HP D7200 manual Power and connection messages, Communication test failed

Page 142

Solution: Change the print setting or load the appropriate paper in the input tray. For more information, see:

•“Information on paper” on page 99

•“Change the print settings for the current job” on page 50

Power and connection messages

The following is a list of power- and connection-related error messages:

•Communication test failed

•HP Photosmart not found

•Improper shutdown

•Two-way communication lost

Communication test failed

Cause: The HP Photosmart is turned off.

Solution: Look at the display on the HP Photosmart. If the display is blank and the On button is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet. Press the On button to turn on the HP Photosmart.

Troubleshooting

Cause: The HP Photosmart is not connected to the computer.

Solution: If the HP Photosmart is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP Photosmart and the computer, as shown below.

For more information, see:

“Communication problems over a USB connection ” on page 97

Errors 141

Image 142

Contents HP Photosmart D7200 series Contents HP warranty and support TroubleshootingTechnical information HP Photosmart D7200 series Help Help HP Photosmart overview HP Photosmart at a glanceControl panel features Control panel overviewDisplay icons Display sleep stateMenu overview Setup MenuPhotosmart Express Menu To enter text using the visual keyboard Enter text using the visual keyboardHelp Menu Use the HP Photosmart Software Setup Guide Find more informationFind more information Set your language and country/region Finish setting up the HP PhotosmartSet your preferences To set the languageAdjust the volume Enable faster browsing of photosRestore the factory defaults Set the paper tray for printing from a Bluetooth devicePlay a slideshow on the display Supported connection types Computer connection informationTo turn tips slideshow on or off To find out the device address of the HP Photosmart Connect using EthernetFind the device name and address Touch Device AddressTo change the device name of the HP Photosmart Set Bluetooth security for the HP PhotosmartUse a passkey to authenticate Bluetooth devices Touch Device NameReset Bluetooth settings on the HP Photosmart To set the HP Photosmart to require passkey authenticationSet the HP Photosmart to be invisible to Bluetooth devices Touch Security LevelTouch Reset Bluetooth To reset the Bluetooth settingsUse a Bluetooth connection to print from your computer Use printer sharing To install and print using the Microsoft stackTo install and print using the Widcomm stack Click View devices in rangeTo enable printer sharing on a Windows computer Connect to a networkWired network setup What you need for a wired networkConnect the HP Photosmart to the network To connect the HP Photosmart to the networkTo install the Windows HP Photosmart software Install the software for a network connectionConnect to additional computers on a network Change basic network settings from the control panel Manage your network settingsTo change a USB connection to a wired Ethernet connection View and print network settingsRestore network defaults To view and print the network settingsTouch View Network Settings Menu To restore network defaultsTo change IP settings Touch Advanced Setup Touch Set Link SpeedAutomatic Full Half Change IP settings Touch Advanced Setup Touch IP SettingsTo access the Embedded Web Server Access the Embedded Web ServerUse the Embedded Web Server To use the Embedded Web Server to modify network settings Use the Embedded Web Server to modify network settingsNetwork configuration page definitions General network settings Wired 802.3 network settingsFinish setup Bluetooth settings Network glossaryDNS-SD WEP Finish setup How do I? How do Recommended papers for printing Load paperChoose papers for printing HP Premium Plus Photo PaperHP Bright White Inkjet Paper HP Advanced Photo Paper or HP Photo PaperHP Premium Inkjet Paper HP All-in-One Paper or HP Printing PaperHP Premium Presentation Paper Load paperPapers to avoid HP CD/DVD TattoosLoad full-size paper To load full-size paperLoad paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayLoad index cards To load index cards in the photo trayLoad envelopes To load envelopesLoad other types of paper Inkjet labelsAvoid paper jams HP CD/DVD Tattoo labelsPrint from a software application Print from your computerTo print from a software application Set the paper size Make the HP Photosmart the default printerChange the print settings for the current job To set the paper sizeSet the paper type for printing View the print resolutionTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or qualityChange the saturation, brightness, or color tone Scale the document sizePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings Select the Show Preview Before Printing check boxTo create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tabPrint a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life technologies to the image Print custom CD/DVD labels Print using Maximum dpiTo print in Maximum dpi mode To print a CD/DVD tattooPrint on both sides To print on both sidesPrint a multiple-page document as a booklet To print a multiple-page document as a booklet11 9 Print a multiple-page document in reverse order Print multiple pages on a single sheetTo print multiple pages on a single sheet To print a multiple-page document in reverse order Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfersTo print on transparencies Print a group of addresses on labels or envelopesTo print a group of addresses on labels or envelopes Print a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a posterTo stop a print job from the HP Photosmart Stop a print jobTo print a Web To stop a print job from the computer Windows 2000 usersTo stop a print job from the computer Windows Vista users Click PrintersPrint Use the photo features PhotosView and select photos To view and select photosPrint your photos Touch Print PreviewTo print your photos Create special projects from your photos To create special projectsShare photos using HP