HP M1120 MFP manual HP maintenance agreements, Repacking the device, Extended warranty

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HP maintenance agreements

HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you.

Repacking the device

If HP Customer Care determines that your device needs to be returned to HP for repair, follow the steps below to repack the device before shipping it.

CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility.

1.Remove and retain the print cartridge.

CAUTION: It is extremely important to remove the print cartridge before shipping the device. A print cartridge that remains in the device during shipping will leak and entirely cover the device engine and other parts with toner.

To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge in its original packing material or so that it is not exposed to light.

2.Remove and retain the power cable, interface cable, and optional accessories.

3.If possible, include print samples and 50 to 100 sheets of paper or other print media that did not print correctly.

4.In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.

Extended warranty

HP Support provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The customer must purchase HP Support within the stated factory warranty. For more information, contact the HP Customer Care Service and Support group.

116 Appendix B Service and support

ENWW

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Contents HP LaserJet M1120 MFP Series Page HP LaserJet M1120 MFP Series Copyright and License Trademark CreditsTable of contents Connectivity Paper and print mediaPrint tasks Copy ScanManage and maintain the product Problem solve Appendix a Accessories and ordering informationAppendix B Service and support 131 Appendix C SpecificationsAppendix D Regulatory information 133Viii Product basics Product comparison Base models Network modelsProduct features Product walkaround Front viewBack view Interface ports Serial number and model number locationSupported operating systems Easy installation for WindowsAdvanced installation Supported product softwareSupported printer drivers Macintosh softwareEnww Control panel Setup/OK button Control-panel walkaroundControl-panel main menus Control-panel menusUse the control-panel menus Menu item Sub-menu item DescriptionMenu Item Description Software for Windows Priority for print settings Supported operating systems for WindowsPrinter driver Open the printer driver and change the print settings Operating System To change the settings for allTo change the device Software installation types for Windows Remove software for WindowsStatus Alerts software Supported utilities for WindowsEmbedded Web server network models only Other Windows components and utilitiesEnww Use the product with Macintosh Software for Macintosh Priority for print settings for MacintoshChange printer-driver settings for Macintosh Supported operating systems for MacintoshSoftware installation types for Macintosh Install Macintosh software for direct connections USBInstall Macintosh software for networks network models only Supported utilities for Macintosh Embedded Web server network models onlyPrint Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Resize documents or print on a custom paper sizeUse the Services menu Print multiple pages on one sheet of paper in MacintoshUse page-by-page scanning Scan from the product and HP Director MacintoshScanning tasks Scan to fileEnww Connectivity Connect the product directly to a computer with USB Supported network protocols Install the product on a network network models onlyInstall the software for the network product Connect the product to the networkEnww Paper and print media Understand paper and print media use Size Dimensions Priority input tray Tray Supported paper and print media sizesSpecial paper or print media guidelines Media typeLoad paper and print media Priority input trayTray Configure trays Configure trays for copy jobsPrint tasks Change the print driver to match the media type and size Supported paper types and tray capacityGet help for any print option WindowsCancel a print job Change print-quality settings Create bookletsChange print density Print on special media Use different paper and print covers Print a blank firstSelect a paper source Resize documentsSelect a paper size Select a paper typeSet the print orientation Use watermarksSave toner Print on both sides of the paper duplex printing On the Finishing tab, select Print on Both Sides ManuallyPrint on both sides of the paper duplex printing Print multiple pages on one sheet of paper in Windows Economy settings EconoModeArchive print Enww Copy One-touch copy Load originalsUse copy Multiple copiesReduce or enlarge copies Cancel a copy jobAdjust the default copy size Reduce or enlarge copies for the current jobAdjust the copy quality for the current job Copy settingsReduction/enlargement settings Adjust the default copy qualityAdjust the lighter/darker setting for the current job Clean the scanner glassAdjust the lighter/darker contrast setting Adjust the default lighter/darker settingCopy onto media of different types and sizes Define custom copy settingsChange copy job print density Print or copy edge-to-edgeRestore the copy-settings defaults Change the default media-size settingChange the default media-type setting Copy a book Copy photos Duplex two-sided copy jobsCopy a two-sided original to a one-sided document Copying a two-sided original to a two-sided document Scan Load originals for scanning Scan by using HP LaserJet Scan WindowsScan by using other software Use scanScan from a WIA-compliant program Windows XP and Vista only Canceling a scan jobScan from a TWAIN-compliant program ReadirisScan settings Scanner resolution and colorScan file format Setting Recommended use Resolution and color guidelinesClean the scanner glass Scan qualityEnww Scan a book Scan a photo Manage and maintain the product Information pages Description How to printConfiguration Menu mapEmbedded Web server network models only Security featuresFeatures Secure the embedded Web serverStore supplies Manage suppliesCheck and order supplies HP policy on non-HP suppliesRedistribute toner Replace suppliesRecycle supplies Print cartridgeEnww Clean the product Clean the paper pathClean the lid backing Firmware updates Clean the exteriorProblem solve Problem-solving checklist Step Verification step Possible problems Solutions NumberDoes the product scan to the computer? Alert and warning message tables Control-panel messagesAlert and warning messages Control panel message Description Recommended actionFuser Error Critical error messagesCritical error message-tables Turn off then onScanner Error 54.1C ErrorEngine comm. Error Control-panel display problems Clear jamsCauses of jams Where to look for jams Clear jams from the input-tray areasClear jams Enww Clear jams from the output bin Clear jams from the print-cartridge area Avoid repeated jams Print quality problems Solve image-quality problemsPrint problems General print-quality issuesAaBbCc See Print cartridge on Media-handling problems Print-media guidelinesSolve print-media problems Performance problems Paper and print media onClick Set as Default Printer Copy problemsPrevent copy problems Open the Printers or Printers and FaxesImage problems See Load paper and print media Copies are blank Sealing tape might not have been Scan problems Solve scanned-image problemsProblem Cause Enww Prevent scan-quality problems Scan-quality problemsPrint-quality checklist Solve scan-quality problemsEnww Network problems network models only Solve connectivity problemsSolve direct-connection problems Resolve communication problems with the networkPing Solve software problems Solve common Windows problemsSolve common Macintosh problems Software troubleshooting Hardware troubleshootingEnww Accessories and ordering information Cable and interface accessories SuppliesProduct name Description Part number Service and support Hewlett-Packard limited warranty statementCustomer self repair warranty service Print cartridge limited warranty statement HP Customer Care Online ServicesHP service agreements HP support and information for Macintosh computersHP Customer Care HP maintenance agreements Extended warrantyRepacking the device Specifications Physical specifications Electrical specificationsPower consumption Acoustic emissions Environmental specificationsSound Power Level Declared per ISO 9296 Recommended Operating StorageEnww Regulatory information FCC compliance Environmental product stewardship programReturn and recycling instructions PlasticsHP LaserJet print supplies United States and Puerto RicoMaterial restrictions Material Safety Data Sheet Msds For more informationPaper Non-US returnsEnww Declaration of conformity Declaration of ConformityCanadian DOC regulations Safety statementsLaser safety EMI statement KoreaLaser statement for Finland Substances table China六价铬 CrVI 溴溴苯 PBB Enww Enww Glossary Enww Index Enww PPC Enww WIA Msds Page CB537-90946* *CB537-90946

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