Nortel Networks NN10033-111 manual Converged Desktop Services

Nortel Networks Confidential Overview 11

Converged Desktop Services

CDS enhances the end user’s communication experience in a variety of ways:

•Advanced Call Handling: The user can use the MCP Personal Agent web pages to control the user’s availability. By providing this ability to CDS users, features not easily accessible on existing TDM switching systems now become viable. For example, a user can activate MCP-based forking (using the Personal Agent web pages) so that when the user’s desktop telephone is called, the users cell phone rings as well. Once one leg of the forked call is answered, the other leg stops ringing.

•Inbound call log: Allows the user to see who has called and when the call occurred.

•Video calling line identification: Allows the user to see who is calling. The picture is retrieved from the network-based address book accessible on the Converged PC Client.

•Redirection of incoming calls at the Converged PC Client: Upon the arrival of an incoming call, the user may click on the “Redirect” button, and send the incoming call to another address. Once the user answers the call (using the TDM phone), the redirect function is no longer available.

•File transfer: If both the originator and terminator support the MCP file transfer collaboration application, then files can be transferred back and forth between the two users. The PC Client (both Converged and non-Converged) is the only endpoint that supports this functionality.

•Whiteboard sharing: If both the originator and terminator support the MCP whiteboard collaboration application, then a whiteboard session can be set up between the two users. The PC Client (both Converged and non-Converged) is the only endpoint that supports this functionality.

•Clipboard transfer: If both the originator and terminator support the MCP clipboard transfer collaboration application, then the Windows System Clipboard may be transferred between the two users. The clipboard transfer application allows a user to “Copy (CTRL-C)” items such as PowerPoint slides or sections of Excel spreadsheets to the clipboard, and then sends them to the other party. The other party then “Pastes (CTRL-V)” the items. The PC Client (both Converged and non-Converged) is the only endpoint that supports this functionality.

•Web Co-browsing: If both the originator and terminator are capable of this functionality, then one user can automatically drive the other’s web browser. The PC Client (both Converged and

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