HP 2500CP manual System Error Codes

Media continuously crashes

Check if the media loaded is HP approved￿ If the media is not HP approved￿ advise the customer to use HP media and check to see if the problem is now solved￿ Perform the Refill Calibration and try to load the media again￿ Replace the Overdrive Assembly￿ Remove the Drive Roller and install in the correct position￿

•Switch Power Off / Check Printhead Path" message appears when the Printer is about to cut or is cutting?

Check the media path and clear it if necessary￿ Perform the Cutter Test￿ Replace the Cutter Assembly￿ Replace the Overdrive Assembly￿

•Lens Maintenance" message appears on the Front,Panel?

The lens cover￿ which is installed on the line sensor￿ is dirty￿ Clean the Mark Encoder on the Driver Roller￿ Replace the lens cover ￿ Users Guide￿ Chapter ￿￿ ￿Lens Maintenance￿￿

Printer does not Power ON

Check that the power cord is connected correctly￿ Check that the Flash SIMM is installed correctly in the correct slot ￿the first slot from the left￿ at the back of the Printer￿ Try to disconnect all the cables￿ apart from the Front Panel Cable￿ from the Electronics Module and then try to power ON the Printer again￿ If nothing appears on the front6panel display￿ then replace the Electronics Module￿ If the Printer does Power On with the cables disconnected￿ then the problem must be with another component of the Printer￿ To find the faulty component￿ power OFF the Printer and connect one of the cables and power ON again￿ Once the faulty component is connected￿ it will not allow the Printer to power ON￿ This component should then be replaced￿

Printer has problems with Media Loading

Check that the Media Sensor is installed correctly￿ Check if the cable for the Media Sensor is connected correctly￿ Check if the Pincharms are down ￿the Pincharm lever should be up￿￿ Make sure Line Sensor is installed correctly￿ If necessary￿ replace Line Sensor￿ Replace Media Sensor￿ Perform Electronics Test￿

System Error Codes

WARNING: ￿￿￿￿ ￿e￿￿￿￿e ￿￿e ￿￿￿￿￿￿e￿￿ ￿￿ ￿ ￿i￿e ￿￿￿ ￿￿e￿￿ if ￿￿e e￿￿￿￿ ￿￿￿ ￿￿￿e

￿ef￿￿e ￿e￿￿￿￿i￿￿ ￿￿￿￿￿e￿ ￿￿￿￿￿￿e￿￿￿ ￿￿i￿￿ ￿￿i￿ ￿￿￿￿e￿￿￿e ￿￿￿ ￿i￿￿ ￿e

￿￿￿e ￿￿ ￿e￿e￿￿i￿e e￿￿￿￿￿￿ ￿￿i￿￿ ￿￿￿￿￿￿e￿￿ f￿i￿e￿￿

System Error: ￿￿￿￿D8 , Refer to System Error Code ￿7xxxx￿

System Error: ￿￿￿￿2￿ , Reseat￿replace Flash SIMM￿ Replace Electronics Module￿

System Error: ￿￿￿￿2￿ AXXXXXXX

NOTE: Printer will not function without any RAM SIMMs installed. Install a minimum of 4MB memory module.

DIf Error Data is higher than A4￿￿￿￿￿￿￿ check RAM SIMMs are original HP supported parts￿ If more than one RAM SIMM is installed￿ remove one of them and power on the printer again￿ If system error reappears￿ reinstall the removed RAM SIMM and remove the other RAM SIMM and then power on the printer again￿ If system error reappears then try replacing both RAM SIMMs with new ones￿

DIf Error Data is lower than A4￿￿￿￿￿￿￿ replace Electronics Module￿

2 Quick Reference Service Manual

HP DesignJet 2500CP and 2000CP Printers