HP M1120 MFP Problem-solving checklist, Step Verification step Possible problems Solutions Number

Page 88

Problem-solving checklist

Follow these steps when trying to solve a problem with the product.

Step

Verification step

Possible problems

Solutions

number

 

 

 

 

 

 

 

 

1

Is the power on?

No power due to failed power source, cable,

1. Verify that the product is plugged in.

 

 

switch, or fuse.

2.

Verify that the power cable is functional

 

 

 

 

 

 

 

and that the power switch is on.

 

 

 

3.

Check the power source by plugging

 

 

 

 

the product directly into the wall or into

 

 

 

 

a different outlet.

 

 

 

 

2

Does Ready appear in the

Control panel shows an error.

See Control-panel messages on page 80

 

product control panel?

 

for a list of common messages that will help

 

The control panel should

 

you correct the error.

 

 

 

 

 

function without error

 

 

 

 

messages.

 

 

 

 

 

 

 

3

Do information pages print?

An error message appears on the control-

See Control-panel messages on page 80

 

Print a configuration page.

panel display.

for a list of common messages that will help

 

 

you correct the error.

 

 

 

 

 

 

Paper jams when printing.

Make sure that media that meets

 

 

 

HP specifications.

 

 

 

Clean the paper path. See Clean the paper

 

 

 

path on page 75.

 

 

 

 

4

Does the product copy?

Paper jams when printing.

Make sure that media that meets

 

Place the configuration page

 

HP specifications.

 

 

 

 

 

onto the flatbed scanner and

 

Clean the paper path. See Clean the paper

 

make a copy. The copies

 

path on page 75.

 

should print without print-

 

 

 

 

Poor copy quality from the flatbed.

1. Clean the flatbed glass. See Clean the

 

quality problems.

 

 

 

 

scanner glass on page 65.

 

 

 

2.

If, after performing the maintenance,

 

 

 

 

the problem persists, see Copy

 

 

 

 

problems on page 96.

 

 

 

 

5

Does the product print from

Software is not installed correctly or an error

Uninstall and then reinstall the product

 

the computer?

occurred during software installation.

software. Verify that you are using the

 

Use a word-processing

 

correct installation procedure and the

 

 

correct port setting.

 

program to send a print job to

 

 

 

 

The cable is not connected correctly.

Reconnect the cable.

 

the product.

 

 

 

 

 

 

An incorrect driver is selected.

Select the proper driver.

 

 

 

 

 

 

There is a port driver problem in Microsoft

Uninstall and then reinstall the product

 

 

Windows.

software. Verify that you are using the

 

 

 

correct installation procedure and the

 

 

 

correct port setting.

 

 

 

 

 

