HP D7200 manual Missing HP Photosmart Software, To install the HP Photosmart Software

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Troubleshooting

Chapter 12

1.On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).

2.Double-clickAdd/Remove Programs (or click Uninstall a program).

3.Select HP Photosmart Printer Driver Software, and then click Change/Remove. Follow the onscreen instructions.

4.Disconnect the HP Photosmart from your computer.

5.Restart your computer.

NOTE: It is important that you disconnect the HP Photosmart before restarting your computer. Do not connect the HP Photosmart to your computer until after you have reinstalled the software.

6.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart.

To uninstall from a Windows computer, method 3

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

2.Disconnect the HP Photosmart from your computer.

3.Select Uninstall and follow the onscreen directions.

4.Restart your computer.

NOTE: It is important that you disconnect the HP Photosmart before restarting your computer. Do not connect the HP Photosmart to your computer until after you have reinstalled the software.

5.Start the Setup program for the HP Photosmart again.

6.Select Install.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart.

Missing HP Photosmart Software

Cause: The HP Photosmart Software is not installed.

Solution: Install the HP Photosmart Software that came with the HP Photosmart. If it is installed, restart your computer.

To install the HP Photosmart Software

1.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

2.When prompted, click Install More Software to install the HP Photosmart Software.

3.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart.

