HP WP36/50 manual Print Quality Problems

Page 78

CHAPTER 4 TROUBLESHOOTING

2. Print Quality Problems

As the following table shows, there are many possible causes of print quality problems, such as blank output. The troubleshooting procedure for each type of problem is explained below. If you still cannot solve the problem, contact your Kyocera Mita dealer.

Printed Results

Corrective Action

 

 

 

 

Completely blank printout

Check the toner container.

 

 

 

Open the printer front cover and check that the toner container is

 

 

 

correctly installed in the printer. See Toner Container Replacement

 

 

 

on page 5-1.

 

 

 

 

 

 

 

 

All-black printout

Check the main charger unit.

 

Open the printer front cover and check that the main charger unit is

 

correctly installed.

Dropouts, horizontal streaks, stray dots

Clean the charger wire.

 

 

 

 

 

 

 

 

 

 

 

Open the printer front cover. Pull the cleaning knob slowly in and out

 

 

 

 

 

 

 

 

 

a few times. See Toner Container Replacement on page 5-1.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Refresh drum.

 

 

 

 

 

 

 

 

 

 

 

See the following procedures in the operator panel and try cleaning

 

 

 

 

 

 

 

 

 

the drum surface using the printer’s built-in cleaning system.

 

 

 

 

 

 

 

 

 

1.

Press the MENU key, and then press the

or key to display

 

 

 

 

 

 

 

 

 

 

>Others.

 

 

 

 

 

 

 

 

 

 

 

 

2.

Press the

key , and then press the

or

key to display

 

 

 

 

 

 

 

 

 

 

>Service >.

 

key to display >>Drum.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3.

Press the

key, and then press the

or

 

 

 

 

 

 

 

 

 

 

And then press the ENTER key twice.

 

 

4.The message display shows Please wait, and then the drum starts turning and stops after approx.3 minutes. The printer reverts to Ready.

Clean the separator.

Open the printer left cover 1 and clean the separator with a cleaning brush. See Toner Container Replacement on page 5-1.

Black or white vertical streaks

Check the operator panel.

 

 

 

 

If the Toner low message is displayed and the ! ATTENTION

 

 

 

 

indicator is flashing, install a new toner kit. See Toner Container

 

 

 

 

Replacement on page 5-1.

Clean the charger wire.

Open the printer front cover. Pull the cleaning knob slowly in and out a few times. See Toner Container Replacement on page 5-1.

Table 4-2

(Continued on next page)

