HP WP36/50 Correcting a Paper Jam, Paper jam message, Description Reference, Online help messages

Page 84

CHAPTER 4 TROUBLESHOOTING

4. Correcting a Paper Jam

The Paper jam message is displayed on the message display

 

when paper becomes stuck in the paper transport system, the

 

paper feed timing is incorrect, or paper fails to feed at all. The

 

jam can be corrected by removing the paper.

 

 

The printer goes off-line when the Paper jam message is dis-

 

played.

 

 

 

When a paper jam occurs, a paper jam message and the paper

 

jam location are indicated on the message display. Details of

 

the messages and paper jam locations are as follows:

 

 

Paper jam message

Pager jam location

Description

Reference Page

Paper jam

A

Paper is jammed at the paper cassette or inside the

4-9

Cassette 1(2)

 

printer. “1” appears with upper cassette, while "2"

 

 

 

with lower cassette.

 

Paper jam

B

Paper is jammed at the option paper feeder cassette.

4-9

Cassette 3(4)

 

When installing the paper feeder PF-70, “3” appears

 

 

 

with upper cassette, while “4” with lower cassette.

 

Paper jam

C

Remove the paper jammed in the paper stacker. (For

See document

Finisher

 

details, see the operation guide for document finisher)

finisher DF-75

 

 

 

Operation Guide

Paper jam

D

Paper is jammed inside the MP transport.

4-9

MP Transport

 

 

 

Paper jam

E

Paper is jammed at the MP tray.

4-9

MP Tray

 

 

 

Paper jam

F

Paper is jammed at the reverse adapter of document

See document

Reverse adapter

 

finisher DF-75.

finisher DF-75

 

 

 

Operation Guide

Paper jam

G

Paper is jammed in the left cover section. “3” appears

4-11

Left cover 1 (to 3)

 

when jam occurs in the left cover section of the paper

 

 

 

feeder.

 

When the jammed paper has been removed, open and close the printer’s front cover. Then the printer automatically warms up, goes on-line, and continues printing. Depending on the point at which the jam occurred, the printer may or may not print the jammed page.

If paper jams occur frequently, try using a different type of paper, replace with paper from another ream, turn the stack of paper over, or turn the paper the other way around. Also, look for tiny pieces of paper that may have been torn off and overlooked when the jammed paper was removed.

If you cannot solve the problem by changing the paper, there may be a problem with the printer. Contact your service rep- resentative.

NOTE

When removing jammed paper, pull it out carefully so as not to tear it. Torn pieces of paper are difficult to remove and may be hand to find. Be sure to remove them all.

Online help messages

With the online help message function, this printer can display the procedure to correct a paper jam on the message display. When a paper jam message is displayed, press the ? key.

Pressing the key at the online help message display shows the next step; pressing the key shows the previous step. To exit the online help message display, press the ? key. The previously shown paper jam message appears.

