HP 1200 Photo manual Error messages, Error code or message Possible cause Solution

Page 31

chapter 8

Problem

Possible causes

Solution

Windows: When I

The software did not

Restart the computer. If the problem still

connect the scanner to

install properly.

exists, reinstall the software.

my Windows computer

 

 

and press the Scan

 

 

button, there is no

 

 

scanning progress

 

 

dialog.

 

 

 

 

 

error messages

You might receive error messages on the scanner’s front panel display or on the computer screen.

Error code or message

Possible cause

Solution

 

 

 

On the scanner:

Insufficient memory

The memory card is full. Either

000 blinks as the number of

 

insert a different memory card

photos remaining.

 

or download and remove the

 

 

images on the memory card.

 

 

 

 

On the scanner:

Memory card is not formatted

Format the memory card:

E00 blinks as the number of

correctly, no memory card

 

press and hold the Quality

photos remaining.

found, or memory card is

 

button, then press the Scan

 

defective.

 

button. The indicator light

 

 

 

will flash while the card is

 

 

 

being formatted.

 

 

Replace the memory card if

 

 

 

E00 continues to flash after

 

 

 

attempting to format it.

 

 

 

On the scanner:

USB port is not supplying the

Connect to a USB port on the

E01 blinks as the number of

necessary power.

computer rather than a hub.

photos remaining.

 

 

 

 

 

 

On the scanner:

Self-test failed.

Call HP Customer Care.

E02 or higher blinks as the

 

 

 

number of photos remaining.

 

 

 

 

 

 

On the computer:

Bad USB cable or connection.

• Replace the USB cable. Use

Connection between the

 

 

only the HP-supplied cable.

imaging device and computer

 

Check the USB connection.

failed.

 

Try a different USB port.

 

 

 

 

 

 

30

hp photo scanner 1200

Image 31
Contents Photo Scanner 1200 Hp photo scanner User’s manual Trademark and copyright information Contents Index Get started Combined use Computer-powered and battery-powered scanningComputer-powered Battery-poweredCheck the box contents Name Description Scanner partsPrint Share button Chapter Set up as computer-powered Set up the scannerDouble-click the Bonus folder icon Connect the scanner to the computerScan a photo Turn on scanner powerTo disconnect the scanner Insert the batteries Set up as battery-poweredInsert the memory card Change the image quality Position the photo on the scannerSet the image unload options Print with the print share featureScan photos Windows Scan photos computer-poweredScan photos without hp photo & imaging software Scan photos MacintoshUnload images to a computer Windows Scan photosUnload images to a computer Macintosh Use hp photo & imaging gallery Task How to use the softwarePrint an image Print with print share Send an image in e-mailPrint with hp photo & imaging gallery Upload an image to the web Using other softwareChapter Scan photos larger than 10 x 15 cm 4 x 6 inches Advanced scanning techniquesDelete images from the memory card Scan smaller or odd-shaped photosScan text documents Find an image on the memory cardCare for the scanner Transfer images to another deviceChapter Troubleshooting and support Error code or message Possible cause Solution Error messagesObtain support in the united states Hp supportFind help on the web Contact hp customer supportCountry/Region Contact number Obtain support worldwideBrazil Netherlands Hewlett-packard limited warranty statement Ireland United Kingdom Regulatory informationIcon Level Description Batteries, memory cards, and a accessoriesPower conservation Manage batteriesMemory cards Icon Quality Description and capacity SettingMemory card capacity Insert and remove the memory card Purchase scanner accessoriesFormat the memory card Appendix a Feature Description Scanner specificationsPower Maximum, 1.5 W low-power mode Consumption Index Hp photo scanner Index User’s manual Index Q2717-90106