78 Chapter 11 Problem solve

ENWW

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Contents HP LaserJet M1120 MFP Series Page HP LaserJet M1120 MFP Series Copyright and License Trademark CreditsTable of contents Paper and print media ConnectivityPrint tasks Scan CopyManage and maintain the product Appendix a Accessories and ordering information Problem solveAppendix B Service and support Appendix C Specifications Appendix D Regulatory information131 133Viii Product basics Product comparison Base models Network modelsProduct features Front view Product walkaroundBack view Interface ports Serial number and model number locationEasy installation for Windows Advanced installationSupported operating systems Supported product softwareSupported printer drivers Macintosh softwareEnww Control panel Setup/OK button Control-panel walkaroundControl-panel menus Use the control-panel menusControl-panel main menus Menu item Sub-menu item DescriptionMenu Item Description Software for Windows Supported operating systems for Windows Priority for print settingsPrinter driver Operating System To change the settings for all Open the printer driver and change the print settingsTo change the device Software installation types for Windows Remove software for WindowsSupported utilities for Windows Embedded Web server network models onlyStatus Alerts software Other Windows components and utilitiesEnww Use the product with Macintosh Priority for print settings for Macintosh Change printer-driver settings for MacintoshSoftware for Macintosh Supported operating systems for MacintoshInstall Macintosh software for direct connections USB Software installation types for MacintoshInstall Macintosh software for networks network models only Supported utilities for Macintosh Embedded Web server network models onlyUse features in the Macintosh printer driver Create and use printing presets in MacintoshPrint Resize documents or print on a custom paper sizeUse the Services menu Print multiple pages on one sheet of paper in MacintoshScan from the product and HP Director Macintosh Scanning tasksUse page-by-page scanning Scan to fileEnww Connectivity Connect the product directly to a computer with USB Install the product on a network network models only Install the software for the network productSupported network protocols Connect the product to the networkEnww Paper and print media Understand paper and print media use Size Dimensions Priority input tray Tray Supported paper and print media sizesSpecial paper or print media guidelines Media typePriority input tray Load paper and print mediaTray Configure trays Configure trays for copy jobsPrint tasks Change the print driver to match the media type and size Supported paper types and tray capacityGet help for any print option WindowsCancel a print job Create booklets Change print-quality settingsChange print density Print on special media Use different paper and print covers Print a blank firstResize documents Select a paper sizeSelect a paper source Select a paper typeUse watermarks Set the print orientationSave toner Print on both sides of the paper duplex printing On the Finishing tab, select Print on Both Sides ManuallyPrint on both sides of the paper duplex printing Print multiple pages on one sheet of paper in Windows EconoMode Economy settingsArchive print Enww Copy Load originals Use copyOne-touch copy Multiple copiesCancel a copy job Adjust the default copy sizeReduce or enlarge copies Reduce or enlarge copies for the current jobCopy settings Reduction/enlargement settingsAdjust the copy quality for the current job Adjust the default copy qualityClean the scanner glass Adjust the lighter/darker contrast settingAdjust the lighter/darker setting for the current job Adjust the default lighter/darker settingDefine custom copy settings Change copy job print densityCopy onto media of different types and sizes Print or copy edge-to-edgeChange the default media-size setting Restore the copy-settings defaultsChange the default media-type setting Copy a book Duplex two-sided copy jobs Copy photosCopy a two-sided original to a one-sided document Copying a two-sided original to a two-sided document Scan Scan by using HP LaserJet Scan Windows Scan by using other softwareLoad originals for scanning Use scanCanceling a scan job Scan from a TWAIN-compliant programScan from a WIA-compliant program Windows XP and Vista only ReadirisScanner resolution and color Scan settingsScan file format Resolution and color guidelines Clean the scanner glassSetting Recommended use Scan qualityEnww Scan a book Scan a photo Manage and maintain the product Description How to print ConfigurationInformation pages Menu mapSecurity features FeaturesEmbedded Web server network models only Secure the embedded Web serverManage supplies Check and order suppliesStore supplies HP policy on non-HP suppliesReplace supplies Recycle suppliesRedistribute toner Print cartridgeEnww Clean the paper path Clean the productClean the lid backing Firmware updates Clean the exteriorProblem solve Problem-solving checklist Step Verification step Possible problems Solutions NumberDoes the product scan to the computer? Control-panel messages Alert and warning messagesAlert and warning message tables Control panel message Description Recommended actionCritical error messages Critical error message-tablesFuser Error Turn off then on54.1C Error Scanner ErrorEngine comm. Error Clear jams Control-panel display problemsCauses of jams Where to look for jams Clear jams from the input-tray areasClear jams Enww Clear jams from the output bin Clear jams from the print-cartridge area Avoid repeated jams Solve image-quality problems Print problemsPrint quality problems General print-quality issuesAaBbCc See Print cartridge on Media-handling problems Print-media guidelinesSolve print-media problems Performance problems Paper and print media onCopy problems Prevent copy problemsClick Set as Default Printer Open the Printers or Printers and FaxesImage problems See Load paper and print media Copies are blank Sealing tape might not have been Solve scanned-image problems Scan problemsProblem Cause Enww Scan-quality problems Print-quality checklistPrevent scan-quality problems Solve scan-quality problemsEnww Solve connectivity problems Solve direct-connection problemsNetwork problems network models only Resolve communication problems with the networkPing Solve common Windows problems Solve software problemsSolve common Macintosh problems Software troubleshooting Hardware troubleshootingEnww Accessories and ordering information Supplies Cable and interface accessoriesProduct name Description Part number Service and support Hewlett-Packard limited warranty statementCustomer self repair warranty service Print cartridge limited warranty statement Online Services HP service agreementsHP Customer Care HP support and information for Macintosh computersHP Customer Care Extended warranty HP maintenance agreementsRepacking the device Specifications Electrical specifications Physical specificationsPower consumption Environmental specifications Sound Power Level Declared per ISO 9296Acoustic emissions Recommended Operating StorageEnww Regulatory information FCC compliance Environmental product stewardship programPlastics HP LaserJet print suppliesReturn and recycling instructions United States and Puerto RicoMaterial Safety Data Sheet Msds For more information PaperMaterial restrictions Non-US returnsEnww Declaration of conformity Declaration of ConformitySafety statements Laser safetyCanadian DOC regulations EMI statement KoreaSubstances table China Laser statement for Finland六价 铬 CrVI 溴溴 苯 PBB Enww Enww Glossary Enww Index Enww PPC Enww WIA Msds Page CB537-90946* *CB537-90946
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