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Contents Océ Operation Guide Symbols Regarding TrademarksLimited Warranty IBM program license agreementLicense Limitation of RemediesIii Contents Appendix B Host Computer Interface Glossary Glossary-1 Index Index-1Introduction For More InformationGuide to the Operation Guide Important! Please read first Installation Precautions Power Supply/Grounding the PrinterOther Precautions EnvironmentPrecautions for Use Page Chapter Names of Parts Main switch Cleaning knobCleaning brush Power cord connector Option unit connectorPaper Specifications Chapter Handling PaperGeneral Guidelines Paper AvailabilitySelecting the Right Paper Moisture Content Paper GrainOther Paper Properties Special Paper Transparency Overhead Projection FilmAdhesive-Backed Labels Paper type to be used Media type to be selectedPaper Type How to Load Paper Inch specificationsMetric specifications Loading Paper into the Paper CassetteLoading Paper into the MP Multi- Purpose Tray Setting Envelopes Using the Operator Panel Understanding the Operator PanelOperation Indicators Interface IndicatorIndicator Description Message DisplayPaper Size Indicator Paper Type IndicatorMessage Display Paper Size Message Display Paper TypeKeys Key FunctionParallel NetworkUsing the Operator Panel Menu Selection SystemUSB On the next KIR Mode Off EcoPrint Mode Off EcoPrint Mode On Paper Handling Life Counters Others Total Print New Toner Installed Using the Menu Selection System Printing the Menu MapPrinting Status MPS MPS Quick Copy Harold?Harold Quick Copy ?ArlenPrivate/Stored Harold Private/StoredPrivate/Stored ?Arlen Arlen ?AgendaAgenda Delete List Code JOBList Code JOB ? Cera Mita KM-Net Job ManagerPrint VMB Data Tray001 Print VMB Data Tray001RichardPrint VMB Data List of VMBMPS Configuration Quick CopyTemp. Code JOB Size 0500MB Maximum Space Assigned to Temporary Code JobsPerm. Code JOB Size 0500MB Perm. Code JOB Size050 VMB Size 0500MBChanging the Interface Parameters Interface ?ParallelParallel I/F ?Nibble high Interface ?SerialBaud Rate Interface ?NetworkChanging Network Interface Parameters Dhcp Off IP Address Subnet Mask Gateway 000.000.000.000 ? OffPrinting a Network Interface Status Changing the Emulation Emulation Alt. Emulation ?PCLPrint Kpdl Errs Off ?OffSetting the Default Font Pen WidthPen1 Width Dots KC-GL Page Set ? SpszFont Select Internal I000?I000 Courier RegularSetting the Character Pitch for Courier/Letter Gothic Setting the character code setSize Points Pitch 10.00 cpiUsing Page Set Menus Source size indicator Target size indicator Zoom CS→CSSelecting the Reduced Print Zoom →CSCS →C S98% Orientation PortraitLF Action LF only CR Action CR onlyCR Action ? CR onlySetting the Print Quality KIR ModeEcoPrint Mode Off Print QualityEcoPrint Mode Resolution Fast 1200 modeResolution ? Fast Mode Operating an Option Hard DiskHard Disk Read Data DataH001Read Data Write DataList Partitions List Partitions ?Delete Data DataH001 Delete DataOperating the RAM Disk Read Data ? DataH001 Operating a Memory Card Memory Card Read FontsRead Fonts ? Read Fonts ProcessingFormatting Format Paper Handling Setting the MP Tray Type MP Tray Type PlainMP Tray Type ? Plain Cassette Paper Size DisplayCassette1 size UnitUnit ? mm Cassette 1 Type PlainCassette 1 Type ? Plain Feed Select ? Cassette1Feed Select Cassette1 Duplex Mode None Duplex Mode ?NoneStack Select Top tray FaceDn Stack Select ?Top tray FaceDnStitch Adjust Type Adjust CustomA4/Letter 000 Override A4/LT OffType Adjust ? Custom Paper Weight NormalPaper Weight ? Normal Duplex Path EnableOther Modes Others MSG Language EnglishMSG Language ? English Form Feed Time Out 030secSleep timer Sleep timer 01 5 minSleep timer 015 min Sleep ModePrinter Reset Printer Reset ?Self test Please wait Ready Resource Prot OffAuto Continue Mode Off Auto Continue Mode ? OffAuto Continue Mode On BuzzerAuto Continue Timer 0Sec Finishing ErrorDuplex Duplex ? OffService StapleStaple ? Off PunchPress Key repeatedly until Print Troubleshooting Symptom Check Items Corrective ActionGeneral Guide Print Quality Problems Check the EcoPrint setting Check the charger unit installationCheck the print density Check the paper rampIndicators and Messages IndicatorsMaintenance Messages Indicator Condition DescriptionAdapter Duplex disabled Path error Incorrect slotPlease reinstall Install MKError Messages Correct reading of the memory card Correcting a Paper Jam Paper jam messageDescription Reference Online help messagesJam in Paper Cassette Jam at the MP TrayJam inside the MP transport Push the lever gray colored to raise the duplex unit Jam in Left Cover Paper Jam at the Option Document Finisher Toner Container Replacement Toner Container Replacement IntervalChapter Replenishing TonerMaintenance Pull it several times, and then push it back Replacing of toner and cleaning of the internal parts Fonts PCL Scalable and Bitmap Fonts Kpdl Fonts Fonts Appendix a Available OptionsPF-70 Paper Feeder PF-75 Paper FeederIB-20/21E/22 Network Interface Card IB-20/IB-21E/IB-22 Network Interface CardsInstalling Option Units PF-70/75 Paper FeedersNetwork Interface DF-71/73/75 Document FinishersHard Disk Memory CardYES no Removing the Main Circuit BoardRemoving the Main Circuit Board from the Printer Installing DIMMs Testing the Expansion MemoryRemoving Dimm DIMMs to be usedInterface Signals Appendix B Host Computer InterfaceParallel Interface Parallel Interface Communication ModesSpecifications USB InterfaceSerial Interface Option RS-232C ProtocolRS-232C Interface Prescribe Frpo D0 command Connecting the Printer to the ComputerRS-232C Cable Connection Obtain a Suitable RS-232C CableSetting the RS-232C Parameters Windows XP, proceed as followsSystem Windows 95/98/MEDOS \MODE COM196,N,8,1,P C\MODE LPT1=COM1Appendix C Specifications Specifications Description FS-9120DN FS-9520DNAppendix C Specifications Description FS-9120DN FS-9520DNGlossary Sleep mode Printer driverRAM disk Simple Network Management Protocol SnmpIndex Dimm A-5Index

WP36/50 specifications

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