4-2

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Contents Océ Operation Guide Symbols Regarding TrademarksLicense Limited WarrantyIBM program license agreement Limitation of RemediesIii Contents Appendix B Host Computer Interface Glossary Glossary-1 Index Index-1Introduction For More InformationGuide to the Operation Guide Important! Please read first Other Precautions Installation PrecautionsPower Supply/Grounding the Printer EnvironmentPrecautions for Use Page Chapter Names of Parts Cleaning brush Main switchCleaning knob Power cord connector Option unit connectorGeneral Guidelines Paper SpecificationsChapter Handling Paper Paper AvailabilitySelecting the Right Paper Moisture Content Paper GrainOther Paper Properties Adhesive-Backed Labels Special PaperTransparency Overhead Projection Film Paper type to be used Media type to be selectedPaper Type Metric specifications How to Load PaperInch specifications Loading Paper into the Paper CassetteLoading Paper into the MP Multi- Purpose Tray Setting Envelopes Using the Operator Panel Understanding the Operator PanelIndicator Description Operation IndicatorsInterface Indicator Message DisplayMessage Display Paper Size Paper Size IndicatorPaper Type Indicator Message Display Paper TypeParallel KeysKey Function NetworkUsing the Operator Panel Menu Selection SystemUSB On the next KIR Mode Off EcoPrint Mode Off EcoPrint Mode On Paper Handling Life Counters Others Total Print New Toner Installed Using the Menu Selection System Printing the Menu MapPrinting Status MPS ?Harold MPSQuick Copy Harold Quick Copy ?ArlenPrivate/Stored ?Arlen Private/Stored HaroldPrivate/Stored Arlen ?AgendaList Code JOB ? Agenda DeleteList Code JOB Cera Mita KM-Net Job ManagerPrint VMB Data Print VMB Data Tray001Print VMB Data Tray001Richard List of VMBTemp. Code JOB Size 0500MB MPS ConfigurationQuick Copy Maximum Space Assigned to Temporary Code Jobs050 Perm. Code JOB Size 0500MBPerm. Code JOB Size VMB Size 0500MBParallel I/F ?Nibble high Changing the Interface ParametersInterface ?Parallel Interface ?SerialBaud Rate Interface ?NetworkChanging Network Interface Parameters Dhcp Off IP Address Subnet Mask Gateway 000.000.000.000 ? OffPrinting a Network Interface Status Changing the Emulation Print Kpdl Errs Off EmulationAlt. Emulation ?PCL ?OffPen1 Width Dots Setting the Default FontPen Width KC-GL Page Set ? Spsz?I000 Font Select InternalI000 Courier RegularSize Points Setting the Character Pitch for Courier/Letter GothicSetting the character code set Pitch 10.00 cpiUsing Page Set Menus Source size indicator Target size indicator Zoom CS→CSSelecting the Reduced Print CS →C S98% Zoom→CS Orientation PortraitCR Action LF Action LF onlyCR Action CR only ? CR onlyEcoPrint Mode Off Setting the Print QualityKIR Mode Print QualityResolution ? Fast Mode EcoPrint ModeResolution Fast 1200 mode Operating an Option Hard DiskRead Data Hard DiskRead Data DataH001 Write DataDelete Data DataH001 List PartitionsList Partitions ? Delete DataOperating the RAM Disk Read Data ? DataH001 Operating a Memory Card Read Fonts ? Memory CardRead Fonts Read Fonts ProcessingFormatting Format Paper Handling MP Tray Type ? Plain Setting the MP Tray TypeMP Tray Type Plain Cassette Paper Size DisplayUnit ? mm Cassette1 sizeUnit Cassette 1 Type PlainCassette 1 Type ? Plain Feed Select ? Cassette1Feed Select Cassette1 Stack Select Top tray FaceDn Duplex Mode NoneDuplex Mode ?None Stack Select ?Top tray FaceDnA4/Letter 000 Stitch AdjustType Adjust Custom Override A4/LT OffPaper Weight ? Normal Type Adjust ? CustomPaper Weight Normal Duplex Path EnableOther Modes MSG Language ? English OthersMSG Language English Form Feed Time Out 030secSleep timer 015 min Sleep timerSleep timer 01 5 min Sleep ModeSelf test Please wait Ready Printer ResetPrinter Reset ? Resource Prot OffAuto Continue Mode On Auto Continue Mode OffAuto Continue Mode ? Off BuzzerDuplex Auto Continue Timer 0SecFinishing Error Duplex ? OffStaple ? Off ServiceStaple PunchPress Key repeatedly until Print Troubleshooting Symptom Check Items Corrective ActionGeneral Guide Print Quality Problems Check the print density Check the EcoPrint settingCheck the charger unit installation Check the paper rampMaintenance Messages Indicators and MessagesIndicators Indicator Condition DescriptionPlease reinstall Adapter Duplex disabledPath error Incorrect slot Install MKError Messages Correct reading of the memory card Description Reference Correcting a Paper JamPaper jam message Online help messagesJam in Paper Cassette Jam at the MP TrayJam inside the MP transport Push the lever gray colored to raise the duplex unit Jam in Left Cover Paper Jam at the Option Document Finisher Chapter Toner Container ReplacementToner Container Replacement Interval Replenishing TonerMaintenance Pull it several times, and then push it back Replacing of toner and cleaning of the internal parts Fonts PCL Scalable and Bitmap Fonts Kpdl Fonts Fonts Appendix a Available OptionsIB-20/21E/22 Network Interface Card PF-70 Paper FeederPF-75 Paper Feeder IB-20/IB-21E/IB-22 Network Interface CardsNetwork Interface Installing Option UnitsPF-70/75 Paper Feeders DF-71/73/75 Document FinishersHard Disk Memory CardYES no Removing the Main Circuit BoardRemoving the Main Circuit Board from the Printer Removing Dimm Installing DIMMsTesting the Expansion Memory DIMMs to be usedParallel Interface Interface SignalsAppendix B Host Computer Interface Parallel Interface Communication ModesSpecifications USB InterfaceSerial Interface Option RS-232C ProtocolRS-232C Interface RS-232C Cable Connection Prescribe Frpo D0 commandConnecting the Printer to the Computer Obtain a Suitable RS-232C CableSystem Setting the RS-232C ParametersWindows XP, proceed as follows Windows 95/98/MEDOS \MODE COM196,N,8,1,P C\MODE LPT1=COM1Appendix C Specifications Specifications Description FS-9120DN FS-9520DNAppendix C Specifications Description FS-9120DN FS-9520DNGlossary RAM disk Sleep modePrinter driver Simple Network Management Protocol SnmpIndex Dimm A-5Index

WP36/50 specifications

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