HP G3110 Photo Product support, Getting assistance, Windows environment, HP support by phone

Page 26

5 Product support

This section describes the options for product support.

•Accessibility

•Getting assistance

Accessibility

The following accessibility options are available on this scanner:

Windows environment:

•To prevent buttons from being accidentally pushed, you can use the Button Disable Utility to disable the buttons. You can use the same utility to re-enable the buttons. For more information about the Button Disable Utility, see Button Disable Utility.

•The scanner User Guide is available in a Help format that is readable by most screen readers. To find this file, double-click the HP Solution Center icon on your desktop, and then click Help. Under the Additional Resources section, click Documents, then click Product Help.

Customers with disabilities can get help by visiting www.hp.com/hpinfo/community/ accessibility/prodserv/ (English only).

Getting assistance

In order to get the best from your HP product, please consult the following standard HP support offerings:

1.Please consult the product documentation that came with the product.

•Review the troubleshooting section or electronic Help of this manual/CD.

•Review the electronic Help section within the software.

2.Visit the HP online support at www.hp.com/support or contact your point of purchase.

HP online support is available to all HP customers. It is the fastest source for up-to- date product information and expert assistance, including the following features:

•Fast E-mail access to qualified online support specialists

•Software and driver updates for your product

•Valuable product and troubleshooting information for technical issues

•Proactive product updates, support alerts, and HP newsletters (available when you register your product)

3.HP support by phone

•See the phone list at the end of this chapter for support numbers for your country or region.

•Support options and fees vary by product, country and language.

•Fees and policies are subject to change without notice. Please check the Web site www.hp.com/support for the latest information.

24 Product support

Page 25 Page 27
Image 26
Page 25 Page 27
Contents HP Scanjet G3110 Page Contents Regulatory information and product specifications Product supportAccessibility How to use the scannerWhere to get additional information Button Disable UtilityButtons How to use the HP Photosmart softwareButton and accessories overview Transparent materials adapter TMA Scan from the HP Solution CenterScanning overview Scan from the scanner buttonsChange scan settings Scan pictures and documentsScan multiple pictures with one scan Scan documentsScan to e-mail Make copies Scan film Scan positives such as 35 mm slides or negativesTips for scanning transparent items A cropped image from a slideClean the transparent materials adapter TMA Care and maintenanceClean the scanner glass Order maintenance and scanner supplies Reset the scanner TroubleshootingScanner initialization or hardware problems Test the scanner hardwareScanner has stopped working properly Scanner operation problemsAdditional troubleshooting information Buttons appear not to work Scanner will not turn onScanner does not scan right away Scanned image is fuzzy Issues with scanning documents or text OCRScanner glass needs to be cleaned Scanner is scanning items very slowlySlides, negatives, and TMA issues Scanner installation troubleshooting Uninstall and reinstall the softwareCheck the cables ActionTransparent materials adapter TMA specifications Regulatory information and product specificationsScanner specifications Recycling Product restricted material Environmental specificationsRecycle and restricted material information Page Windows environment Product supportGetting assistance HP support by phonePost-warranty period Extending or upgrading your warranty Chapter Product support Index Twain
Top Page Image Contents