Photosmart Software Save photos to your computer To share photos from a memory card or storage deviceTo save photos Touch Save to ComputerZoom and pan to crop a photo Edit photos using the control panelTo crop a photo To print your cropped photo Rotate a photoTo preview your cropped photo To rotate a photoAdjust the brightness of your photos Print a frame around your photoTouch Add Frame Select Creative Frame screen appears Apply special color effects to your photosTo print a frame around your photo To change the color effectsTouch Color Effect Remove red-eyeTo remove red-eye from photos To turn off automatic photo enhancement Automatically enhance your photosTouch Photo Fix To print a self-test report Print reports and formsPrint a self-test report Touch Self-Test ReportTo print forms from the control panel Print formsTouch Printable School Papers To check the ink levels from the control panel Maintain the HP PhotosmartCheck the estimated ink levels Touch Display Ink GaugeTo check the ink levels from the HP Photosmart Software Work with ink cartridgesReplace the ink cartridges Printer Toolbox appears Click the Estimated Ink Level tabTo replace the ink cartridges Maintain the HP Photosmart Touch Align Printer Align the printerTo align the printer from the control panel To align the printer from the HP Photosmart SoftwareClean the print head Clean the ink cartridge contactsTo clean the ink cartridge contacts To clean the touch screen Clean the HP PhotosmartRemove ink from your skin and clothing To clean the exterior of the HP Photosmart Self-maintenance soundsReduce energy consumption when the HP Photosmart is off To enable the Standby/Off stateHP Photosmart Shop for ink supplies To order ink cartridges from your desktopShop for ink supplies Troubleshooting tips TroubleshootingCommunication problems over a USB connection Information on ink cartridges and the print head Clear paper jams Information on paperTo clear a paper jam from the rear door To clear a paper jam from the top door Troubleshooting common setup issues Hardware setup troubleshootingView the Readme file Solution HP Photosmart will not turn onHardware setup troubleshooting 103 Display shows the wrong language Wrong measurements are showing in menus on the displayTo start the installation from a Windows computer Software installation troubleshootingMinimum system checks screen appears Red X appears on the USB connect prompt Received a message that an unknown error has occurredTo retry the USB connection To uninstall from a Windows computer, method Uninstall and reinstall the softwareRegistration screen does not appear To install the HP Photosmart Software Missing HP Photosmart SoftwareWired network setup troubleshooting Computer is unable to discover the HP PhotosmartTo check your LAN card Windows Vista To check your LAN card Windows 2000 and XPClick Device Manager To see if you have an active network connectionPrinter not Found screen appears during installation To make sure your network connection is activePrint quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completelyText edges are jagged Printout has a horizontal band of distortion near the bottomColors run into each other on the printout Change the print speed or quality onPrintouts have horizontal streaks or lines Load full-size paper onPrintouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaksPaper is not picked up from the input tray Print troubleshootingPrintouts are slanted or skewed Envelopes print incorrectlyBorderless printing produces unexpected results HP Photosmart is not respondingCommunication problems over a USB connection on To check the printer driver status Click SettingsNothing happens when I try to print HP Photosmart prints meaningless charactersPrint troubleshooting 123 Pages in my document came out in the wrong order To check your margin settingsMargins are not printing as expected Text or graphics are cut off at the edge Solution To check your margin settingsTo preview the print layout Memory card and front USB port troubleshooting Blank page came out while printingMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinking Memory card or storage device is not available Backup failure No memory card Remove memory card or storage deviceSave failure File name appears as meaningless textErrors Device messagesPhoto tray problem Mechanism errorFirmware revision mismatch Photo tray cannot engage Error reading or writing the fileFile messages Photo tray cannot disengageNo video file Photos not foundFile not found File format not supportedSupported file types for the HP Photosmart General user messagesInvalid file name File corruptedDisconnected Memory card errorCard access error Out of disk spaceCard is not fully inserted Use only one card at a timeCard is inserted incorrectly Card is damagedCannot load paper from input tray Paper messagesInk is drying Paper mismatch Out of paperPaper jam, misfeed or blocked carriage Wrong paper widthPower and connection messages Communication test failedImproper shutdown HP Photosmart not foundTwo-way communication lost Ink cartridge messages Cannot print Calibration errorIncorrect ink cartridges Ink cartridges are empty Ink cartridge problemInk delivery failure Ink cartridges are expired Ink supply errorInk expiration near Non-HP ink Print head assembly is stalledOriginal HP ink depleted Print head failure To clear the print head assemblyAlignment failed Wrong ink cartridges installed Scheduled maintenanceReplace ink cartridges soon Replace the ink cartridges on HP warranty and support WarrantySupport process Phone support period Placing a call After the phone support periodHP Korea customer support Secure the ink system Remove the control panel faceplatePack the HP Photosmart Specifications Technical informationPaper use Material safety data sheetsPlastics HP inkjet supplies recycling program Battery disposal in the NetherlandsRecycling program Energy Star noticeΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany HP Photosmart D7200 series declaration of conformity Declaration of ConformitySymbols/Numerics Index166 167 168

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