HP Model Sim EE manual Technical support electronic support services, Mentor Graphics customers

The more preliminary information customers can supply about a problem or issue at the beginning of the reporting process, the sooner the Software Support Engineer (SSE) can supply a solution or workaround. Information of most help to the SSE includes accurate operating system and software version numbers, the steps leading to the problem or crash, the first few lines of a traceback, and problem sections of the Procedural Interface code.

Mentor Graphics customers outside North America

For customers who purchased products from Mentor Graphics outside of North America, should contact their local support organization. A list of local Mentor Graphics SupportCenters outside North America can be found at supportnetweb.mentorg.com under "Connections", then "International Directory".

Model Technology customers worldwide

For customers who purchased from Model Technology, please contact Model Technology via the support line at 1-503-641-1340 from 8:00 AM to 5:00 PM Pacific Time. Be sure to have your server hostID or hardware security key authorization number handy.

Technical support - electronic support services

Mentor Graphics customers

Mentor Graphics Customer Support offers a SupportNet-Email server for North American and European companies that lets customers find product information or submit service requests (call logs) to the SupportCenter 24 hours a day, 365 days a year. The server will return a call log number within minutes. SSEs follow up on the call logs submitted through SupportNet- Email using the same process as if a customer had phoned the SupportCenter. For more information about using the SupportNet-Email server, send a blank e-mail message to the following address: support_net@mentorg.com.

Additionally, customers can open call logs or search the Mentor TechNote database of solutions to try to find the answers to their questions by logging onto Mentor Graphics’ Customer Support web home page at http://supportnetweb.mentorg.com.

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