HP G3110 Photo manual Scanner installation troubleshooting, Uninstall and reinstall the software

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No light or only dim light is visible in the TMA after selecting a slides or negatives scanning shortcut

After each step, start a scan to see if the scanner is working. If not, proceed with the next step.

1.Make sure that the TMA is connected to the scanner.

2.The bulb in the TMA might not be working. Click the Scan button () and look for illumination. If the bulb is broken, service is required.

3.The TMA has a short warm-up mode. Wait a few seconds to see if the light turns on. For the best scanning quality, let the TMA light warm up for at least 30 seconds.

Scanner installation troubleshooting

This section contains solutions for installation and setup problems.

•Uninstall and reinstall the software

•Check the cables

Uninstall and reinstall the software

An incomplete software installation could cause the scanner not to be recognized or the software not to launch correctly. Try uninstalling and then reinstalling the HP Scanning software. To reinstall the HP Scanning software, you must have the HP Photosmart software CD.

1.Click Start, click Settings, and then click Control Panel (in Windows XP and Vista, click Start, and then click Control Panel).

2.Click Add or Remove Programs (in Windows Vista, the Programs and Features tool) and then select HP Scanjet G3110.

3.Click Remove.

4.Click Add or Remove Programs (in Windows Vista, the Programs and Features tool) and then select the HP Photosmart software.

5.Click Remove.

6.Unplug the scanner USB cable from the computer.

7.Reinstall the software, using the HP Photosmart software CD that came with your scanner. When you insert the CD, an installation interface launches automatically. Choose the HP Photosmart software to install.

8.Reconnect the scanner USB cable after the software is installed. For more information see Check the cables.

Scanner installation troubleshooting

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Contents HP Scanjet G3110 Page Contents Product support Regulatory information and product specificationsWhere to get additional information How to use the scannerAccessibility Button Disable UtilityHow to use the HP Photosmart software Button and accessories overviewButtons Scanning overview Scan from the HP Solution CenterTransparent materials adapter TMA Scan from the scanner buttonsScan pictures and documents Change scan settingsScan documents Scan multiple pictures with one scanScan to e-mail Make copies Scan positives such as 35 mm slides or negatives Scan filmA cropped image from a slide Tips for scanning transparent itemsCare and maintenance Clean the scanner glassClean the transparent materials adapter TMA Order maintenance and scanner supplies Scanner initialization or hardware problems TroubleshootingReset the scanner Test the scanner hardwareScanner operation problems Additional troubleshooting informationScanner has stopped working properly Scanner will not turn on Scanner does not scan right awayButtons appear not to work Scanner glass needs to be cleaned Issues with scanning documents or text OCRScanned image is fuzzy Scanner is scanning items very slowlySlides, negatives, and TMA issues Uninstall and reinstall the software Scanner installation troubleshootingAction Check the cablesRegulatory information and product specifications Scanner specificationsTransparent materials adapter TMA specifications Environmental specifications Recycle and restricted material informationRecycling Product restricted material Page Getting assistance Product supportWindows environment HP support by phonePost-warranty period Extending or upgrading your warranty Chapter Product support Index Twain
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