108 Troubleshooting

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Contents HP Photosmart D7200 series Contents HP warranty and support TroubleshootingTechnical information HP Photosmart D7200 series Help Help HP Photosmart at a glance HP Photosmart overviewControl panel overview Control panel featuresDisplay sleep state Display iconsMenu overview Setup MenuPhotosmart Express Menu To enter text using the visual keyboard Enter text using the visual keyboardHelp Menu Use the HP Photosmart Software Find more information Setup GuideFind more information Set your preferences Finish setting up the HP PhotosmartSet your language and country/region To set the languageEnable faster browsing of photos Adjust the volumeRestore the factory defaults Set the paper tray for printing from a Bluetooth devicePlay a slideshow on the display Supported connection types Computer connection informationTo turn tips slideshow on or off Find the device name and address Connect using EthernetTo find out the device address of the HP Photosmart Touch Device AddressUse a passkey to authenticate Bluetooth devices Set Bluetooth security for the HP PhotosmartTo change the device name of the HP Photosmart Touch Device NameSet the HP Photosmart to be invisible to Bluetooth devices To set the HP Photosmart to require passkey authenticationReset Bluetooth settings on the HP Photosmart Touch Security LevelTouch Reset Bluetooth To reset the Bluetooth settingsUse a Bluetooth connection to print from your computer To install and print using the Widcomm stack To install and print using the Microsoft stackUse printer sharing Click View devices in rangeConnect to a network To enable printer sharing on a Windows computerWhat you need for a wired network Wired network setupTo connect the HP Photosmart to the network Connect the HP Photosmart to the networkTo install the Windows HP Photosmart software Install the software for a network connectionConnect to additional computers on a network To change a USB connection to a wired Ethernet connection Manage your network settingsChange basic network settings from the control panel View and print network settingsTouch View Network Settings Menu To view and print the network settingsRestore network defaults To restore network defaultsAutomatic Full Half Change IP settings Touch Advanced Setup Touch Set Link SpeedTo change IP settings Touch Advanced Setup Touch IP SettingsTo access the Embedded Web Server Access the Embedded Web ServerUse the Embedded Web Server To use the Embedded Web Server to modify network settings Use the Embedded Web Server to modify network settingsNetwork configuration page definitions Wired 802.3 network settings General network settingsFinish setup Network glossary Bluetooth settingsDNS-SD WEP Finish setup How do I? How do Choose papers for printing Load paperRecommended papers for printing HP Premium Plus Photo PaperHP Premium Inkjet Paper HP Advanced Photo Paper or HP Photo PaperHP Bright White Inkjet Paper HP All-in-One Paper or HP Printing PaperPapers to avoid Load paperHP Premium Presentation Paper HP CD/DVD TattoosTo load full-size paper Load full-size paperLoad paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load 10 x 15 cm 4 x 6 inch photo paperTo load index cards in the photo tray Load index cardsTo load envelopes Load envelopesInkjet labels Load other types of paperHP CD/DVD Tattoo labels Avoid paper jamsPrint from a software application Print from your computerTo print from a software application Change the print settings for the current job Make the HP Photosmart the default printerSet the paper size To set the paper sizeSet the paper type for printing View the print resolutionTo set the paper type for printing Change the print speed or quality To view the print resolutionChange the page orientation To select a print speed or qualityChange the saturation, brightness, or color tone Scale the document sizePreview your print job To change the default print settings Change the default print settingsPrinting shortcuts Select the Show Preview Before Printing check boxDelete printing shortcuts Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabPrint a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life technologies to the image To print in Maximum dpi mode Print using Maximum dpiPrint custom CD/DVD labels To print a CD/DVD tattooTo print on both sides Print on both sidesTo print a multiple-page document as a booklet Print a multiple-page document as a booklet11 9 Print a multiple-page document in reverse order Print multiple pages on a single sheetTo print multiple pages on a single sheet Print on transparencies Reverse an image for iron-on transfersTo print a multiple-page document in reverse order To reverse an image for iron-on transfersTo print on transparencies Print a group of addresses on labels or envelopesTo print a group of addresses on labels or envelopes Print a poster Expand Document Options, and then expand Printer FeaturesPrint a Web To print a posterTo print a Web Stop a print jobTo stop a print job from the HP Photosmart To stop a print job from the computer Windows 2000 usersClick Printers To stop a print job from the computer Windows Vista usersPrint Photos Use the photo featuresTo view and select photos View and select photosTouch Print Preview Print your photosTo print your photos To create special projects Create special projects from your photosShare photos using HP Photosmart Software To share photos from a memory card or storage device Save photos to your computerTouch Save to Computer To save photosZoom and pan to crop a photo Edit photos using the control panelTo crop a photo To preview your cropped photo Rotate a photoTo print your cropped photo To rotate a photoPrint a frame around your photo Adjust the brightness of your photosTo print a frame around your photo Apply special color effects to your photosTouch Add Frame Select Creative Frame screen appears To change the color effectsTouch Color Effect Remove red-eyeTo remove red-eye from photos To turn off automatic photo enhancement Automatically enhance your photosTouch Photo Fix Print a self-test report Print reports and formsTo print a self-test report Touch Self-Test ReportTo print forms from the control panel Print formsTouch Printable School Papers Check the estimated ink levels Maintain the HP PhotosmartTo check the ink levels from the control panel Touch Display Ink GaugeReplace the ink cartridges Work with ink cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabTo replace the ink cartridges Maintain the HP Photosmart To align the printer from the control panel Align the printerTouch Align Printer To align the printer from the HP Photosmart SoftwareClean the ink cartridge contacts Clean the print headTo clean the ink cartridge contacts To clean the touch screen Clean the HP PhotosmartRemove ink from your skin and clothing Reduce energy consumption when the HP Photosmart is off Self-maintenance soundsTo clean the exterior of the HP Photosmart To enable the Standby/Off stateHP Photosmart To order ink cartridges from your desktop Shop for ink suppliesShop for ink supplies Troubleshooting tips TroubleshootingCommunication problems over a USB connection Information on ink cartridges and the print head Clear paper jams Information on paperTo clear a paper jam from the rear door To clear a paper jam from the top door Troubleshooting common setup issues Hardware setup troubleshootingView the Readme file HP Photosmart will not turn on SolutionHardware setup troubleshooting 103 Wrong measurements are showing in menus on the display Display shows the wrong languageTo start the installation from a Windows computer Software installation troubleshootingMinimum system checks screen appears Red X appears on the USB connect prompt Received a message that an unknown error has occurredTo retry the USB connection To uninstall from a Windows computer, method Uninstall and reinstall the softwareRegistration screen does not appear Missing HP Photosmart Software To install the HP Photosmart SoftwareComputer is unable to discover the HP Photosmart Wired network setup troubleshootingClick Device Manager To check your LAN card Windows 2000 and XPTo check your LAN card Windows Vista To see if you have an active network connectionTo make sure your network connection is active Printer not Found screen appears during installationPrint quality troubleshooting Ink is not filling the text or graphics completely Ink is bleeding or smearingPrintout has a horizontal band of distortion near the bottom Text edges are jaggedChange the print speed or quality on Colors run into each other on the printoutLoad full-size paper on Printouts have horizontal streaks or linesPrintouts are faded or have dull colors Printouts have vertical streaks Printouts seem blurry or fuzzyPrintouts are slanted or skewed Print troubleshootingPaper is not picked up from the input tray Envelopes print incorrectlyHP Photosmart is not responding Borderless printing produces unexpected resultsCommunication problems over a USB connection on Nothing happens when I try to print Click SettingsTo check the printer driver status HP Photosmart prints meaningless charactersPrint troubleshooting 123 Pages in my document came out in the wrong order To check your margin settingsMargins are not printing as expected Text or graphics are cut off at the edge Solution To check your margin settingsTo preview the print layout Blank page came out while printing Memory card and front USB port troubleshootingMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinking Memory card or storage device is not available Backup failure Save failure Remove memory card or storage deviceNo memory card File name appears as meaningless textDevice messages ErrorsPhoto tray problem Mechanism errorFirmware revision mismatch File messages Error reading or writing the filePhoto tray cannot engage Photo tray cannot disengageFile not found Photos not foundNo video file File format not supportedInvalid file name General user messagesSupported file types for the HP Photosmart File corruptedCard access error Memory card errorDisconnected Out of disk spaceCard is inserted incorrectly Use only one card at a timeCard is not fully inserted Card is damagedCannot load paper from input tray Paper messagesInk is drying Paper jam, misfeed or blocked carriage Out of paperPaper mismatch Wrong paper widthCommunication test failed Power and connection messagesImproper shutdown HP Photosmart not foundTwo-way communication lost Ink cartridge messages Cannot print Calibration errorIncorrect ink cartridges Ink cartridges are empty Ink cartridge problemInk delivery failure Ink cartridges are expired Ink supply errorInk expiration near Non-HP ink Print head assembly is stalledOriginal HP ink depleted Print head failure To clear the print head assemblyAlignment failed Wrong ink cartridges installed Scheduled maintenanceReplace ink cartridges soon Replace the ink cartridges on Warranty HP warranty and supportSupport process After the phone support period Phone support period Placing a callHP Korea customer support Remove the control panel faceplate Secure the ink systemPack the HP Photosmart Technical information SpecificationsPaper use Material safety data sheetsPlastics Recycling program Battery disposal in the NetherlandsHP inkjet supplies recycling program Energy Star noticeΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Declaration of Conformity HP Photosmart D7200 series declaration of conformityIndex Symbols/Numerics166 167 168

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