HP G3110 Photo manual Check the cables, Action

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Chapter 3

Check the cables

Cable type

Power cable

USB cable

TMA cable

Action

The power cable is connected between the scanner and a power outlet.

•Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector.

•If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.

•Turn off the scanner power switch and turn off the computer. After 60 seconds, turn the scanner back on and then turn on the computer, in that order.

The USB cable is connected between the scanner and the computer.

•Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner.

•Ensure that the USB cable is securely connected between the scanner and the computer.

•If the USB cable is connected to a USB port on the front of the computer, move it to a USB port on the back of the computer.

For additional USB troubleshooting information, see www.hp.com/ support, select your country/region, and then use the search tool to find USB troubleshooting topics.

The TMA cable is connected between the TMA in the scanner lid and the scanner base.

Ensure the cable is securely connected in the back of the scanner.

20 Troubleshooting

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Contents HP Scanjet G3110 Page Contents Regulatory information and product specifications Product supportAccessibility How to use the scannerWhere to get additional information Button Disable UtilityButton and accessories overview How to use the HP Photosmart softwareButtons Transparent materials adapter TMA Scan from the HP Solution CenterScanning overview Scan from the scanner buttonsChange scan settings Scan pictures and documentsScan multiple pictures with one scan Scan documentsScan to e-mail Make copies Scan film Scan positives such as 35 mm slides or negativesTips for scanning transparent items A cropped image from a slideClean the scanner glass Care and maintenanceClean the transparent materials adapter TMA Order maintenance and scanner supplies Reset the scanner TroubleshootingScanner initialization or hardware problems Test the scanner hardwareAdditional troubleshooting information Scanner operation problemsScanner has stopped working properly Scanner does not scan right away Scanner will not turn onButtons appear not to work Scanned image is fuzzy Issues with scanning documents or text OCRScanner glass needs to be cleaned Scanner is scanning items very slowlySlides, negatives, and TMA issues Scanner installation troubleshooting Uninstall and reinstall the softwareCheck the cables ActionScanner specifications Regulatory information and product specificationsTransparent materials adapter TMA specifications Recycle and restricted material information Environmental specificationsRecycling Product restricted material Page Windows environment Product supportGetting assistance HP support by phonePost-warranty period Extending or upgrading your warranty Chapter Product support Index Twain