HP 1200 Photo manual Troubleshooting and support

8	troubleshooting and support
problems and solutions
Problem		Possible causes	Solution
Computer-powered:		The USB cable is not	•	Check the USB cable connection.
The scanner does not		properly connected or	•	Try a different USB port on the computer.
turn on.		the computer is not on.	•	Turn on the computer, then turn on the
The PC icon in the front				scanner.
panel display does not			•	Cycle power on the computer.
turn on.
Battery-powered: The		The batteries are not	Ensure the batteries are inserted correctly.
scanner does not turn		functioning correctly, are	The charge in the batteries can be low or
on.		installed incorrectly, are	completely drained. Try inserting new or
		discharged, or are	recharged batteries.
		missing.
The scanner does not		The scanner is off or has	• Turn on the scanner, or turn it off and then
respond when I press a		shut down.		on again.
button.			•	See the solutions above for additional
				suggestions.
The scanner does not		You did not press the	Press the Scan button all the way in.
scan when I press the		Scan button hard
Scan button.		enough.
		The memory card is not	•	Install a memory card.
		installed (battery-	•	If the Photos Remaining indicator is zero,
		powered)		the memory card or internal memory is
		The memory card or		full. Unload images from the scanner to a
		internal memory is full.		computer, then delete all images on the
				memory card. Or replace the memory
				card with a new one.
		The scanner is in a	• Verify that the power is on (the front panel
		“hung” state.		display is on). If not, press the Power
				button and/or replace the batteries.
			•	If power is on, then press the Power
				button to turn the scanner off, then press it
				again to turn the scanner back on.
			•	Computer-powered: Cycle power on the
				computer. Unplug and reconnect the USB
				cable.
			•	Battery-powered: Remove one of the
				batteries momentarily, then turn power on.

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