Scanner glass needs to be cleaned Issues with scanning documents or text OCRScanned image is fuzzy Scanner is scanning items very slowlySlides, negatives, and TMA issues Uninstall and reinstall the software Scanner installation troubleshootingAction Check the cablesTransparent materials adapter TMA specifications Regulatory information and product specificationsScanner specifications Recycling Product restricted material Environmental specificationsRecycle and restricted material information Page Getting assistance Product supportWindows environment HP support by phonePost-warranty period Extending or upgrading your warranty Chapter Product support Index Twain
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